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09/04/2017 10/04/2017
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    Alton Towers Hotel

    Farley Lane, Alton ST10 4DB, England
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
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    Traveller (772)
    Room & Suite (144)
    Dining (16)
    Overview

    • Excellent36%
    • Very good31%
    • Average18%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “moon voyage” (81 reviews)
    “explorer room” (49 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Bar/Lounge
    All hotel details
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    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
    Language
    All reviews moon voyage the secret garden explorer room theme park evening entertainment themed rooms pirate ship standard room single bed woodland walk santa sleepover rides xbox lifts emperor teddy halloween
    Reviewed 1 week ago via mobile

    We stayed here on John Lewis deal. We arrived early about 1.45. I was able to check us all in. There was a hiccup as 1 of my rooms was booked for the next night. Brock sorted it straight away to the extent I didn't...More

    Helpful?
    Response from Steph B, Customer Services at Alton Towers Hotel

    Dear Michelle C Thank you for sharing your experience with other guests currently planning their own visits to Alton Towers Resort, we appreciate receiving reviews from all of our guests. We're delighted that you scored your stay 5 stars. It's wonderful to hear that you...More

    Reviewed 1 week ago via mobile

    The hotel staff were brilliant. Check in was very fast. The room was nice and clean. The breakfast was nice. The staff in the restaurant were great. My mum has food allergies, and they were very helpful. Unfortunately, my 5 year old came down with...More

    Helpful?
    Response from Steph B, Customer Services at Alton Towers Hotel

    Dear curiousorange2014 Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We appreciate receiving feedback from all of our guests. We’re delighted to hear that you had such a fantastic experience with us and...More

    Reviewed 1 week ago via mobile

    Thought I'd review this hotel after reading so many negative reviews I wasn't really looking forward to my stay - but upon arrival I soon changed my mind. The whole experience was great and would certainly recommend this hotel to others. We arrived at 2.30pm...More

    Helpful?
    Response from Steph B, Customer Services at Alton Towers Hotel

    Dear Aimee R Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We're delighted that you scored your stay 5 stars. It's wonderful to hear that you had such a fantastic experience with us...More

    Reviewed 1 week ago via mobile

    We went for one night on a water park offer. The room was newly refurbished and my boys loved it! There aged 6 & 8 The water park was fun lots to do but the water in the main pool was cold for the time...More

    Helpful?
    Response from Steph B, Customer Services at Alton Towers Hotel

    Dear Soph C, Thank you for the fantastic 4 star review! Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very rewarding to hear what a great time you had with us....More

    Reviewed 1 week ago

    As said in the title the staff are the biggest asset of the resort, they are extremely helpful and friendly. I sometimes felt sorry for them if they were taking flak for something that wasn't their fault but they seemed to deal with it well...More

    Helpful?
    Response from Steph B, Customer Services at Alton Towers Hotel

    Dear bendort, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you found...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Pool
    • Breakfast included
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Pool
    Photos
    Traveller (772)
    Room & Suite (144)
    Dining (16)
    Pool & Beach (7)
    Nearby
    Nearby Restaurants
    Flambo's
    371 reviews
    .54 km away
    The Royal Oak
    371 reviews
    1.56 km away
    The Burger Kitchen
    142 reviews
    .55 km away
    Alton Bridge Hotel Restaurant
    114 reviews
    1.14 km away
    Nearby Attractions
    Alton Towers
    10,046 reviews
    .33 km away
    Alton Towers Spa
    287 reviews
    1.15 km away
    Cbeebies Land
    575 reviews
    .36 km away
    Alton Towers Waterpark
    2,075 reviews
    .96 km away
    Questions & AnswersAsk a question
    clare4204
    how many can sleep in a family room?
    5 March 2017|
    Answer Show all 3 answers
    Response from tjnewton2003 |
    The family room can sleep up to five people as there is a double bed, bunk bed and a sofa bed.
    1
    Vote
    Sharon S
    Is the roller coaster restaurant open this week if so is it far to walk from hotel ?
    21 February 2017|
    Answer Show all 4 answers
    Response from matthewsjd71 | Reviewed this property |
    Yes.
    1
    Vote
    clare4204
    if I stay at Alton Towers Hotel do you have to pay to use splash landings pool? the website says 15.00 each for waterpark, is that the same thing?
    20 February 2017|
    Answer Show all 5 answers
    Response from Charlotte0502 | Reviewed this property |
    Hi yes splash landings pool is the water park. Sometimes you can get your water park tickets included in your room rate. We got the room, breakfast, water park and sea life tickets all included in the room price last week at... More
    2
    Votes
    Room Tips
    "Go to the theme park during very light rain and it will be very empty."
    Kipling101, 18 days agoRead review
    "facing the fountain"
    hols256, 1 month agoRead review
    "VIP parking spaces provided for the themed rooms is a nice touch. Peter Rabbit Room only sleeps 3."
    Lib96, 1 month agoRead review
    "New Explorer rooms are dark."
    mariefidler, 1 month agoRead review
    "Do not expect luxury."
    Ali F, 1 month agoRead review
    "Don't expect a quiet night's sleep. There is no security making sure guests keep the noise down..."
    emmylooweez, 1 month agoRead review
    "310 quiet room"
    Trippwales, 1 month agoRead review
    "I was in accommodated in the lodge in Enchanted Village -5 min walk from hotel"
    adamgoralczyk, 1 month agoRead review
    "maybe ask for a quiet room?? 248 had noisy corridors"
    julie c, 3 months agoRead review
    "Book santa and the meal early for best times."
    Gastrofan1066, 3 months agoRead review
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