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Premier Inn Burton On Trent Central hotel

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Wellington Road, Burton upon Trent DE14 2DQ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 95
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (29)
Room & Suite (19)
Dining (6)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Burton On Trent Central hotel
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 11 hotels in Burton upon Trent
Location
Cleanliness
Service
Value
Travellers' Choice
City sights, country quiet or big days out? It's all on offer at Premier Inn Hotel Burton on Trent Central. In a great location close to St George's Park, you'll also be well placed to explore business and leisure destinations around the West Midlands. Take a wild ride at Alton Towers or Drayton Manor Theme Park. Show your support at St George's Park. Enjoy an afternoon's stroll around Alrewas National Memorial Arboretum, or take a tasting tour at the National Brewery Centre. Then relax with a meal in our tasty restaurant and a great night's sleep in your extra-comfy bed.
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Full view
Property amenities
Free parking
Free internet
Restaurant
Highchairs available
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Car park
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Non-smoking hotel
First aid kit
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Wardrobe / wardrobe
Electric kettle
Flatscreen TV
Bath / shower
Clothes rack
Private bathrooms
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
696Reviews7Q+A66Room tips
Traveller rating
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  • 65
  • 22
  • 27
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Popular mentions
Business traveller wrote a review Dec. 2020
1 contribution
As a frequent business traveller working in events, this is my home away from home. It’s the hotel I recommend for all business meetings held in this area. I've always been greeted by a friendly receptionist, but unfortunately that changed this week. I made a booking a few weeks ago for a business purpose. I rang the hotel twice to confirm my booking over the weekend and was told by the receptionist it would be fine. I also made her aware that I will be staying overnight myself but will be joined by my husband who will be working with my during the day - again all fine, as always. I called on the morning of my check in to request an early check-in and was told by a different receptionist that she had cancelled my booking as she assumed it was for leisure. Strange since I received a 'we're looking forward to seeing you' email from Prem Inn the night before - but these things happen. I was then asked over the phone to re-book my stay as they had cancelled it, so I did. I was told I was able to check in from 1pm. I arrived at 1:30pm and everything seemed ok. However the receptionist issued my key card and I noticed that it said 'single room', even though I requested a double. When I questioned this, she told me that as it's just myself staying, they have given me a single room. This has never happened before during my stays at this hotel, or any hotel for that matter. Since when did Premier Inn change their customer's rooms? Surely it's up to me as a paying customer what type of room I would like? Anyway, I assumed it was part of a new rule. I also arrived with my husband who was going to work from the hotel with me for a few hours before returning work as he works a night shift. However when leaving the lift on the first floor, I was met by the receptionist who cancelled my booking. She quite abruptly told me and my husband that we needed to leave as I was not allowed to bring anybody into the room. I explained that I already clarified this with the hotel before my arrival, and that he will not be staying with me. I was then told I was 'lying' and 'that shopping with my boyfriend is not a good enough reason to stay.' Laughable really, when we were both clearly carrying laptops and have been married for four years. But to be called a liar in public, on the first floor with people walking up and down the stairs was really unprofessional, humiliating and certainly not how you would expect any member of the premier inn staff to behave. We were not even asked to come downstairs for a more private conversation. So I decided to speak to them myself to understand why we were being told to leave. They told me again that I'm not allowed to have anybody in the room with me and cannot stay for leisure purposes. Despite explaining for what seemed like the fourth time that it’s for work purposes and was able to show them adequate proof - and my husband - who lives in the same house as me - is not staying, I decided to ask for the manager. She claimed she was - highly unlikely as I don't think a manager at premier inn would conduct herself with such aggression. A couple was also leaving at the time I checked in, and when I questioned this, there was of course a reason for it. It feels as though the receptionists played me throughout the whole process from booking until checking in, only to kick me out for their own entertainment. It’s a sad shame that during hard times, people are manipulating the situation as they see fit. If my husband being with me was genuinely an issue, then I should have been told about this on the many occasions I spoke with Prem inn on the phone, or spoken to calmly at the very least. Rather than being told to leave as though I am a teenager who has been caught smoking in a classroom. So, I drove home that night after my training session and am sad to say after five years of staying at this hotel, I won't be staying here again, and I won't be recommending this hotel either. A huge shame because I do like this hotel and one of the members of staff who I regularly see at the reception is lovely - but my self respect is more important.
