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    Brook House Hotel

    662 Preston Road, Clayton-le-Woods PR6 7EH, England
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    May 14
    May 15
    1 room, 2 adults, 0 children
    Traveller (5)
    Room & Suite (2)
    Dining (1)
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    Overview

    • Excellent39%
    • Very good25%
    • Average15%
    • Poor12%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Restaurant
    Room Service
    Bar/Lounge
    2 Star Hotel
    All hotel details
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    Holiday Inn Express Preston South
    639 reviews
    #2 of 4 hotels in Bamber Bridge
     
    Hallmark Hotel Preston Leyland
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    Premier Inn Preston South (Craven Drive) Hotel
    532 reviews
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    The BEST WESTERN PLUS Samlesbury Hotel
    675 reviews
    #1 of 2 hotels in Samlesbury
     
    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
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    Reviewed 5 May 2016 via mobile

    Stayed here for one night as near the M6 what a find Although the bedrooms are a bit dated they were clean and beds comfy The owners however went out of there way to make our stay as comfortable and enjoyable as they could. A...More

    Helpful?
    Reviewed 30 April 2016

    Have been to many tributes and evens at Brook House and always found the food great and had a lovely evening. Can't say I have experienced a musty smell as just after the beginning of the year it was newly decorated. Would certainly recommend it...More

    Helpful?2  
    Reviewed 8 April 2016

    I held a charity evening here in November 2015. I had fantastic support from the staff and the service was friendly, professional and helpful. I have also visited Brook House on a tribute night and a small birthday party, again the staff were helpful, friendly...More

    Helpful?
    Response from Clare S, Manager at Brook House Hotel

    Dear Crossleycats Thank you for your kind words. We appreciate positive feedback and this encourages the staff team to know we are doing something right. We endeavour to build on our customer service and after the hotels refurb is complete. We will have a great...More

    Reviewed 8 April 2016 via mobile

    Been to many occasions at the brook house hotel iv always found that is clean and I have no complaints with food occasionally iv asked for cheese and crackers as a sweet and been given a cheese board with a selection of cheeses staff are...More

    Helpful?
    Response from Clare S, Manager at Brook House Hotel

    Dear Babbs 22222 Thank you for your kind words. As you know we pride ourselves on customer service and it is nice to have your response of your experience at the Brook House Hotel. I will inform the staff team. Thank you.

    Reviewed 6 April 2016

    Stayed here for a family gathering and it whilst the hotel is a bit dated, it suited us for staying for a couple of nights and catch up with relatives. My only main complaint was the staff seemed unable to cope with large groups in...More

    Helpful?1  
    Response from Clare S, Manager at Brook House Hotel

    Dear Susan M At the Brook House Hotel we take pride in our customer service and are sorry to hear that you had a bad experience at breakfast. We welcome your feedback as we are always looking for new ways to develop but if you...More

    Holiday Inn Express Preston South
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    Hallmark Hotel Preston Leyland
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    Premier Inn Preston South (Craven Drive) Hotel
    532 reviews
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    The BEST WESTERN PLUS Samlesbury Hotel
    675 reviews
    #1 of 2 hotels in Samlesbury
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 55 - USD 95 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    Photos
    Traveller (5)
    Room & Suite (2)
    Dining (1)
    Hotel & Grounds (15)
    Nearby
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    Questions & AnswersAsk a question
    Ruthren
    Does every room have ensuite
    11 August 2016|
    Answer Show all 4 answers
    Response from Clare S | Property representative |
    Hi Yes all our bedrooms are ensuite.
    0
    Votes
    Lionel B
    Why did " herefroggyfroggy" not speak to any of the staff on duty or the staff on duty when they checked out? Seems to me that this is probably a put up job and totally untrue because of the lack of true identity
    6 November 2015|
    Answer
    Response from herefroggyfroggy | Reviewed this property |
    We did but was only a cleaner available! I think the hotels answer speaks volumes they at no point deny that their rooms were in that state! It is a shame that a good event wasn't backed up by basic and clean room
    -2
    Votes
    Room Tips
    "room 18, large double room."
    Read review
    "Room 10 has a very patchy WiFi signal."
    Read review
    "Get a room at the front of the hotel for the best wifi connection."
    Read review
    "No lift, but ground floor rooms."
    Read review