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I was utterly disappointed, never expected this type of service from the Westin brand. The bathroom floor was littered with hair. The toiletries in the tub/shower was used. Which made me suspect if the bed linens were ever changed before I checked in. I asked...More
I’ve been staying at this grand old hotel since it first reopened as the Great Southern. I like the classic exterior, grand lobby and classic feel. Even the old elevators and their floors help set the tone of a classic hotel. The staff are always...More
Thank George Y
Response from Ron O, Manager at The Westin ColumbusResponded 4 February 2018
Hi George Y,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Westin Columbus.
We look forward to your future visits with us!
not the best westin I’ve stayed in. Was upgraded to a “better” king size room which just gave me a desk instead of a table. Furniture was old. Bathroom was old and outdated. And the sheets on the bed were hard and scratchy. not what...More
Response from Ron O, Manager at The Westin ColumbusResponded 2 weeks ago
Thank you for choosing to stay at the Westin Columbus and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. If there is ever anything we can do...More
It’s 5:30 am. I’m writing this as I’m wide awake because I can’t sleep with all of the noise from my room facing High Street. Apparently when they built this hotel, soundproofing rooms facing a major thoroughfare wasn’t a priority. You also can’t use the...More
The room we stayed in was a newer remodel. It was a good room and it was pretty clean. The bed was comfortable and it was perfect for a one night stay. The hotel itself is really nice. The lobby and bar area is beautiful....More