I made a reservation for this hotel via Booking.com only to have my booking cancelled stating invalid card (it wasn't) but I re submitted another valid card only for this to rejected also and within the requested timescale, again booking cancelled invalid card. I messaged the property to query and received a very brief reply from Steve saying the booking was cancelled due to invalid credit card no call or offer to try again . I then contacted booking.com as I was perplexed at the issue I was having with the card and I could not re-book as there was now no availability. The feedback was the property was unable help. Today I saw the hotel was showing availability so decided to book direct to hopefully avoid any issues with card process and the booking went through fine however I have just received a call from Steve saying he has cancelled my booking because I had previously complained to booking.com and had not contacted him directly (which I had, but he was not helpful) he was therefore not going to accept my booking and to not try again, totally bizarre and very un-professional behaviour.…
Steve and Sally were hugely welcoming and friendly, and the precautions that they had put in place re Covid were impressive, protecting not only thmselves but their guests. The food, both dinnera nd breakfast, was fantastic - extra pounds all round! Clean and comfortable room and bathroom - we were lucky to have two views from our room over the hills of Exmoor. Good location near to Porlock, easy walk down to the marshes, not far from Dunster and Lynmouth and of course the walking on Exmoor.
We were given the warmest of welcomes at this stylish, extremely comfortable B&B. Nothing is too much trouble for Steve and the food served charmingly by Sally was outstanding. In addition, Exmoor House is in a superb location being just a short walk from Porlock and on the edge of Exmoor. There is a lovely woodland walk down to the delightful Porlock Weir and easy access to the rolling hills. Perfection!
Stayed with Steve and Sally for a couple of nights and was impressed by the warmth of their communication, welcome and attention before and during my stay. The room was very well appointed and the bed really comfortable. Breakfast was hearty and well-cooked (loved the gin jam!), the packed lunch substantial, and dinner absolutely delicious.
We stayed here for 5 nights in September. I cannot fault the place, and I am a critical person! Sally and Steve were lovely and nothing was too much trouble. The room was large and well decorated . Everything we could possibly want. Even a dab radio! The food was delicious both at breakfast and evening meal. We will definitely go back.