Best Western Brome Grange Hotel
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Norwich Road Near Diss, Brome, Eye IP23 8AP England
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About
Location
Cleanliness
Service
Value
Set in delightful countryside the Best Western Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 44 fully equipped en-suite bedrooms, 65 seater contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds and withe easy access to delightful Coastal Towns.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Meeting rooms
Spa
Hammam
Massage
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Seating area
Telephone
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
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800Reviews6Q+A100Room tips
Reviews
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+1
I stayed here for 1 night last week due to business. I had a lovely welcome at reception, I definitely cannot fault the lady was very warm and friendly. Check-in was thorough regarding COVID19 regulations. However, I was very disappointed with the room. I understand this is a budget hotel, but cleanliness should be 100% expected, especially during these times. There were small hairs EVERYWHERE! I had to clean the bath, toilet, and sink before using; the bed had stains all over - I actually laid my dressing gown over the top so I didn't have to touch them and could wash it afterward, the carpet was dirty and dust absolutely everywhere. It just isn't what is to be expected when paying money to stay somewhere. I enjoyed the breakfast that was included, this was left outside the bedroom door as to be contactless. Although this hotel is very convenient for me, I will not be staying again.…
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Date of stay: February 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: Ask for a clean room!
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Helpful
Response from Lynne Broadrick, General Manager at Best Western Brome Grange Hotel
Responded 1 Mar 2021
Dear Ms. MCrook, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The issues that you have raised will certainly be addressed, with the appropriate departments and department heads and necessary disciplinary steps will be taken. The hotel is due a refurbishment in the future, but I am aware this should happen as soon as possible, but as you stated cleanliness is of the utmost importance, and will be addressed immediately. I would like to offer you a complimentary upgrade to one of our Superior rooms, if you would be willing to return to the hotel. Please do not hesitate to contact me directly at 01379 870456 to discuss. Again please accept my apologies.
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+1
We were staying here before my father's funeral. I say staying lightly. We arrived from Scotland, weren't asked or told anything about Covid regulations. We were given our room keys, we couldn't find one of the rooms and when we went to reception they didn't know where room 7 was either, not a good start. As soon as I entered my room the smell of stale damp hit me. The room was disgusting, it looked like it hadn't been cleaned in months, small beasties cruelling about. The toilet seat was crispy!!!!!!! We checked out straight away. Don't use this hotel it's vile!!! Less than 1 star.
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Lynne Broadrick, General Manager at Best Western Brome Grange Hotel
Responded 3 Feb 2021
Good Afternoon Mrs Minto, I am so sorry to hear that your experience with our hotel has not met your expectations, and that we were not able to talk when I called you yesterday. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. Thank you for bringing your issues to our attention, as this would enable us to be more vigilant towards such aspects going forward. Although our safety protocols are in place and are being strictly adhered to by our team, we will investigate this matter and discuss with our staff to ensure that this does not repeat. We want all our essential/keyworkers and other essential guests to feel comfortable during their stay with us, and their safety and our staff safety is of our utmost concern during these times. We work relentlessly to ensure we follow all government guidelines to the T, and I can assure you that with any kind of outbreak our policy and actions are to have an immediate complete replacement of staff and for total and immediate quarantine of replaced staff. There is absolutely, no truth in the matter that any member of staff would be forced to work at any point or time. Our hotel has regular cleaning and deep cleaning procedures in place and again they are followed to the letter. We have and use daily, test and trace applications and all our guests are required to use this upon entry into the hotel, along with a health questionnaire that is completed by all guests. We also have the QR codes displayed on the entry door, again on the reception desk, and in corridors throughout the hotel. Our staff follow all required wearing of PPE and we have sanitizer stations in reception and throughout the hotel. I can also assure you that guests are informed of any outbreaks per government guidelines. Our housekeeping team is generally very attentive to guests’ needs and we prepare the room thoroughly for upcoming guests. This is very unlike us. Had we known of this, we would have gladly taken care of this right away and would have been very willing to move you to another room of your choice, Nevertheless, we will communicate your feedback to our housekeeping team. I hope this will assure you that we are taking this virus and the safety of everyone extremely seriously, we are sorry if our service left something to be desired. I would personally like to invite you back to stay in one of our superior rooms, complimentary. I hope you will give us another chance to return in the future, please call me directly on 01379 870456 anytime if you have any questions or concerns Kindest Regards, Lynne Broadrick General Manager
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The grab and go breakfast is a great idea and always delivered on time and hot. The room has a comfortable bed, clean and everything I need. When I requested more coffee the receptionist was more than happy to help. The Mexican food was fantastic! The fajitas in particular were the best I have had. I would recommend this hotel to anyone staying for business
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Date of stay: January 2021Trip type: Travelled on business
Helpful
Response from Lynne Broadrick, General Manager at Best Western Brome Grange Hotel
Responded 29 Jan 2021
Thank you for taking the time to review us on Trip Advisor. It was our pleasure to serve you and I am so pleased you enjoyed your stay and meals with us. We look forward to seeing you on your next visit to the area.
