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Extended Stay America - Columbus - Polaris

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150 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbus - Polaris
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Showing 150: English reviews
Boston, Massachusetts
Reviewed 26 August 2015

My studio suite at Extended Stay had a full kitchen, queen bed and fold out couch. There was a good laundry room. They do only a weekly room service, but you can exchange towels & linens at any time at the front desk. My check-in experience was friendly and efficient. The "grab & go" breakfast is very simple - fruit,...

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Helpful?
Thank CincyOHTraveler
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with our spacious rooms and all the great amenities our hotel has to offer. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see...

Reviewed 8 August 2015 via mobile

Checked into room 342. Sent husband and kids up while I parked. When I got to the room the hallways on the 3rd floor and the room reeked of smoke. It was literally sickening. My daughter began sneezing and I worried about my family sleeping in there, but we were exhausted after traveling, so we were going to deal with...

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Helpful?
1Thank JenniB007
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. To make sure this doesn't happen again, I will be coaching our staff to ensure we are clearly communicating our amenities as well as thoroughly inspecting our rooms prior to guest arrivals. I appreciate you bringing this to...

Woodville, Ohio
Reviewed 30 July 2015

I brought my daughter here for a two day stay while we waiting on my son to attend a camp at OSU's campus. The room was clean and updated, the staff was friendly, and the outdoor pool was nice. The "breakfast" is not as elaborate as many hotels provide these days...it was simply granola bars, fruit and a coffee machine,...

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Helpful?
Thank AmyConverse
Ellicott City, Maryland
Reviewed 21 July 2015

This is a budge hotel so it's not the same caliber as the Residence Inns owned by Marriots. We were on the way home from a long trip and just wanted a place to put up the night to break the long drive. The hotel is reasonably clean, conveniently located near gas station, restaurants and freeway. Understaffed (only one person...

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Helpful?
Thank LoveMyChihuahua
New York City, New York
Reviewed 7 July 2015

At first blush, this place looks fine due to a relatively recent facelift. But it seems to be chronically understaffed--the poor girl at the front desk was required to take several long, involved phone calls about future bookings while gamely trying to check people in, so the process took much longer than it should have. The first room I was...

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Helpful?
Thank Timon88
San Angelo, Texas
Reviewed 17 June 2015

I had a very different experience than many of the other reviewers because our room at the Extended Stay near Polaris Mall was clean with lots of space and furniture. Our room was a two bedroom with a sofa bed as well as a recliner, TV, full-sized fridge, and stove (I think). We only stayed one night, but this would...

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Thank Jessica W
Dover, Indiana, United States
Reviewed 5 June 2015

Two non smoking rooms were booked over internet. They were smoking. Other people checking in and none of the rooms were ready. It was after 5:00 p.m. Check out is 11:00 why not ready? Breakfast was okay, grab and go. Credit card was charged more than confirmation price. I won't stay here again. Too many other hotels in area to...

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Thank Darlene M
Reviewed 26 May 2015

Just stayed here through a booking with Hotwire.com (got a smoking rate now -- I question the deal) ... Room was ok -- drains were slow/backed up (no help from staff) and the AC unit in the bedroom -- WOW was it loud ... just constantly grinding and trying to keep the room SOMEWHAT comfortable (70 degrees). Did not sleep...

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Helpful?
Thank Nathan S
Milwaukee, Wisconsin
Reviewed 22 May 2015

I have stayed at an Extended Stay before, and it is much like a studio apartment. If you stay over a seven day period, they are supposed to come once in the middle of it to clean and tidy up. That never happened. If you need your towels refreshed, you must take them to the front desk. The grab-and-go breakfast...

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Thank Gregory414
cincinnati
Reviewed 13 May 2015

I got this hotel at a discounted rate with HW and they consider this a 3 star hotel. What a joke that is. First of all, checking is a big ordeal for these employees and even getting them to the front desk at 5 in the afternoon was an accomplishment! Myself and another customer waited over 5 minutes for someone...

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Helpful?
Thank jeffh1952

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Columbus - Polaris

Address: 8555 Lyra Dr, Columbus, OH 43240-2026 (Formerly Extended Stay Deluxe - Columbus - Polaris)
Region: United States > Ohio > Columbus
Price Range: $121 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbus - Polaris 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stayamerica Columbus - Polaris Hotel Columbus
Extended Stay America - Columbus - Polaris Ohio
Extended Stay Columbus
Columbus Extended Stay
Hotel Style:
#14 Best Value Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbus - Polaris staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Extended Stay America - Columbus - Polaris staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just talk with management if you have any issues. They are awesome.”
rogerfP3239BB, 8 Mar 2017 | Read review
“Do not stay here”
paulaZ1618FI, 5 Feb 2017 | Read review
“Any room view”
Y7771VVsarahr, 27 Jan 2017 | Read review
“Handicap room on the first floor was outdated and had very thin walls.”
magical630, 18 Oct 2016 | Read review
“Outside rooms are easier to park and bring in luggage.”
Advisor1047, 6 Oct 2016 | Read review
5 of 5