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Extended Stay America - Akron - Copley - West

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Extended Stay America - Akron - Copley - West
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48 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Akron - Copley - West
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Showing 48: English reviews
ohio
Reviewed 4 August 2014

Spent the weekend here for the golf tournament and it was awful. Starting in the lobby you are greeted with the reek of smoke smell everywhere. Even the nonsmoking floor smelled. Don't look down because the floors in the lobby are filthy and the carpets in the halls are no better. Between the smoke smell and the cooking odors, it...

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Helpful?
Thank knitgusknit
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disheartened to read of the odors and cleanliness issues that you experienced during your stay. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I am sorry to...

Missouri city
Reviewed 3 August 2014

This place is terrible. If you are looking for a overnight stay, STAY AWAY from here. Room was gross, patches of paint on walls, carpet dirty, molding from walls peeling off. The common areas are equally disgusting. I would have rather slept in my car. Elevator was also broken. They don't clean room daily, only if you stay for more...

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1Thank Almans2009
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read of the cleanliness issues you experienced in your room during your stay. Please know that as this hotel's manager, I will be working with my housekeeping staff...

Phoenixville, Pennsylvania
Reviewed 23 July 2014 via mobile

I called to make a res ervation for 8 rooms for 6.5 months to open a new reataurant in the area. Would have been a great location. We always used these properties when we travel. NEVER AGAIN!!!!! This was the worst. When I called I informed the rude lady RITA that I would be looking for monthly rates and bef...

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Helpful?
Thank jim w
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

Jim - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding Rita is truly regrettable. We are sincerely sorry for your experience. Please accept our apologies. We will be retraining all of our staff to ensure that we are always providing our guests with the superior service that...

Akron, Ohio
Reviewed 6 July 2014

The staff here is very careless, unprofessional, and do everything in their might not to give discounts or refunds when you experience a problem. They argued with me upon checking in and again upon checkout about the price I reserved online saying I must've been wrong how is that when I have email confirmation stating the prices? But I will...

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Thank Luxury L
Chicago, Illinois
Reviewed 28 May 2014

Same as him except I didn't see any cockroaches. With all the issues we had on our stay we actually stayed there. If we would have seen cockroaches, we would have we would have left as well. We were under the impression it was a hotel, but conditions seemed to be more appropriate for a motel than a hotel. They...

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1Thank Hotel S
Atlanta, Georgia
Reviewed 30 October 2013

Not a great hotel to stay on long term.for temporary stay it is ok. Maintenance is very poor. Breakfast is free but not healthy. Written fruits are served during breakfast. Staff are cooperative and friendly in bature

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Thank Venkata D
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced maintenance issues while staying at our hotel and that our grab-and-go breakfast did not meet your expectations. In response, I am working with our staff to improve our repair procedures so future guests are not affected by the...

Buffalo, New York
Reviewed 23 October 2013

Stayed there for a couple of nights....for 70 bucks to get a full kitchen and a living room is a great deal.....but the place is kind of beat up....our room was worn...and not especially clean (the toilet was moldy)....the AC was right next to the bed and the deflectors were broken and it blew right on me all night....very uncomfortable....but...

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Helpful?
Thank cuzinbuzzy
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the A/C in your room did not work properly and your room was unclean. In response, our maintenance staff has repaired the A/C unit and our...

Detroit, Michigan
Reviewed 12 October 2013

As an interpretive naturalist, I camp frequently. I don't mind insects, scat, or dirt. I requested non-smoking accommodations over the phone and was given a room in the non-smoking section of the building. The room smelled of smoke. The second room offered just smelled musty. When I turned the light on in the kitchen area of the second room, a...

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Helpful?
Thank Vegan_Aurora
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry for the smoke odor in your first room and the level of cleanliness in your second room. In response, I am working with our housekeeping and to improve our cleaning procedures and inspection policies. As well, I will be working...

Reviewed 12 October 2013 via mobile

Turned on lights...roaches ran on kitchen counter. Ramen leftovers in sink. More roaches in hallway. Room had musty odor. NOT impressed with this place except for the very pleasant gal at the front desk.

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Helpful?
Thank Scott G
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The pest issue you described is unacceptable, and I sincerely apologize for your experience. I am taking all necessary actions to ensure that this kind of issue does not happen again in the future. It is also regrettable to hear that the cleanliness of...

Wichita, Kansas
Reviewed 25 September 2013

I was here for 2 nights recently. Never had an issue with hospitality, friendliness, or cleanliness of the room. Staff was more than willing to help when needed. It is also within 1/2 hour of Cuyahoga Valley National Park. Definitely a sight worth seeing.

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Thank tstory30
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of our staff and the cleanliness of your room. As well, I am glad that you liked our hotel's location. Thank you again for sharing your comments with us. We look forward to hosting you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Akron - Copley - West

Address: 170 Montrose West Ave, Copley, OH 44321-1372 (Formerly Studio Plus)
Region: United States > Ohio > Copley
Price Range: $103 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Akron - Copley - West 2.5*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Extended Stay America - Akron - Copley - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wonderful to have home cooked meals, and help save you money when traveling, cook it yourself.”
 of 5 bubbles 400debbiej, 9 Oct 2016 | Read review
“Avoid the highway side of building......”
 of 5 bubbles Adam1128, 3 Dec 2014 | Read review
“go to another hotel”
 of 5 bubbles NJmailman, 6 Sep 2014 | Read review
“Avoid this place”
 of 5 bubbles knitgusknit, 3 Aug 2014 | Read review
“Choose another place to stay”
 of 5 bubbles hotels961, 28 May 2014 | Read review
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