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Stone House Hotel

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Stone House Hotel
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461 Reviews from our TripAdvisor Community

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Showing 457: English reviews
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Northwest England
Reviewed 6 days ago NEWvia mobile

Stayed here for one night.... dinner bed and breakfast. Had a garden room...weather wasn't great but by morning could sit in the little private garden. The staff from reception to the dining room couldn't be more helpful. Dave on reception sorted my booking after I made an error. Molly in the restaurant provided great service. The food was very tasty...

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Helpful?
Thank NothernGirl
GM333, Manager at Stone House Hotel, responded to this review

Many thanks for your wonderful review about your recent stay with us. I am so pleased that you had a fabulous experience at the Stone House. I will pass your comments on about Dave and Molly, they are excellent team members who like the rest of our staff always go above and beyond for our guests and it is great...

Galashiels, United Kingdom
Reviewed 1 week ago via mobile

What an odd experience, we liked and hated this hotel at the same time. Start with the negatives, very dirty throughout, disinterested and rude staff, absolutely no soundproofing so expect to feel as though the couple next door are doing the dirty right there in the room with you, really. When sat in your bed you also don't expect to...

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Thank Review_guys
GM333, Manager at Stone House Hotel, responded to this review

Thank you for leaving feedback about your recent stay with us. My apologies that you felt the staff were rude, I can only say that our recent feedback all suggests how polite and helpful the staff are but I will take your comment on board and raise this in our meeting along with the 'dirty' comments. I am delighted that...

Stoke-on-Trent, United Kingdom
Reviewed 1 week ago

Does not look nice from outside but inside it's lovely. Nicely decorated but not very clean. Staff were a little disorganised but helpful. Afternoon tea was nice but not much in the way of sandwiches. Tea was a really good cuppa. Overall we enjoyed it but not sure I would go again

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Thank joyfu106
GM333, Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. We do value all feedback and appreciate you giving us 4 stars and am very pleased that overall you enjoyed it although sadly you are not sure you would return? I do hope you would reconsider this as we would be delighted to welcome you back in the near future....

Blairgowrie, United Kingdom
Reviewed 2 weeks ago

We very much enjoyed one night here. The room was warm, clean and comfortable and had been recently decorated. The staff were very friendly and helpful. The food was freshly cooked and delicious - would stay here again

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Helpful?
Thank Jean C
GM333, Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. I am delighted that you enjoyed your recent stay with us and so pleased that you approve of our recently decorated bedrooms! The staff will be thrilled with your comments and we all hope you will visit the hotel again in the near future, Kindest Regards, Sammie

Reviewed 3 weeks ago via mobile

Stayed here for 2 nights and ate in the restaurant for 1. The room I had was lovely. The bathroom was very clean and the room decorated nicely. For the price it was brilliant! If I had to be picky I would say the mattress was not perfect but having said that I slept fine. Breakfast was by far the...

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Helpful?
Thank Imogen S
GM333, Manager at Stone House Hotel, responded to this review

Thank you very much for your lovely review of the Stone House Hotel. I am thrilled that you had a great stay with us. Our refurbished rooms are very popular and we are receiving fantastic feedback so it is great to see that you agree! We have also recently had a new Breakfast Menu so again, I am delighted that...

Darlington, United Kingdom
Reviewed 3 weeks ago

I stayed here for 1 night whist away on business. On arrival the receptionist was not particularly welcoming. I had to negotiate several sets of stairs with my baggage. There was plastic sheeting over the carpet and a door propped up in the corridor. The room was very dated and in dire need of redecoration. There was no lock on...

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Helpful?
Thank Shirley S
GM333, Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. I am sorry that you did not have en enjoyable stay with us on your recent visit. Had any of the issues you mentioned been reported we would have rectified them immediately. We are near completion of our bedroom refurbishment and also as you mentioned the plastic sheeting was being...

