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Certificate of Excellence
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All reviewstribute nighttribute actsnights stayingbar breakfast areafriendly welcoming staffexcellent value for moneyfunction roomlarge car parkdaughters weddingtoastevening mealthe ritzbit datedrooms are lovelybreakfast was excellenton arrivalcant wait
Friendly staff, good food and a good stay a nice clean hotel would highly recommend coming here grate for work men and people on business. Bar staff are great brilliant home cooked food easy to find and plenty of parking
Just had a fabulous few days at the Brookhouse hotel .staff so welcoming couldn't do enough to help .room was beautiful food was home cooked. Will defiantly recommend this hotel .Can't wait to come back .Thank you to all keep the good work up :)
Thank eddie b
Response from Clare S, Manager at Brook House HotelResponded 3 days ago
Eddie b
Thank you for your kind words. I will share your review with the team.
On check in greeting by a man who said "you'll have to come back later, I'm trying to organise a Christening" Told him thats why we were there! Eventually got checked in by the chef! Room was ok, very tired and dated. The shower ran...More
Thank Lawrence W
Response from Clare S, Manager at Brook House HotelResponded 1 week ago
Hi Lawrence
Unfortunately the usual receptionist was not available on the day. However, The Chef who checked you in is trained on reception so this should have no issues.
The comment about the grass was meant in jest with no intention to offend. The chef...More
Bed very uncomfy. Menu was limited. On asking if there were any restaurants nearby for dinner they told us no ! We went onto trip advisor and found an excellent indian restaurant 15 minutes walk away.More
Thank bigsmileygirl
Response from Clare S, Manager at Brook House HotelResponded 1 week ago
Hi Bigsmileygirl.
If you would have spoken with the receptionist they surely would have changed your room without a problem provided there was availability.
I am very surprised that staff did not inform you of local eateries as we have a good relationship with them....More
Staff were friendly and welcoming check in was easy. The room was comfortable and roomy but the tv looked lost . Tea and coffee facilities in the room, with fresh towels in the bathroom.
We were unable to sample the breakfast that came with our...More
Thank Crazyuk2
Response from Clare S, Manager at Brook House HotelResponded 27 February 2018
Hi
Thank you for your kind words about our staff, the room & facilities.
We are sorry to hear about your experience during the night. Unfortunately like any hotel we cannot choose our guests. We do have a night porter who would deal with issues,...More
Response from herefroggyfroggy | Reviewed this property |
We did but was only a cleaner available! I think the hotels answer speaks volumes they at no point deny that their rooms were in that state! It is a shame that a good event wasn't backed up by basic and clean room
