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The Grove Hotel

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The Grove Hotel
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2,628 Reviews from our TripAdvisor Community

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Showing 2,598: English reviews
london
Reviewed 2 weeks ago via mobile

I recall the first time I went to the Grove. It must have been at least 12 years ago. Then, this hotel had huge wow factor, with super-modern design, fabulous cutting-edge bedrooms, clever cooking, very cool staff and chic gardens. However my stay last week left me feeling somewhat sad as The Grove has really started to show its age....

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Helpful?
2Thank foxbat
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your stay at The Grove. I am pleased to hear you found The Glasshouse terrific, and our staff caring and attentive, and I will be sure to pass this feedback on. However I am concerned to hear that you didn't receive the huge wow factor that you did on your first...

London, United Kingdom
Reviewed 2 weeks ago

The staff were great. The food was great. The corridors a little scuffed. The really weird thing was the looped video playing next to our meeting room. Continuous extracts from films in which men carry women. Great for a modern corporate function (not!). What century are these people from? Just weird.

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Helpful?
Thank Ilovechoc
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your visit to The Grove. I am pleased our staff were great for you, along with the food. However concerned to hear the video clips were not satisfactory,and I will certainly pass this onto our Events team. I hope we do have the opportunity to welcome you back in the future....

London, United Kingdom
Reviewed 2 weeks ago

Lovely looking on arrival, great big Christmas tree and lovely fire going, reception check in good with helpful staff, bags turned up in our room after we had eaten lunch as we arrived early. Lunch dissapointing a salad which was rather basic and felt could make more presentable at home, the salt beef sandwich was just ok but no side...

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Helpful?
Thank Aruba16
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your stay at The Grove. I am pleased to hear you enjoyed the reception area along with our Christmas tree and open fire, and that it was a nice place to come into upon arrival. Additionally that you found the spa experience and our rooms beautiful, and the amenities added to...

London, England
Reviewed 2 weeks ago

Just returned from a truly perfect time at The Grove. Alex in Events bent over backwards to accommodate the numerous changes I had to make to our itinerary and was really as helpful as anyone could be making the whole process that much easier for me. Our group absolutely loved the hotel, their rooms and the food, especially our group...

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Helpful?
1Thank kezlondon
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your event and stay with us at The Grove. It was a pleasure to read you had a truly perfect time. I will certainly pass on your kind comments to Alex who will be delighted she accomodated you in a helpful manner and made the whole process either. Additionally that your...

Walton-on-the-Naze
Reviewed 2 weeks ago via mobile

First impressions are wow. Wish I had photos for you. Greeted at main reception very friendly staff, can't do enough for you. Service for drinks and snacks was very good and good quality. Plenty of places to conduct meetings, place was busy but would hardly notice due to size and staff going about there business. Great location.

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Helpful?
Thank Mark B
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for reviewing your visit to The Grove. I am delighted to read we gave you that wow first impression, and that our team were very friendly and efficient. Additionally that the service and snacks on offer added to your visit. I will certainly pass on your kind feedback onto the appropriate teams. I hope we have the...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed for the night with a spa package. The spa is by far one of the best I have been to in a while. I have been to a few spas but this one really impressed me the most. The spa facilities were amazing and I really did feel relaxed. I had a full body massage and the therapist...

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Helpful?
Thank Laura K
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your overnight spa stay at The Grove. I am delighted to hear you had a relaxing time, and our spa team had the knowledge for you to take away with from your message. Additionally, that the food was incredible. I will be sure to pass on your kind comments to the...

London, United Kingdom
Reviewed 2 weeks ago

I went for an overnight break with my son. We took a basic room which was spacious, comfortable and very clean with a nice but simple bathroom with over the bath shower. The staff were extremely helpful and friendly. The hotel is modern and large with many long corridors which some may find off putting if you prefer a smaller...

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Helpful?
Thank lara d
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hello, Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your spacious and comfortable room and found our staff very helpful and accommodating. With regards to getting around the hotel our concierge staff would be more than happy to drive guests to different entrances e.g. The Spa, on one...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I recently visited The Grove for a spa break/getaway with a friend. Upon checking in we were both very impressed by the reception team until we got to our room. I was sharing a room with another girl and had been offered a double bed. No problem because I understood they were fully booked for conference events and merely wanted...

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Helpful?
Thank MissFreesia
London, United Kingdom
Reviewed 3 weeks ago

I found the service from the front of house staff to be average only, and would have expected better service from such a high standard hotel. The general design of the hotel is wonderful, with unique art pieces everywhere, and very high end furnishings and decor everywhere in the main spaces. The room was on the ground floor, with a...

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Helpful?
Thank reddress20
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for taking the time to review your stay with us at The Grove. I am delighted to read you found the hotel wonderful, and our amentities and bath tubs incredible. Additionally that your breakfast room-service was delicious. I will be sure to pass on your kind commetns to the team who will be delighted they added to...

Greater London, United Kingdom
Reviewed 3 weeks ago via mobile

Well what could I say about this place ! Us girls went to the stables restaurant there was 12 of us girls the service was gorgeous! The food was ok but had better 🤷‍♀️ Had the mushrooms on bread what was very earthy !!! No taste whatsoever Steak was ok had better with 13 chips 🍟 no vegetables at all...

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Helpful?
Thank Susie C
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for taking the time to review your birthday dinner with us. I am pleased to hear the service was good for you, however saddened to hear you felt the food needed to be looked at. I will certainly pass these comments onto the chef. Additionally, I will share your feedback with the respective team regarding the bar...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grove, London's country estate, is more than a five-star hotel. Set in 300 acres and only 18 miles from central London, the former home of the Earls of Clarendon is also a luxury 18-hole golf resort, a fabulous spa and unique venue for meetings, weddings and celebrations. Also included in The Grove's extensive facilities are three restaurants including Colette’s, awarded three AA rosettes. A 4acre Walled Garden with urban beach, tennis courts and outdoor pool. A selection of bike and jogging trials to enjoy with complimentary bike hire; and Anouska’s Kids’ Club, graded outstanding by OFSTED makes The Grove a parent and child-friendly resort. Lovingly restored to stunning effect, the property fuses contemporary design and original period architecture with exceptionally caring and professional service. We look forward to welcoming you soon. ... more   less 

Additional Information about The Grove Hotel

Address: London's Country Estate, Chandler's Cross WD3 4TG, England
Region: United Kingdom > England > Hertfordshire > Chandler's Cross
Price Range: $366 - $794 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grove Hotel 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Grove Chandlers Cross
Grove Hotel Chandlers Cross
The Grove Hotel UK/Hertfordshire, England
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Questions & Answers

Here's what travellers have asked, with answers from The Grove Hotel staff and other travellers.
5 questions
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Questions? Get answers from The Grove Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Grove offers private suites in the grounds.”
 of 5 bubbles kathleendelmar73, 16 Feb 2017 | Read review
“Golf course facing”
 of 5 bubbles saundersfoot2012, 15 Feb 2017 | Read review
“View on the gardens. Avoid view on the parking lot.”
 of 5 bubbles efrontini74, 7 Feb 2017 | Read review
“Mansion Rooms and upgrade as much as you can afford!”
 of 5 bubbles kezlondon, 3 Feb 2017 | Read review
“basic rooms are fine especially if on 2nd floor overlooking car park at that level you only see trees.”
 of 5 bubbles larad307, 1 Feb 2017 | Read review
5 of 5