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Stayed at the brome grange over a long period of time throughout the festive season & during lockdown yes I am a key worker. From my arrival to departure the staff were all amazing, making the stay more pleasurable. Every morning was greeted with a smile and a big hello which is always a good start to the day! all the staff are a credit to the team, very approachable, friendly and professional, will help in every way they can to accommodate to make the stay better, from washing of laundry to delivering food to your room on time. All guidelines followed & felt very secure within the hotel premises all rules adhered to by members of staff and other guests. Room service was second to none always delivered with a smile and on time food was always piping hot! Rooms were cleaned daily beds made and were cleaned to the highest of standards. Food was cooked well portion sizes were good & very filling delicious & definitely what you need when you’ve been working outside all day. The menu was changed regular with lots of choice and variety to suit all. Plenty of car parking spaces throughout both front and rear of the hotel never had to worry about getting a place as there’s plenty for everyone to park. Fantastic hotel, staff, food & facilities available would recommend anyone to stop for both business & pleasure will be stopping here again in future. 5/5 stars. …
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Date of stay: December 2020Trip type: Travelled on business
Helpful
Response from Lynne Broadrick, General Manager at Best Western Brome Grange Hotel
Responded 29 Jan 2021
Thank you for taking the time to review us on Trip Advisor. It was our pleasure to serve you and I am so pleased you enjoyed your stay with us. It was our pleasure to serve you, we certainly enjoyed having you stay with us and we look forward to seeing you on your next visit to the area.
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My partner and i stayed just before Christmas, we were met by a lovely friendly receptionist, we were offered our best western reward points to be added to our account, she ran though the COVID 19 safety measures at the hotel. It was lovely to see hand sanitizer and the track and trace qr code clearly visible. It was explained to us that dinner would be table service and drinks would only be available with a substantial meal. We were advised to reserve a table for dinner, which we did. On arrival down in the lounge bar we were met by a lovely young lady who, showed us to our table, the menus were presented to us in laminated pouches and again hand sanitizer stations were visible as well as signage around the hotel reminding you to keep you distance etc all seems to be above the best western COVID compliance.. we enjoyed a lovely Christmas dinner which was beautifully presented. I asked our waitress what wines were available, I opted for the lavender hill rose, which went very well with the Christmas dinner. Our room was exceptionably clean, with the tea coffee facilities all COVID compliant. The next morning we went down for breakfast, again met by a lovely lady, who showed us to our table. The breakfast crockery was brought over to is in a tray style manor, my partner did comment saying it was very posh. Again the menu was in a laminated pouch. Our breakfast order was taken, we both had the Suffolk grill which was superb. Whilst we were having breakfast the waitress made sure every thing was cleaned down and the lovely aroma was left behind by the disinfectant. All in all we felt very safe and welcomed by the team at brome grange, would highly recommend the hotel for future guests.…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Lynne Broadrick, General Manager at Best Western Brome Grange Hotel
Responded 29 Jan 2021
Thank you for taking the time to review us on Trip Advisor. It was our pleasure to serve you and I am so pleased you enjoyed your stay and meals with us. It was our pleasure to serve you and we all look forward to seeing you on your next visit to the area.
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PRICE RANGE
USD 64 - USD 100 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandEast AngliaSuffolkEyeBrome
NUMBER OF ROOMS
44
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Claim Your Listing Frequently Asked Questions about Best Western Brome Grange Hotel
Which popular attractions are close to Best Western Brome Grange Hotel?
Nearby attractions include The 100th Bomb Group Memorial Museum (7.2 km), Bressingham Steam Museum and Gardens (6.7 km), and Shorelands Wildlife Gardens (7.2 km).
What are some of the property amenities at Best Western Brome Grange Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Brome Grange Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Best Western Brome Grange Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Brome Grange Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Brome Grange Hotel?
Conveniently located restaurants include The Bull at The Auberge, Number 11, and Weavers Wine Bar & Eating House.
Are there opportunities to exercise at Best Western Brome Grange Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Best Western Brome Grange Hotel located near the city centre?
Yes, it is 0.04 km away from the centre of Brome.
Are pets allowed at Best Western Brome Grange Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Brome Grange Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Brome Grange Hotel?
Many travellers enjoy visiting The Guildhall (15.8 km) and Manor Farm (14.1 km).