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Alton Towers Hotel

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Alton Towers Hotel
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2,416 Reviews from our TripAdvisor Community

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Showing 2,404: English reviews
Reviewed 3 days ago NEWvia mobile

Booked at the last minute for a one night stay with breakfast, water park and sea life tickets included. We only decided before lunchtime to spend the night at Alton Towers. As the resort is only 1 and half hours away from home we decided to pack and go. The sea life tickets can only be used between 10am -2pm...

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Helpful?
Thank Charlotte0502
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Charlotte0502, Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Resort, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for our guests. This is something that will be shared with the relevant teams for them...

Lincoln, United Kingdom
Reviewed 3 days ago NEWvia mobile

I initially booked to stay in a Woodland Lodge, however, upon arrival was given the chance to upgrade to a themed suite. Considering we could never justify paying such a price for these suites we didn't turn down the kind offer and after recommendations from staff we checked in to the Splish Splash suite. The Splish Splash suite is huge!...

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Helpful?
Thank s7oyn
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear s7oyn, Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Resort, we really do appreciate receiving comments from our guests. It's great to see that you have given us a five star review, thank you. We’re delighted to hear you had a positive experience with us and enjoyed the Rides, Attractions...

Chesterfield, United Kingdom
Reviewed 4 days ago NEW

Just returned from a one night stay at the Alton towers hotel and overall we enjoyed our stay. The kids loved the pirate and princess theme for half term. The men in the lobby area greeting people were great, made us laugh and were very friendly. The Victoria sponge show in the evening was fab. The pirates throwing water in...

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Helpful?
1Thank mariefidler
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear mariefidler, Thank you for taking the time to complete a review on Trip Advisor, we really do appreciate receiving comments from our guests. We pride ourselves on our guests enjoying a memorable and magical day and we're sorry if your visit did not live up to your expectations. Thank you for your feedback regarding your visit I can assure...

Reviewed 4 days ago NEWvia mobile

We stayed here (two families of two adults / two kids) on NYE 2016. The hotel is nice - quite old now, but still nice - and the costa coffee in the foyer is a welcome sight after a few hours on the road. The rooms were good, the kids loved the bunk beds. Our room did come with an...

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Helpful?
Thank TJRyan
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear TJRyan, Thank you for taking the time to complete a review on Trip Advisor, we really do appreciate receiving comments from our guests. We pride ourselves on our guests enjoying a memorable and magical day and we're sorry if your visit did not live up to your expectations. Thank you for your feedback regarding your visit I can assure...

Chorley, England, United Kingdom
Reviewed 5 days ago NEW

We stayed at Alton Towers for bonfire night to watch the magnificent fireworks !!! It was a surprise for my 9 year old daughter - we want with friends !! Loved our stay, service as always was excellent, food fab - we tried the buffet dinner over at splash landings, the kids loved it as they could go & choose...

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Helpful?
Thank loopylass36
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear loopylass36, Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Resort, we really do appreciate receiving comments from our guests. We're delighted to hear that you had such a fantastic time in the Theme park and we do hope we can see you again very soon! Best Wishes, Stephanie

Tarleton, United Kingdom
Reviewed 5 days ago NEWvia mobile

Booked a last minute stay during Feb half term for the pirates and princess night for our two young girls aged 3 and 6. Booked into a explorers room with bunk beds and a double as well on the 1st floor facing the enchanted village. Room was large and spacious and had more or less everything you need except sockets...

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Helpful?
Thank jid563
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear jid563, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. It's wonderful to hear how much you enjoyed our entertainment and our Secret Garden Restaurant. Thank you for sharing your experience and insights with other guests currently planning their own visits to Alton Towers Resort. We hope to...

Nottinghamshire, United Kingdom
Reviewed 5 days ago NEW

Room was one of cheaper rooms but was immaculate with a little surprise for the children.Hotel itself was clean with lots of interaction from entertainers with our children very much appreciated. Drinks correctly priced for a hotel but please send someone to clear tables more regularly. Restaurant in hotel was acceptable. Nice touch to have different age group menus. Child'support...

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Helpful?
Thank RoseMay9
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear RoseMay9, Thank you for taking the time to complete a review on Trip Advisor, we really do appreciate receiving comments from our guests. We pride ourselves on our guests enjoying a memorable and magical day and we're sorry if your visit did not live up to your expectations. Thank you for your feedback regarding your visit I can assure...

Lancaster, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed here last week and I have to say I was really disappointed about my room the edges and corners of the carpet were thick with dust have there cleaners never heard of a crevice tool for the vacuum damp patches and mould on the walls and in this day and age with all the tech stuff couldn't find a...

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Helpful?
Thank deemar26
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear deemar26, Thank you for taking the time to complete a review on Trip Advisor, we really do appreciate receiving comments from our guests. We pride ourselves on our guests enjoying a memorable and magical day and we're sorry if your visit did not live up to your expectations. Thank you for your feedback regarding your visit I can assure...

, United Kingdom
Reviewed 6 days ago NEWvia mobile

From the musical lifts to the talking mirrors in the public toilet, magical place to stay for the whole family. All the community areas have something special in them, breakfast was buffet style which suited everyone

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Helpful?
Thank Stratford308
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Stratford308, Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Hotel, we really do appreciate receiving comments from our guests. It's great to see that you have given us a five star review, thank you. We’re delighted to hear you had a positive experience with us and enjoyed the Rides and...

Yorkshire
Reviewed 1 week ago NEW

We stayed (couple & 6 year old) for one night at the start of the half term holiday. The hotel was busy. The theme was pirates and princesses, many children had come dressed up for the event. We saw a pirate show which was excellent, and also watched the performers on the ship in the bar area. All the singers...

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Helpful?
Thank Chrisi-x-x-x
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Chrisi-x-x-x, Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We’re delighted to hear that you had such a fantastic experience with us and that you enjoyed your visit so much. Thank you once again and we hope to see you at Alton Towers Resort again soon! Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

Additional Information about Alton Towers Hotel

Address: Farley Lane, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: $70 - $366 (Based on Average Rates for a Standard Room)
Number of rooms: 175
Reservation Options:
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Also Known As:
Alton Hotel Tower
Alton Towers Hotel England
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Questions & Answers

Here's what travellers have asked, with answers from Alton Towers Hotel staff and other travellers.
41 questions
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Edinburgh, United Kingdom
Scotland, United Kingdom
9 months ago
London, England

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Questions? Get answers from Alton Towers Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New Explorer rooms are dark.”
 of 5 bubbles mariefidler, 16 Feb 2017 | Read review
“Do not expect luxury.”
 of 5 bubbles alif961, 13 Feb 2017 | Read review
“Don't expect a quiet night's sleep. There is no security making sure guests keep the noise down throughout the night”
 of 5 bubbles emmylooweez, 11 Feb 2017 | Read review
“310 quiet room”
 of 5 bubbles Trippwales, 2 Feb 2017 | Read review
“I was in accommodated in the lodge in Enchanted Village -5 min walk from hotel”
 of 5 bubbles adamgoralczyk, 27 Jan 2017 | Read review
5 of 5