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Sheraton Columbus at Capitol Square Hotel

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437 Reviews from our TripAdvisor Community

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Showing 431: English reviews
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Reviewed 4 days ago NEWvia mobile

Lisa at the front desk is a professional apologizer. I'm a Gold Elite and have access to the lounge at all the SPG properties, however Lisa has forgotten she works in the hospitality industry and even though I was given access to the lounge upon check in, I was in the lounge and forgot my key inside. When I went...

Thank Paul S
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Paul S, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Columbus Hotel at Capitol Square. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We do adhere to Starwood Preferred...

Linthicum Heights, United States
Reviewed 31 October 2016

I stayed at this hotel with a colleague to save on expenses. When she was long gone and it was time to get a room of my own, I discovered that my bank card wasn't working. Did the hotel throw me out in the cold while I was waiting for my bank to fix the problem? No, quite the opposite!...

4Thank Kim G
About Hotel's Favourite Review
Sheraton C, Front Office Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Kim G, Thank you for taking the time to post your comments and feedback. It sure is nice to hear compliments about the Sheraton Columbus Capitol Square and our friendly staff. We work hard on training and hiring the right team members and we are glad you noticed. Thank you again for your kind feedback and we hope to...

Reviewed 5 days ago NEW

Spent one night only while attending a soccer game but already planning to stay again next year only adding an extra day to explore the area around the hotel. Very friendly staff from the front desk to the valet all were very helpful. One downside and I think it was temporary, only one elevator was working and given that there...

Thank dianneon2
Hillsboro, Ohio
Reviewed 2 weeks ago via mobile

Last year I gave this hotel 2 stars but this time we got an updated room with a bed and a pull out couch. The room was clean and the water pressure was great. We needed some more toilet paper so I went down to the front desk. I went to go get food and came back and as I...

Thank Harrison G
Reviewed 2 weeks ago via mobile

The hotel is downtown and convenient to restaurants/entertainment. The staff was helpful and friendly. Only complaint I have was the rooms were outdated and the hotel could use some renovations... but still a nice comfortable stay.

Thank Hmch213
Reviewed 2 weeks ago via mobile

Passing through and Priceline had a great deal. Very nice downtown hotel just what you would expect. Remember the parking is $26.00 a night plus tip. With parking not that great of price but very convenient when passing through.

Thank Ron T
Reviewed 3 weeks ago

The staff (especially front desk) is 2nd to none in all of Columbus. I have stayed at the Westin, doubletree, and Hilton and the customer service is why I keep going back. Also have a great workout area on the 22nd floor overlooking all of downtown. There are a couple things that could make stays even more enjoyable. 1. Update...

Thank Arya V
Chicago, IL
Reviewed 3 weeks ago via mobile

Great downtown location. Very helpful staff. Nice clean rooms and pet friendly . Park located next door . Starbucks on premises. Didn't use the restaurant, but the bar was nice. Would definitely stay here again

Thank SP117
Cleveland, Ohio
Reviewed 5 weeks ago via mobile

At first I had a room by the elevator, where my bed literally was behind the elevator with a wall in between. It was loud and the elevators used consistently. I forgot my earplugs and unfortunately the hotel does not give them out or sell them so I moved my room to a quieter location. They were quite gracious in...

Thank robin136
Reviewed 13 March 2017

For nearly every year since 2002, I have taken my Mock Trial team from Cincinnati to Columbus for the State Mock Trial tournament, and for most of those years, we stayed at the Doubletree Guest Suites. But after several negative experiences there, we went shopping for a new "home." Last year, we stayed at the Sheraton at Capitol Square, and...

Thank Stephen R
Sheraton C, Front Office Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Stephen R, Thank you for taking the time to post your comments and feedback. It is so wonderful to hear that we exceeded your expectations this year. It is always a pleasure to have these teams here with us! Thank you for sharing your feedback about Lauren and Lisa. We have passed these compliments along to them. Thank you...

123 photos of this hotel

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Management photos: Courtesy of the property manager

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Other (6)


  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 

Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Region: United States > Ohio > Columbus
Price Range: $216 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio
Hotel Style:
#4 Luxury Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Columbus at Capitol Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton Columbus at Capitol Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner suites offer a spectacular view of the city.”
E8911WRstephenr, 13 Mar 2017 | Read review
“Ask for view of state capital and higher elevation to see the city especially at night.”
V4650HXcatherineh, 4 Mar 2017 | Read review
“Do not get one of the rooms that have no heat in the bathroom in the winter.”
V8883ZGcherylc, 18 Feb 2017 | Read review
“Higher floors will give a better view; look for 10 and higher.”
SteveSMR1, 7 Feb 2017 | Read review
“get a room that overlooks the Capitol!”
scottctburnham, 5 Feb 2017 | Read review
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