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Best Western Brome Grange Hotel

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#1 of 1 Hotels in Brome
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1 room 2 adults 0 children
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Best Western Brome Grange Hotel
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537 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Brome Grange Hotel
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Showing 537: English reviews
Rainham, United Kingdom
Reviewed 5 weeks ago

We stayed 3 nights over new year on a special package. Good value we thought. Our own experience was pretty good, but other guests were complaining that there was no hot water for their showers and that their rooms had mould in the bathroom!! We had a reasonable room with space & comfort and fairly decent bathroom. However, our room...

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Helpful?
1Thank 629liz
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your New Year's Eve review, whereby some Guests did have issues with hot water which was later resolved. I have taken on board your comments regarding New Year's Day Brunch will be addressed for this coming year. Despite the issues above, we are pleased that you enjoyed your Break and we hope to see you again soon....

Reviewed 15 March 2017

I sit amongst the good and bad in the reviews for this place. I arrived in the dark and the only spaces were in the unlit carpark around the back of the outside rooms. They really need some lights up to see what you are doing and the massive pot holes in the car park. The meet and great was...

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Helpful?
1Thank Philipstanley
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your comments. The carpark surface is being addressed in the near future. Please accept my full apologies that your room was incorrectly serviced after maintenance issues. I have taken all your comments on board and hope you will visit again in the near future. Kindest regards Julie Campbell

Norwich, United Kingdom
Reviewed 13 March 2017

We both felt the need to get away from the daily grind to relax and wind down. This hotel was an excellent choice as it wasn't far from home and offered the facilities that we were looking for, spa, massage etc. After an initial hiccup that was addressed much to our satisfaction we can honestly say that we achieved all...

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Helpful?
Thank Colleen F
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you enjoyed your relaxing Break with us and thank you for the accolades given to Lesley in the Spa, Catherine during Breakfast Service and the food from our AA 2 Rosette Courtyard Restaurant. The whole Team at the Brome Grange try to go the extra mile for all our Guests. We look forward to welcoming you...

Canvey Island, Essex
Reviewed 27 February 2017 via mobile

We originally booked the Brome Suite after my partner spoke to Amy, she took his card details and confirmed the booking for 16th to 20th Feb, however as i needed to check whether they could cater for gluten free, i was then informed that this room was booked by another party. Julie the General Manager managed to sort this issue...

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Helpful?
Thank Samantha01
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your review, please accept my apologies that your original booking was managed incorrectly which I spoke with you in person. The Brome Suite will be receiving a new furnishings and carpet shortly. I would be more than happy to speak with you again directly to resolve the issues. Thank you for your kind comments regarding your Sunday...

London, United Kingdom
Reviewed 25 February 2017 via mobile

We were pleasantly surprised with the Brome Grange hotel. We were warmly welcomed and personally shown to our room, and around the hotel - not something you always get. We ate in the the restaurant on out first evening. The food was generally good, although my husband's steak was overdone and cold. The pork belly was excellent as was the...

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Helpful?
Thank GuiseppeG19
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for comments regarding your recent stay and apologise that the Steak was not to our normal standard. We have taken on board your comment regarding the ambience in the Restaurant and we be introducing decorative/asthetic atmosphere soon...watch this space! Apologies that we let you down on the finer details of your stay but am delighted that you received...

Reviewed 16 February 2017

We were met by Charlie a very nice receptionist who showed us to our rooms which was very nice something we hadn't had in a hotel before our room was lovely and clean we had a bottle of frizz and chocolate in our room and bath cream how lovely to have that! We were celebrating our wedding anniversary last weekend...

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Helpful?
Thank Bronwyn L
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

I am so pleased that you enjoyed your Anniversary Celebration at the Brome Grange. All members of staff from Housekeeping, our Chefs, the Reception and Front of House Teams view TripAdvisor and will be delighted with your review. We do try to go the extra mile with our Guests and we look forward to welcoming you back soon. Kindest regards...

Suffolk, United Kingdom
Reviewed 14 February 2017

Stayed again at this friendly hotel. welcoming staff, lovely room, relaxing spa bath, great dinner, nice wine and huge breakfast. Always a pleasure. Well situated for touring the local Suffolk countryside as well as Norwich. Thank you.

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1Thank Anne P
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you enjoyed your stay with us again at the Brome Grange and thank you for your kind comments. We have a dedicated Team across the spectrum at the hotel and your review will be well received by them all. We all look forward to welcoming you back soon. Kindest regards Julie Campbell

Leamington Spa, United Kingdom
Reviewed 14 February 2017

We spent two very comfortable nights in a twin room (31) at Brome Grange. On arrival the receptionist was friendly and very helpful, assisting us with our bags, providing extra tea bags and pillows in fact nothing was too much trouble for her. The room was on the first floor and was roomy, tastefully decorated and spotlessly clean. The beds...

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Helpful?
Thank Amesy20
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

I am delighted that you had a enjoyable stay and that you were well cared for by the whole Team and they will be delighted with your review as we all strive to improve the Guest Experience on a daily basis. We look foward to welcoming you back soon. Kindest regards Julie Campbell

Clacton-on-Sea, United Kingdom
Reviewed 13 February 2017

we have had a 100th birthday meal for my father on sunday 12th febuary. we were a party of 23 including 3 children . 3 couples stayed in the hotel and were very pleased with the rooms and breakfast. I cannot speak highly enough of the staff at the lunch. The food was very good as was the service. We...

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Helpful?
Thank john l
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

I am delighted that you all had a fabulous time in Tithe Barn for your Father's 100th Birthday. We have a fabulous Team at the Brome Grange who enjoy looking after our Guests. They will be delighted to see your review. Kindest regards Julie Campbell

Sunderland, United Kingdom
Reviewed 1 February 2017

Superb staff and excellent stay. On arrival I recieved an excellent greeting from Charlie who kindly showed me around the hotel, showing me the lovely bar/restaurant area and to my room - she was very professional and polite. My room was fresh and clean and a nice big shower! I eat in the restaurant and had the daily special (toad...

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Helpful?
Thank anonymousA2565DE
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your accolades to named members of our Team both on Reception and Front of House, they both work very hard to ensure our Guests are well looked after, both members of staff are valued within the Brome Grange and they will be delighted to see your comments. We continue to strive to enhance Guest Experience and welcome...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Set in delightful countryside the Best Western Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 41 fully equipped en-suite bedrooms, 70 contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds and withe easy access to delightful Coastal Towns. ... more   less 

Additional Information about Best Western Brome Grange Hotel

Address: Norwich Road | Near Diss, Brome IP23 8AP, England
Region: United Kingdom > England > East Anglia > Suffolk > Brome
Price Range: $78 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brome Grange Hotel 3*
Number of rooms: 41
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Brome Grange Hotel staff and other travellers.
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Questions? Get answers from Best Western Brome Grange Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a double superior, just gives a bit more room.”
davec672, 24 Apr 2017 | Read review
“Our room was overlookig a field of daffodils to the rear of the hotel.”
ronaldgneale, 23 Apr 2017 | Read review
“We were originally in the lodge, but due to the recent storm we were 'upgraded' to a superior room”
121lozzy, 27 Mar 2017 | Read review
“The main road is busy, but room 11 was untroubled by that. I can't comment on the other rooms.”
Lynmk18, 22 Mar 2017 | Read review
“Make sure you ask which part of the hotel you're being booked into as there's different rooms all over the place.”
629liz, 22 Mar 2017 | Read review
5 of 5