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Date of stay: December 2020Trip type: Travelled on business
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Response from Whitbread Hotels and Restaurants, General Manager at Premier Inn Burton On Trent Central hotel
Responded 5 Jan. 2021
Hi there, Thanks for your message. We're really sorry to hear about the service you encountered and can appreciate how this would have been disappointing. We do have to adhere to strict policy regarding bookings due to Government guidelines but I can understand how this may have not been conveyed to you in the best manner. Your feedback however will be passed over to our Management team to take into consideration during future reviews. This often helps us instigate change so we appreciate you taking the time to share your experience. They will also provide re-training where necessary to ensure our team members are well informed of company policies. We hope to restore your faith with us during any future stays. Kind Regards, Mo
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Da-Reeds wrote a review Oct. 2020
Bo'ness, United Kingdom44 contributions24 helpful votes
I stayed in this hotel for two consecutive nights midweek. Given the current Corona virus restrictions, the staff remained friendly and courteous. The reception staff were also help with organising table reservations with the adjoining restaurant. A good night's sleep was had on both nights.
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Date of stay: October 2020Trip type: Travelled on business
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Martin W wrote a review Oct. 2020
2 contributions
I needed help with details of my stay and receipts dating back a month or so. Reception sorted this for me and when I needed the tea and coffee replenishing they were only two happy to help. The only negative about my stay was the banging of doors in the hotel but how can you put this down to the hotel when the guests could close the doors in a more considerate manner themselves. Therefore cannot give anything less than 5 stars as the rooms are comfy, the decor is relaxing and the people are friendly. Thank you Premier Inn.
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Date of stay: October 2020Trip type: Travelled on business
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Matt D wrote a review Oct. 2020
Bristol, United Kingdom3 contributions3 helpful votes
As with all premier inns does what it says on tin! But the internet connection was as with the previous night in Edinburgh Premier Inn non existent this is not acceptable in this day and age. When queried with staff met with we are busy tonight so why might be slow it wasn’t just slow it was virtually non existent to which for a shrug of shoulders. My colleagues had same problem. Hotel fine but can’t give anymore than 2 stars because of internet
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Date of stay: October 2020Trip type: Travelled on business
1 Helpful vote
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Response from Whitbread Hotels and Restaurants, General Manager at Premier Inn Burton On Trent Central hotel
Responded 19 Nov. 2020
Hello Matt, Thank you for reviewing your recent experience with us. We're sorry to see that you had a disappointing stay on this occasion, finding problems with the WiFi in your room perviously and on this occasion. We can appreciate how frustrating this must have been for you and how this would have impacted on your time with us especially when raising this with the hotel team didn't resolve the problem. Please be assured, we've passed your comments to the Hotel Management and logged this internally. Your feedback will be used to help us improve the service we provide our guests moving forward. If you do stay with us again and experience any problems with the WiFi, we can advise contacting the provider to see if they can resolve any issues. You can get in touch with them by calling 0330 660 1136. Again, our sincere apologies for your experience and thank you for taking the time to review your stay. We hope that we can look forward to welcoming you back to one of our hotels again soon. Kind regards, Lauren
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ELG wrote a review Oct. 2020
Burton upon Trent, United Kingdom2 contributions
Above and beyond customer care by the staff member who allowed me and my son check in early because he was ill (non Covid!). A friendly welcome and caring nature meant a stressful day was a lot better. Thank you.
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Date of stay: October 2020Trip type: Travelled with family
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PRICE RANGE
USD 36 - USD 90 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandStaffordshireBurton upon Trent
NUMBER OF ROOMS
87
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Frequently Asked Questions about Premier Inn Burton On Trent Central hotel
What are some of the property amenities at Premier Inn Burton On Trent Central hotel?
Some of the more popular amenities offered include an on-site restaurant, free parking, and breakfast buffet.
Which room amenities are available at Premier Inn Burton On Trent Central hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Premier Inn Burton On Trent Central hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Premier Inn Burton On Trent Central hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Premier Inn Burton On Trent Central hotel?
Conveniently located restaurants include Pascal at The Old Vicarage, Miller & Carter, and The Pavilion at Branston Golf & Country Club.
Are there any historical sites close to Premier Inn Burton On Trent Central hotel?
Many travellers enjoy visiting Claymills Victorian Pumping Station (5.2 km), Tutbury Castle (7.2 km), and Priory Church of Saint Mary the Virgin (7.2 km).
Is Premier Inn Burton On Trent Central hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.