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The Grove Hotel

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The Grove Hotel
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2,563 Reviews from our TripAdvisor Community

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Showing 2,533: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

Planned a restful weekend at the supposedly top notch hotel. First room we checked into (Superior, having been upgraded via loyalty card) had a mouldy bathroom, used toiletries and hair from previous guest, faulty TV and blown lightbulbs. Complained to manager who immediately upgraded us to a VP-Suite. Lovely room, but freezing cold, heating didn't work. Raised with manager, promised...

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Helpful?
Thank Familyoffourt
Herts
Reviewed 2 days ago NEW

We went for a buffet lunch at the Glass House. The restaurant was beautifully decorated and a popular place to eat. The choice and quality of food was excellent and the service unobtrusive, but ever present. Although the tables are crammed in together, the atmosphere is relaxed and you are not hurried out of the restaurant when you have finished...

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Thank mouseHerts
Reviewed 3 days ago NEWvia mobile

We were only there to sleep and leave the next morning. The bed must've been a super super king size. It was huge and ever so comfortable. The bathroom was gorgeous with a great shower. View from my room was overlooking the grounds and was fabulous. Unfortunately I did not have enough time to use all of the hotels facilities...

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Thank Abbicam
London, England, United Kingdom
Reviewed 3 days ago NEWvia mobile

We had a lovely experience at The Grove. There was plenty of tea and coffee. My food was gluten free(previously ordered) but I was very surprised when filled rolls turned up on my plate. The menu had stated seasonal sandwich selection!! Still the cakes were outstanding and the service excellent. I have subsequently contacted the head chef who explained that...

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Thank Caroline S
London, United Kingdom
Reviewed 6 days ago NEW

I had a very enjoyable stay at The Grove during a recent business away day. The room I had was beautiful with Espa products and a large comfy four poster bed. The team provide a professional but friendly service which you would expect at this price point of hotel. Lovely grounds to sit out in and have a gin and...

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Helpful?
Thank Victoria P
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for taking the time to review your stay at The Grove. I am delighted you enjoyed your business away day, and especially that the rooms, Espa products, dinner and friendly service added to your stay. Additionally, that you were able to sit outside and enjoy our formal gardens. I hope we have the opportunity to welcome you...

preston
Reviewed 6 days ago NEW

Just had to say a big thank you to the staff at The Grove. Today my daughter Rose and partner Ross and their 4 month old baby Lily are celebrating his birthday having breakfast at The Grove. On a whim I called The Grove and asked for two glasses of bucks fizz to be served at their table. Hey presto...

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Helpful?
Thank Cheryl F
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thanks you for your kind review of The Grove. I am delighted your daughter and partner chose to celebrate with us, and additionally that we were able to add an extra touch to the birthday celebrations. I will pass your kind feedback to the team who will be pleased to hear. I hope we have the opportunity to welcome...

London, England, United Kingdom
Reviewed 1 week ago

The Grove spa what a disappointment !!!!! please avoid ,stuff not aware of facilities don’t have a clue what’s available or not , lunch served in glorified hospital style tray they describe as “bento “but what really happen your get your salad in your soup and your soup on top of the cake, the supervisor I approached was arrogant and...

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Helpful?
Thank ed F
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for reviewing the spa at The Grove. I am sorry to hear of your experience at the spa, this is definitely not our normal level of service and I will pass these comments onto our spa team. If you would like us to look into this further for you please email grelations@thegrove.co.uk. I hope we have the...

Reviewed 1 week ago

Luxurious, family friendly hotel it is very grand and the rooms were average however the room we had was facing the car park... not a very nice thing to wake up to at all, especially for such a pricey room. We paid at the end of our one night trip in reception... and lets just say the price was a...

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Helpful?
Thank Livy W
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for taking the time to review your recent stay with us. I am pleased you found the hotel grounds luxurious, however it was concerning to hear about the added charges to the end of your stay. I can assure you this is an individual case, however if you would like to email grelations@thegrove.co.uk we can certainly look...

Reviewed 1 week ago via mobile

Super happy with my stay from the moment we parked to the second we drove away. All staff super friendly, didn't have a single bad encounter! room was amazing with a beautiful view. The smell of the soaps and lotions is heavenly! Went to the stables for dinner and had the same 10/10 standard of service :) the breakfast buffet...

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Helpful?
1Thank kianiita malibu c
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thank you for taking the time to write such a positive review of your stay with us. I'm delighted to hear you had an amazing time, and enjoyed our dining experiences and spa services. We will be sure to pass all these kind words on to the appropriate teams. We look forward to welcoming you back to The Grove...

Brackely
Reviewed 1 week ago

The hotel deserves better than one, but I thought that this was the only way to make people take notice. First let me say that the golf was brilliant and I gave it 10 out of 10 in a separate review. There is an old saying that good service is "Set the expectations and then exceed them" Sadly the Grove...

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Helpful?
2Thank DMARSHALL13
TheGroveHotel, Guest Relations Manager at The Grove Hotel, responded to this review

Hi, Thanks for your feedback regarding your stay at The Grove. I am sorry to hear of the experience you had. Please be assured this is not our normal level of service, and we strive to give every guest the best possible stay they can. We can definitely escalate this futher for you if you would like to email grelations@thegrove.co.uk,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grove, London's country estate, is more than a five-star hotel. Set in 300 acres and only 18 miles from central London, the former home of the Earls of Clarendon is also a luxury 18-hole golf resort, a fabulous spa and unique venue for meetings, weddings and celebrations. Also included in The Grove's extensive facilities are three restaurants including Colette’s, awarded three AA rosettes. A 4acre Walled Garden with urban beach, tennis courts and outdoor pool. A selection of bike and jogging trials to enjoy with complimentary bike hire; and Anouska’s Kids’ Club, graded outstanding by OFSTED makes The Grove a parent and child-friendly resort. Lovingly restored to stunning effect, the property fuses contemporary design and original period architecture with exceptionally caring and professional service. We look forward to welcoming you soon. ... more   less 

Additional Information about The Grove Hotel

Address: London's Country Estate, Chandler's Cross WD3 4TG, England
Region: United Kingdom > England > Hertfordshire > Chandler's Cross
Price Range: $453 - $1,603 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grove Hotel 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Grove Chandlers Cross
Grove Hotel Chandlers Cross
The Grove Hotel UK/Hertfordshire, England
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Questions & Answers

Here's what travellers have asked, with answers from The Grove Hotel staff and other travellers.
5 questions
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Questions? Get answers from The Grove Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else, and visit only for restaurants”
 of 5 bubbles Familyoffourt, 8 Dec 2016 | Read review
“Sadly never stayed .”
 of 5 bubbles 10cherylf, 4 Dec 2016 | Read review
“Ask to look over the golf course”
 of 5 bubbles DMARSHALL13, 28 Nov 2016 | Read review
“3rd floor rooms great for using the stairs instead of the lift”
 of 5 bubbles HelenH522, 7 Nov 2016 | Read review
“All good rooms.”
 of 5 bubbles francish977, 4 Nov 2016 | Read review
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