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Holiday Inn Express & Suites Columbus-Polaris Parkway

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#40 of 143 Hotels in Columbus
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
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296 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Columbus-Polaris Parkway
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Showing 295: English reviews
Norwalk, Ohio
Reviewed 22 September 2015

This was our ninth or tenth stay at this Holiday Inn Express. Once again we have only good things to say. We were here last Thursday on our way to Dayton and returned on Sunday evening before we headed back north. Love the location and the service is also great. As always the breakfast and service are very good. Cinnamon...

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Helpful?
Thank Suze44857
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Suze44857, Thank you for taking the time to give us such positive feedback. I love that we meet your expectations time and time again. I will share your feedback with my entire team and tell them to keep up the good work! By the way I agree 100% our cinnamon rolls = YUMMY! We can't wait to welcome you...

Nettie, West Virginia
Reviewed 13 September 2015

This was an excellent choice while visiting the Columbus Zoo and COSCI! The rooms were clean and new and roomy. We picked the 2 Queens with the Sofa area and mini-kitchen (micro/sink/small fridge). Terrific rooms and my 5 year old grandson LOVED the pool area. The big slide was out of commission while we were there, but there was still...

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Helpful?
Thank robin846
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Robin846, Thank you for taking the time to submit such stellar feedback! We really appreciate your glowing recommendation. We are so elated that you had such a great visit. We hope to see you again soon! Sincerely, Mykel McClelland General Manager

Lititz, Pennsylvania
Reviewed 9 September 2015

I recently stayed at this hotel for two nights. There was a huge mix-up during checkin and i was apparently checked in under someone else's reservation. I had to call the IHG Rewards to try to work it out since my reservation was made through my IHG Rewards account. I can tell you that the customer service with IHG was...

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Helpful?
Thank Greg B
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Greg B, I want to apologize for all of the inconvenience regarding your reservation. I am so happy to see Michelle was able to assist you with a great attitude. I will be sure to recognize her for her wonderful customer service! Thanks for the great feedback and we cannot wait to see you again! Sincerely, Mykel McClelland General...

Willow Grove, Pennsylvania, United States
Reviewed 3 September 2015

We were very surprised by this stop. Not too expensive, but everything was excellent. Modern, extremely clean, comfortable - the whole 9. Staff was pleasant, and the breakfast was great as well. Would definitely stay again. No complaints at all.

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Helpful?
Thank Jason M
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Jason M, I'm so happy to see we exceeded your expectations for what our Holiday Inn Express Polaris would be. We really pride ourselves on all the things you mentioned including being clean, comfortable and affordable. We can wait to have you back to deliver the "whole 9" again! Sincerely, Mykel McClelland General Manager

Reviewed 16 August 2015 via mobile

Great hotel and very convenient to everything we needed. Spent the entire day at the zoo and checked in late. Check-in was fast and very friendly. Room was very nice. Modern and extremely clean. It was nice to walk-in to a cold room after being out in heat all day (air was set on 65). Slept great. Bed and pillows...

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Helpful?
1Thank Kelly H
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Kelly H, I am so happy you had such a wonderful stay! I will share your feedback with my entire team and tell them to keep up the good work! We hope you will stay with us again soon! Sincerely, Mykel McClelland General Manager

Reviewed 12 August 2015 via mobile

I loved the breakfast - the attendant was on top of everything, and the pancake machine was very entertaining. Felicia, the Front Desk Manager, was very friendly and helpful when I complained about the cigarette smoke odor in our room. We did not use the pool, but the towels were well-stocked and the Splash Pad looked like a lot of...

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Helpful?
Thank Ptadiva
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Ptadiva, Thank you for taking time and giving us valuable feedback. I want to apologize for the smoke odor in your room. We are a completely smoke free hotel and we do our absolute best to ensure we stay that way. I am so happy you found Felicia to be helpful, we think she's great too! We hope to...

Louisville, Ohio
Reviewed 7 August 2015

This is our third year staying at this hotel. The hotel is always clean, staff is helpful and friendly and the breakfast is the best. While there, we had car trouble and Abel went above and beyond what he needed to do to help us. We tried to give him a tip and he declined. Always the best stay when...

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Helpful?
Thank HeatherJ78
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear HeaherJ78, I am so proud we are your hotel of choice when in the Columbus area, I am so happy Abel went above and beyond to help you with your car trouble. Abel is a huge asset to our team and Ill be sure to reward him! We can't wait to welcome you back again next year! Sincerely, Mykel...

Darien, Connecticut
Reviewed 26 July 2015

Got into the hotel super late for a one-night stay. Completely surprised by the very modern, spacious room. I haven't stayed in a Holiday Inn for quite a while and it was much nicer than I expected. Bed was comfortable, WiFi super fast, and everything spotlessly clean. I also liked the corner couch to spread all my belongings out on,...

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Helpful?
2Thank medatsu
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear medatsu, I would firstly like to welcome you back to the brand. I am so happy you found us to be modern, spacious and our beds to be comfortable. We would love for you to make a return trip to our hotel and give us the opportunity to earn a 5 out of 5. We hope to see you...

Belgium, Wisconsin
Reviewed 26 July 2015

This Holiday Inn had a great ambience and stylish decor. The room, including the bed, was incredibly comfortable. Everything was kept very clean. Breakfast was as you would expect at a place like this. My only complaint would be the water – it smelled and tasted horrible. Maybe this is a Columbus problem since I had the same experience at...

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Helpful?
Thank TikkunOlam77
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear TikkunOlam77, Thank you for your kind compliments regarding our ambiance and stylish decor. I agree our beds are so wonderful. I do want to apologize for your unpleasant experience with the water. We have contacted the city and no problems were reported. We will continue to monitor the water situation. We hope your travels will bring you back to...

Reviewed 24 July 2015

Helpful staff, very large, clean rooms, and great pool that kept kids of several ages occupied for 3 hours. Nice, modern design. I would definitely stay here again for future visits to the area. Convenient to shopping, dining, airport, etc.

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Helpful?
Thank MariMouse
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear MariMouse, Thank you for taking the time to submit such positive feedback! I am so happy to hear you had such a wonderful stay. We hope you and you family will return soon so you can enjoy our pool again and some more shopping! Sincerely, Mykel McClelland General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities

Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Pl, Columbus, OH 43240-4030
Region: United States > Ohio > Columbus
Price Range: $178 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and other travellers.
13 questions
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Versailles, Ohio
over a year ago
over a year ago
Columbus, Ohio
2 months ago

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Questions? Get answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are nice and big”
748aaronh, 11 Mar 2017 | Read review
“By the elevator is always good...”
743jeremiahw, 5 Feb 2017 | Read review
“ask for a top floor corner room so you have fewer neighbours.”
scrufgrove, 30 Dec 2016 | Read review
“We had a 3rd floor room which faced the front and it was quiet and sunny for late November days.”
gerrywg2016, 18 Dec 2016 | Read review
“rooms on the higher floors are a longer wait for the elevator!”
funlovin_11, 16 Oct 2016 | Read review
5 of 5