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All reviewsfrench doorsliving roomoutdoor poolfront deskclub floormovie theaterstarbucks coffeebreakfast buffetsleeping areaking suitemini fridgehot tubflat screenstayed here for one nightpull out sofashort drivegreat room
We stayed here for 2 nights for a hockey tournament so we didn't have any choice. The hotel is rundown and dirty. The only thing nice was the bed and bedding although the sofa bed was horribly uncomfortable. The carpeting is very worn and dirty,...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 3 October 2017
I would like to apologize for the inconveniences that you experienced while staying with us here at the Sheraton Suites Columbus. We try to exceed expectations but it appears we fell short. Within the next six months we are going to be starting...More
The hotel used to be a great bargain and well kept. Over the last couple of years it has been neglected and poorly run. I could get past the raw chicken sandwich served by room service and the torn carpet in the elevators but I...More
Management response:Responded 30 September 2017
I am the Front Office Manager at the Sheraton Suites Columbus. After speaking with you the day of your check-out we had Orkin Pest Control service the room. Orkin did not find evidence showing that there was activity of any pests.
In regards to...More
The facility is getting to be in desperate need of refurbishment. Carpets are stained, the desk chair was broken, the room smelled dusty, and the bathroom counter was busted creating a sharp edge. The bed was comfy though.
Don't waste a penny on the concierge...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 18 September 2017
Thank you for your feedback. I want to apologize that we fell short of your expectations when you stayed with us recently. Here at the Sheraton Suites we strive to exceed expectations. We are preparing to undergo a renovation which is starting within the next...More
We stayed over Labor Day weekend. The hotel was hosting some very large events, so things were often chaotic. They seemed a bit understaffed for the amount of guests. Our room was pretty spacious and clean, but is due for renovation. Our room rate was...More
Thank Mark S
Management response:Responded 18 September 2017
Thank you for your feedback and I would like to apologize that we fell short of your expectations. Yes, we will be starting a renovation soon and we would love to have you back. Please consider staying with us again soon.
We stayed at the Sheraton Suites for a football weekend. The hotel is very clean. The staff were professional and helpful. The location is convenient, with plenty of restaurants in the immediate area. I highly recommend this hotel to anyone staying in the area.
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other... More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other guests that result in the hotel refunding money. In this case you are responsible for the money refunded. In addition, there can be no more than two pets per room, no pet may be over 45 pounds and they cannot be left unattended at any time (even if in a crate). You will need to fill out our pet release/contract. Pets are not allowed in any food or pool area.
We hope this answered all your questions. If not please let us know.
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"Stay on floor 2 so you can take the stairs. Or stay in another hotel."