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24/12/2017 25/12/2017
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    Alton Towers Hotel

    Farley Lane, Alton ST10 4DB, England
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    24/12/2017 25/12/2017
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    Traveller (978)
    Room & Suite (169)
    Dining (22)
    Overview
    • Excellent37%
    • Very good31%
    • Average19%
    • Poor8%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Bar/Lounge
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Water Park
    All hotel details
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    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,710)
    There are newer reviews for Alton Towers Hotel
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    11 - 15 of 2,695 reviews

    Reviewed 3 weeks ago

    We have been regulars at Alton Towers for more than 10 years now. It was a trip we looked forward to annually. I think that tradition is now at an end. Everything about the hotel is dated, shabby and dirty. The prices are absolutely outrageous...More

    1  Thank killieboy1234
    Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 2 weeks ago

    Dear killieboy1234, Thank you for taking the time to review our Resort on Trip Advisor. We are sorry to hear of your disappointment in regards to your recent stay. We do value our guests feedback in order to implement the necessary changes required. Please can...More

    Reviewed 4 weeks ago via mobile

    Staff are really helpful and friendly but our room stank of feet, was freezing cold when we arrived and considering I'd booked for 2 adults and a 14 year old boy I was amazed he could even get into the "bunk beds" which are clearly...More

    2  Thank mariebutler73
    Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 4 weeks ago

    Dear mariebutler73, Thank you for taking the time to review Alton Towers Resort on Trip Advisor. We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful...More

    Reviewed 4 weeks ago via mobile

    After a crazy ride through some of the steepest, smallest, windy roads eventually found Alton Towers (haven't been for years I'm sure my Sat Nav has a death wish there has to be an easier way of getting there???). Anyway was very excited when saw...More

    1  Thank Karen P
    Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 4 weeks ago

    Dear Karen P, Thank you for taking the time to write a review on TripAdvisor about your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests as we...More

    Reviewed 5 weeks ago

    Stayed overnight for a conference which was booked by the hosts so can't comment on the booking process. Check in was efficient as was luggage storage. Unable to access rooms until 1630 (not sure if this is standard) despite hotel being far from full as...More

    1  Thank mrssnips66
    Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 4 weeks ago

    Dear mrsnips66, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you found...More

    Reviewed 5 weeks ago

    The welcome at reception was nice and Mick the porter was very friendly. However when we returned to the hotel after the fireworks at 10pm the service wasn't as good, reception told us the bar would keep serving as long as there were guests drinking....More

    Thank Jon M
    Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 4 weeks ago

    Dear Jon M, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Pool
    Details
    • Price range
    • USD 54 - USD 280 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 175
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com so you can book your Alton Towers Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Staffordshire >
    • Alton
    • Also Known As
    • Alton Hotel Tower ,
    • Alton Towers Hotel England
    Add Photo Photos
    Traveller (978)
    Room & Suite (169)
    Dining (22)
    Pool & Beach (7)
    Hotel & Grounds (745)
    Bathroom (47)
    Family and Play Areas (10)
    Nearby
    Nearby Restaurants
    Alton Bridge Hotel Restaurant
    210 reviews
    1.48 km away
    The White Hart
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    1.45 km away
    Rollercoaster Restaurant
    1,002 reviews
    .58 km away
    The Crooked Spoon
    473 reviews
    .24 km away
    Nearby Attractions
    Alton Towers
    13,673 reviews
    2.05 km away
    Croxden Abbey
    21 reviews
    3.87 km away
    Whiston Hall Golf Club
    12 reviews
    5.99 km away
    Kingsley Bird & Falconry Centre
    32 reviews
    6.32 km away
    Ask a question
    Questions & Answers
    Nikkijones
    13 December 2017|
    Answer
    Response from sezzylu | Reviewed this property |
    To be honest I'm not sure what rides will be open, however I'd be surprised if some wasn't. There's plenty there that will keep all ages entertained.
    0
    Votes
    Emma S
    5 December 2017|
    AnswerShow all 3 answers
    Response from chirpycheep | Reviewed this property |
    Went to the Emerald Ball last night and it was a real disappointment. Thought it would be a magical night but felt cheap and nasty. Venue was too small for the number of people. Too hot and really not worth the money
    0
    Votes
    LottieLuLuHereford
    13 October 2017|
    Answer
    Response from lankylegs34 | Reviewed this property |
    I couldn't find any menus online. It may be worth calling the hotel and asking if they'll send you a copy. The restaurant in Splash Landings is buffet style so I think you could find gluten free options in there. Lots of... More
    0
    Votes
    Room Tips
    "DONT GO FOR YOUR CHRISTMAS PARTY that youve waited 50 weeks to enjoy ...we didnt"
    Read review
    "Don't book a room. Book a lodge or B&B nearby!"
    Read review
    "Avoid Explorer rooms if you can afford. Shop around other hotel options"
    Read review
    "Would not recommend !"
    Read review
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