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Splash Landings Hotel

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Splash Landings Hotel
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2,319 Reviews from our TripAdvisor Community

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Showing 2,310: English reviews
Durham
Reviewed 2 June 2015

My husband and I stayed here as a couple and can't wait to return with the kids. It's not tacky, it's themed and very well done. The rooms have plenty of space for a family, are spotlessly clean and have nice touches like smart TV and kids toiletries. The staff are friendly and attentive (though a bit slow behind the...

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2Thank Roxy30031
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Roxy30031, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in Splash Landings Hotel. We do aim to provide a fantastic and memorable experience, and it's great to hear your entire family loved their time with us. We thank you for visiting, and look forward to welcoming you back to...

Bridgend, United Kingdom
Reviewed 1 June 2015 via mobile

We booked 2 days at Alton towers with our 4 kids ( 15,12,11,8) as none of us had visited before and were very much looking forward to it. We arrived at 9:30 on our first day keen to get in the water park ( which is attached to the splash landings hotel). The hotel was brightly coloured and no doubt...

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3Thank Tammy19977
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Tammy19977, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your stay in Splash Landings Hotel. We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear your children had a great few days with us. We're sorry to hear certain aspects affected your...

East Sussex
Reviewed 1 June 2015 via mobile

We have stayed at the Alton Towers hotel before but never in the Splash Landings so thought we would try. The decision to try it was driven by cost as it is the cheaper of the accommodation options at Alton Towers. The staff as always are very polite and helpful. The family room with smallish double bed and two bunk...

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Helpful?
1Thank Charliecfrench
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Charliecfrench, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your stay at Splash Landings Hotel. We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear you all had a great few days with us. We thank you for visiting, and look forward...

Reviewed 31 May 2015

Stayed here with my school a few nights ago.Got crammed into a small room with (double bed,bunk bed and sofa bed) six people.First our meal was horrible(cold meat,nothing warm) and then our two room keys stopped working had to go down to the reception to a woman who was very polite but couldn't understand what I was saying because a...

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Helpful?
Thank Holly F
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Holly F, Thank you for taking the time to complete a review on Trip Advisor. We're sorry if your recent short break at the Splash Landings Hotel did not live up to your expectations and please accept our apologies if you were dissatisfied with the standard of your evening meal. We will be sure to pass all of your...

Reviewed 31 May 2015 via mobile

excellent customer service. The compare was running round like a headless chicken and yet he was pleasant and helpful. Booked in and then went into park , came back an hour earlier and got keys for our room. Went into flambo's and had a great meal. Daughter has a severe nut allergies and chef Anthony made her a dessert so...

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Helpful?
Thank Mrslshakespeare
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Mrslshakespeare, Thank you for taking the time to complete a review on Trip Advisor. We are never complacent about our customer experience and it's very rewarding to hear how you enjoyed your time with us. We have passed your comments onto our Hotels Operations manager so that the team can be recognised for delivering such great service, and we...

York, United Kingdom
Reviewed 31 May 2015

Fantastic short break, rooms themed with everything you need, staff very helpful, breakfast so much choice, which was delicious, was fantastic having somewhere to relax after a hectic day in the park.

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Thank Tracy C
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Tracy C, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a fantastic short break at the Splash Landings Hotel recently, and found our staff members to be so helpful and friendly. We really hope to see you again soon! Best wishes, Charlotte Alton Towers Resort

County Londonderry, United Kingdom
Reviewed 30 May 2015 via mobile

We stayed in the Ice Age room for two nights and the expression on the children's faces on entering was priceless.The extras in the the roomwere great like the riddles on the wall for them to solve & the Xbox.The hotel is very well run and all the staff I dealt with were very courteous. We ate twice in Flambos...

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1Thank Kelisa2004
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Kelisa2004, Thank you for taking the time to complete a review on Trip Advisor. We're delighted to read that you had a fantastic time staying at the Splash Landings Hotel in the Ice Age Room recently. It's great that you enjoyed your evening meal in Flambos Restaurant, and that you found our staff members to be helpful and polite....

Rampton, United Kingdom
Reviewed 30 May 2015 via mobile

We stayed here for my sons 12th Surprise birthday celebrations, it didn't disappoint! The staff were amazing, rooms clean and food was superb! Bong the Chef in Flambo's was fabulous, he took my husband round the entire buffet and said what was appropriate for Coeliac suffers, and brought out the most delicious selection of gluten free crusty bread EVER!! Nothing...

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Helpful?
Thank SueClaypole38
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear SueClaypole38, Thank you for taking the time to complete a review on Trip Advisor. We are never complacent about our customer experience and it's very rewarding to hear how you enjoyed your time with us. We have passed your comments onto our Hotel Operations manager so that Bong and the team can be recognised for delivering such great service,...

Swindon, United Kingdom
Reviewed 29 May 2015 via mobile

We were really looking forward to our Alton towers visit especially as it was my first, the park was amazing but the hotel let us down. The hotel looked amazing and first impressions were very good. Check in was fine, we made reservations at flambos exotic buffet for 7:30 then we headed to the park for our first day, when...

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Helpful?
2Thank Freya B
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Freya B, Thank you for taking the time to complete a review on Trip Advisor. We're sorry that your recent short break at the Splash Landings Hotel did not live up to your expectations and please accept our apologies if you did not enjoy your evening meal in Flambos Restaurant. However we are pleased that you raised your concerns...

Herefordshire, United Kingdom
Reviewed 29 May 2015

The overall 2day trip was great fun for the children, mummy and daddy were a little shattered after day 1, a good meal and service in the secret garden, but prices were high for a burger and the environment is looking a little tired. Some toilets around the park need deep cleaning and a bit more effort.

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Helpful?
Thank Tedhod
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Tedhod, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that overall you enjoyed your recent short break at the Splash Landings Hotel. However we will be sure to pass your comments regarding the Secret Garden Restaurant, and the Theme Park toilet facilities onto the relevant departments to consider. We...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Offering a bright and tropical taste of the Caribbean, the sun shines every day in this crazy Caribbean themed hotel! After a busy day relax in Ma Garrita’s bar, with superb views overlooking the Waterpark and fabulous entertainment into the evening. Splash Landings Hotel offers the perfect Caribbean getaway without stepping onto a plane!All guests will be left with that "Caribbean feeling", and a 'must do' for your stay is a visit to our fantastic tropical Waterpark. ... more   less 

Additional Information about Splash Landings Hotel

Address: Alton Towers, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: $71 - $339 (Based on Average Rates for a Standard Room)
Number of rooms: 216
Reservation Options:
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Also Known As:
Splash Landings Alton
Splash Landing Hotel
Hotel Splash Landings
Hotel Landing Splash
Splash Landings Hotel Alton, England
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Questions & Answers

Here's what travellers have asked, with answers from Splash Landings Hotel staff and other travellers.
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Questions? Get answers from Splash Landings Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try out of season and book in advance you can get some good offers”
 of 5 bubbles 612tracyr, 5 Jan 2017 | Read review
“Any really but the themed ones look fantastic!”
 of 5 bubbles pikus321g, 13 Nov 2016 | Read review
“You can upgrade to a themed room for £50 at reception”
 of 5 bubbles LKG144, 31 Oct 2016 | Read review
“Away from reception area where the noise from the vending machines can be heard all night.”
 of 5 bubbles pipsy589, 28 Oct 2016 | Read review
“Bottom floor are family and disabled”
 of 5 bubbles 693gemmap, 18 Oct 2016 | Read review
5 of 5