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All reviewstypical courtyardusa todaynorth sidebusiness tripolder hotelfire pitfirst floorthe hotel is cleanbreakfast sandwichwithin walking distancenice stayhotel is locatedcomplimentary breakfasthot tubbed was comfortablefitness centerlobby
Today I had the worst customer experience ever; and because of it the Courtyard by Marriott Worthington, Ohio has lost a customer for life!
I reserved a Courtyard by Marriott Worthington, Ohio room for two nights for my out of town 80 year old parents....More
Response from Shane E, General Manager at Courtyard by Marriott Columbus WorthingtonResponded 23 May 2018
Let me first start by apologizing to your parents and to yourself. We have certainly let you down and I completely understand your frustration. I'd really like the opportunity to make the situation right for you and your family. I will be reaching...More
Very nice place to stay if you have kids. The pool area is quite large for adults to lounge while the kids burn off some energy. They have every type of snack or drink for any late night munchies, and the hotel is located very...More
I stayed here for a business trip, and I chose this hotel because the cost was reasonable. This is probably one of the older hotels and all of the Marriott Courtyards. The staff was very nice. The room was clean. Everything was just old. An...More
Response from Shane E, General Manager at Courtyard by Marriott Columbus WorthingtonResponded 27 April 2018
Dear Valued Guest,
Thank you for staying with us and for taking the time to submit your review. We truly appreciate the compliments and I am excited to announce that we will begin our renovation this November! We agree that it was time for a...More
After a full day of travel I just wanted to get to the room in privacy. I checked in, got my key. Went to the room to do more work before I went to bed.
10 min into getting situated I heard the door click...More
Thank Robert E
Response from Shane E, General Manager at Courtyard by Marriott Columbus WorthingtonResponded 30 March 2018
Dear Valued Guest
Please accept our sincerest apologies for the issues you encountered both last night and this morning. For another guest to receive a key to your room is inexcusable. After a long day of work and travel, I’m sure this was extremely frustrating...More
We had a group that I booked over 15 rooms. The hotel was very accommodating to our group providing a room for dinner and breakfast. The hotel staff at the desk were very helpful and willing to help with the little things with no complaints....More