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Hilton Garden Inn Columbus/Polaris

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#27 of 143 Hotels in Columbus
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Columbus\/Polaris
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556 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Columbus/Polaris
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Showing 552: English reviews
Lima, Ohio
Reviewed 4 weeks ago

Staff unfriendly when we checked in...People in and out of rooms all night slammed doors..Yelling in the hall. Breakfast was good..Was not told you had to pay for it and was not included in price of room..Which was 154.00 one night! Over all the rooms were cleaned and that is very important!

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Helpful?
Thank 608tamerak
Beavercreek, Ohio
Reviewed 4 weeks ago

Great hotel with wonderful, courteous staff located within walking distance of a lot of day activities and night time fun! We stayed here for a family wedding and the hotel bent over backwards to take care of everyone and to make the bride and grooms day a beautiful one! Hotel shuttle service to wedding venue and back was AWESOME!!

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Thank MICHELLE V
Huron, OH
Reviewed 4 weeks ago

Great location on north side of Columbus. Close to great shopping at Polaris Mall. Room and public areas beautifully updated. Breakfast available for upcharge. Many excellent restaurants nearby. Easy access to I71.

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Thank davidkW3428CC
Eastern Shore, United States
Reviewed 4 weeks ago via mobile

We stayed at the Hilton Garden Inn for two nights while visiting our son for his birthday. We had a king bed room with mini fridge, microwave, keurig, large desk/seating area, TV and alarm clock. The room looked new to us. It was very clean, smelled good and the bathroom looked new, as well. The shower head was the rain...

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Thank Jeffrey D
Ashland, Ohio
Reviewed 4 weeks ago

Had to pay for breakfast buffet $9.99. Food was not good at all! Food at hotels with continental breakfast is way better. I don't mind paying for the Buffett but you should at least have good food!! I will not return.

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Thank Logan M
Phoenix, Arizona
Reviewed 4 weeks ago

The lights did not work in the bathroom and entry. Took extended time and 2 times to fix. Then bathroom outlet did not work. Staff was courteous. But the value for the money was poor. We have received better servic at cheaper hotels.

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Thank nadinep488
Chicago, Illinois
Reviewed 15 March 2017 via mobile

I liked a lot this hotel. It has restaurant, bar on the lobby, spa, swimming pool, gym, gift shop (which simply provide something for convenience but not as much souvenirs available), free shuttle to/from airport and within 5 mile radius. It's even across Columbus' big choices of shops, the Fashion Place Mall which made it too convenient furthermore for guests...

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Thank P R
Uniontown, Ohio
Reviewed 14 March 2017 via mobile

This hotel is very clean and updated. The staff is very attentive. The breakfast was convenient and priced well for all-you-can eat and made-to-order. lots to do in the area; shopping, restaurants, etc. We stayed two nights and will definitely stay again when we are in the Columbus area.

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Thank ws4
Shelby Township, Michigan
Reviewed 14 March 2017

Breakfast food was not worth the extra money. Eggs were cold. Potatoes were hard. Not my best experience with customer service- it was average at best. This is a Hilton so you expect a quality that speaks Hilton. This place doesn't meet that quality in their staffing. Overall, it was clean and conveniently located but I won't pay that price...

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Thank Blick1988
Westerville, OH, United States
Reviewed 13 March 2017

The lobby of this hotel looks like it was recently renovated, has plenty of space for meeting, hanging out as well as small bar / breakfast area. My King room was spacious, clean and the shower is huge!

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Thank brianhQ4130SA

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Region: United States > Ohio > Columbus
Price Range: $162 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Columbus/Polaris staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from the dumpsters! They get emptied very early in the morning and it is loud!”
0413tj, 30 Mar 2017 | Read review
“Top floor is always a good choice since no other guests will be overhead.”
gailc32, 29 Dec 2016 | Read review
“Consider asking for a renovated room”
BrianO271, 14 Oct 2016 | Read review
“Construction is on third floor so you may want to either go above it not stay below it.”
City_Jetting, 19 Sep 2016 | Read review
“There couldn't be a bad room in the house.”
CourtneyCT, 1 Aug 2016 | Read review
5 of 5