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Hilton London Croydon

2.2 km from Croydon centre
  • Free Wifi
  • Free Parking
  • Restaurant
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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Explore London Package
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1,036 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Croydon
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Showing 987: English reviews
Pinner
Reviewed 23 July 2016

The Hilton Croydon is always very welcoming and delivers good customer service every time I have stayed there. Receptionists always greet you no matter what time of day it is. Nothing. Is never a problem for them. The bar and restaurant staff are just as accommodating. Always polite & ready to help. I go back here due to the service...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank maybird007
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Maybird007, Thank you for taking the time to leave a review for us. I am so delighted that you always feel welcome and that the team always deliver a great customer experience for you. We look forward to welcoming you back to the Hilton London Croydon very soon. Kind Regards, Donata Palev, Hotel Manager.

Owings Mills, Maryland
Reviewed 23 July 2016

Stayed here with my family for 5 nights in the junior suite. Very large room with 2 sofa beds included. Perfect for family of 5 stay. Best breakfast ever! You will love it. Location is excellent. Right behind the hotel is Collonades with several food chains to add varieties. I will definitely recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rotimi O
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Rotimi O, Thank you for your comments. I am pleased that your family enjoyed your time with us. Thank you for your comments about our breakfast, Chef will be very pleased. We hope to be able to be of service to you again soon. Kind Regards, Donata Palev, Hotel Manager.

North Berwick, United Kingdom
Reviewed 23 July 2016

All staff were superb. Room extremely comfortable. Slight problem with electric plugs on the wall which were inaccessible without moving a heavy desk. Breakfast among the best I have experienced in hotels. Only " discomfort" was caused by a wedding party, a number of the guests being very noisy in the bar. The open plan design of the bar/ lounge...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jbnberwick
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear jbnberwick, Thank you for taking the time to leave a review for us and for your comments about the staff being "superb". It's always so nice to be able to share praise with the team. I am glad that you enjoyed breakfast with us. I have noted your comments about the electrical outlets, and will look into this with...

Orlando, Florida
Reviewed 20 July 2016

I stayed in East Croydon for 2 nights. It is a 9 pound taxi ride from the train station. During the weekdays the hotel has a shuttle. The hotel is clean quiet and has great staff. It is close to a few pubs and restaurants.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jimmy N
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Jimmy N, Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay and were able to make use of our complimentary shuttle to East Croydon Station. I am also pleased that the team made you feel welcome. We hope to be of service to you again soon. Kind Regards, Donata...

Suffolk, United Kingdom
Reviewed 19 July 2016

We have stayed here on many occasions over the years and I have to say that generally this is still a good hotel though some areas are now "tired" and a refurb is overdue. The rooms and public areas especially. Our beds had boards under the mattress and these were "noisy" during the night waking us up!! Pity the fridge...

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Helpful?
Thank LuciDWorldTraveller
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear LuciDWorldTraveller, Thank you for taking the time to leave a review for us. All feedback is gratefully received as this helps us to focus our attention where needed so we appreciate your comments. We do have several projects underway with regards to refurbish the hotel, and are making our way through several areas. I hope that you will return...

London, United Kingdom
Reviewed 18 July 2016 via mobile

Stayed for 2 nights for a business trip. As soon as check-in process was about to complete, receptionist tried very hard to sell me the £22 meal voucher - for two courses and a drink. I said I had not seen the menu and I asked if there was a menu in the room, the answer was No. I was...

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Helpful?
Thank SillyFizzy
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear SillyFizzy, Thank you for taking the time to leave us a review of our stay. Our main aim is for our guests to enjoy their stay and leave wanting to return so I am disheartened to see that you had some issues and left unimpressed. I will be taking your comments to the relevant parties to discuss, retrain and...

San Jose, Costa Rica
Reviewed 18 July 2016

The hotel is not in central Croydon, not a bad location, but super inconvenient if you don't have a car. The hotel is going through some renovations right now, my guess is that they finally figured it out, they are not up to Hilton standards, they are not even to Hampton standards, rooms are old and small, the internet in...

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Helpful?
Thank Fab221
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Fab221, Thank you for your review. As you noted, we are indeed in the process of updating and renovating several areas in the hotel. We are confident that our guests will be delighted with the changes. I am sorry to see that you had issues with the wifi connection. Please call reception if you ever have any difficulties, as...

London
Reviewed 17 July 2016

Diamond Honors not acknowledged and no room available for early check-in at 14:00. This place is so far removed from Hilton Standard that I am amazed they continue to allow any association. The property has been allowed to become a museum and you feel as though you have stepped back into 1970. Furniture falling apart, worn out mattress, awful pillows,...

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Helpful?
Thank Billyz11
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Billyz11. Thank you for taking the time to leave us a review. All feedback is gratefully received as it helps us to focus our attention where needed. I apologise emphatically for the issues that you encountered during your stay. As you noted, we are currently going through several projects in order to redecorate, update and renovate the hotel, and...

Bishops Stortford, United Kingdom
Reviewed 16 July 2016

Overall the hotel was excellent. The only snag was with the restaurant at dinner. My partner and I were served with the main course intended for another table. It was 50% right or 50% wrong. Another table was served the main course intended for us. And so it went on. Only the restaurant manager tried to resolve this issue and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Andrew N
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Andrew N, Thank you for taking the time to leave us a review of your stay. Please allow me to reiterate our apologies for the issues at dinner service during your stay. I assure you that this was due to an unaccustomed situation that evening and discussions have taken place to prevent future occurrence. I am pleased that our...

Dorchester, United Kingdom
Reviewed 16 July 2016

Stayed overnight and was very pleased with the hotel. Slightly expensive but price compared well with nearby Travelodge and standard of accommodation was far superior. Quality of food in restaurant at breakfast was extremely good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ian B
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Ian B. Thank you for your feedback on your recent stay with us. I am glad that you were pleased with our hotel, and that you enjoyed our breakfast. I hope very much that we will be able to welcome you back soon. Kind Regards, Donata Palev, Hotel Manager.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 

Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: $86 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hotel Style:
#3 Luxury Hotel in Croydon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Croydon staff and other travellers.
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Questions? Get answers from Hilton London Croydon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 1st floor which has meeting rooms and gym on it.”
 of 5 bubbles Steve6244, 25 Jan 2017 | Read review
“don't stay here!”
 of 5 bubbles AndriasMom, 14 Jan 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 904SteveB904, 23 Dec 2016 | Read review
“away from the lift”
 of 5 bubbles Lynnep_Willerby, 6 Dec 2016 | Read review
“Rooms overlooking the car park are quieter”
 of 5 bubbles terreus, 4 Dec 2016 | Read review
5 of 5