Reviewed 4 weeks ago via mobile

We went out for a family meal for a birthday celebration, party of 8. We'd reserved a table and everything was ready for us on arrival. The food was brilliant and the staff very friendly and welcoming. We all enjoyed the evening and would happily return again. The grounds and building are beautiful and make for a relaxing stay.

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Thank Laura H
GM333, Manager at Stone House Hotel, responded to this review

Thank you for your great review of the Stone House Hotel! We take great pride in our excellent quality of food and equally excellent service from our friendly team. I am delighted that you will be returning to us in the future and very much look forward to welcoming you. Kindest Regards, Sammie

Stoke-on-Trent, United Kingdom
Reviewed 5 weeks ago

I stayed here Friday evening with my partner. The last time I visited was 10 years ago and I was quite disappointed......The hotel has undergone a lot of refurbishment, to a very high standard. The decor is fabulous, cosy and inviting with an expensive air. The room was excellent, the food incredible, as was the service. I will most certainly...

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Thank chezzy2016
GM333, Manager at Stone House Hotel, responded to this review

Cheryl, it was a pleasure to welcome you to the Stone House on Friday! I am delighted that you enjoyed your experience with us. I very much look forward to working with you going forward and welcoming you back to the hotel soon! Kindest Regards, Sammie

Chesterfield, United Kingdom
Reviewed 15 February 2017

Stayed for 2 night, not expecting great things, but we were very pleasantly surprised to find this lovely hotel. The staff were without exception helpful, polite and friendly. Our room was comfortable with everything we needed. We ate in the restaurant and had an exceptional meal on the first night. We got chatting to the chef, who once he learned...

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Thank HLsss
GM333, Manager at Stone House Hotel, responded to this review

Thank you so much for taking the time to comment on your recent stay with us. I have passed on your feedback to the staff and the Chef who are all delighted that you enjoyed your time at the hotel. Our restaurant is getting more and more popular which is all due to the high standard of service and exceptional...

Reviewed 14 February 2017 via mobile

Stayed in a single room - very spacious with modern bathroom. The staff were all lovely and very accommodating. The meal I had in their restaurant was lovely and I will definitely come here again. There is use of the swimming pool included in the price which is well heated so suitable all year round.

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Thank Eamelsome
GM333, Manager at Stone House Hotel, responded to this review

Thank you for your lovely comments about the Stone House Hotel. We are thrilled that you enjoyed your stay with us and experienced our superb food and service in the restaurant. It is also great that you got to use our leisure facilities and make use of relaxing pool. We very much look forward to welcoming you back to the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
An elegantly restored country house, the traditional style creates a delightful and tranquil environment echoed in the peaceful gardens and patio areas. There are 50 en suite rooms and guest facilities including an indoor swimming pool, sauna and gym. Dine in our restaurant with its original fireplaces and views across the gardens or recharge your batteries in the Lounge Bar. Whatever your requirements, our experienced staff will be on hand to discuss your needs throughout your stay. Our personal attention to those little extra details, along with the courtesy of our staff, will leave you confident that your stay will be an enjoyable and memorable one. ... more   less 

Additional Information about Stone House Hotel

Address: Stafford Road, Stone ST15 0BQ, England
Region: United Kingdom > England > Staffordshire > Stone
Price Range: $81 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stone House Hotel 3*
Number of rooms: 50
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Also Known As:
Stone House Hotel Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from Stone House Hotel staff and other travellers.
2 questions
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9 months ago
over a year ago

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Questions? Get answers from Stone House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very nice ground floor rooms for disabled”
 of 5 bubbles jeanc888, 10 Mar 2017 | Read review
“Somewhere else”
 of 5 bubbles 684shirleys, 1 Mar 2017 | Read review
“Make the most of refurbed rooms”
 of 5 bubbles chezzy2016, 18 Feb 2017 | Read review
“If you have mobility problems, as for Room 25 which is a twin on the ground floor, easily accessible with good walk-in shower.”
 of 5 bubbles Bon_sejour_65, 9 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles LindsayS558, 15 Dec 2016 | Read review
5 of 5