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Fairfield Inn & Suites Columbus West/Hilliard

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Fairfield Inn & Suites Columbus West\/Hilliard
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144 Reviews from our TripAdvisor Community

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Showing 144: English reviews
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Brownsburg, Indiana
Reviewed 2 weeks ago

I have stayed there multiple times and my last 2 visits I have had billing issues. As a Marriott Platinium member I have never experienced anything like this at any other of their properties!! I stay in multiple hotel brand around 100 nights a year and no other company operates this way either. The first time I receive 2 bills...

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Helpful?
1Thank Christmas_man64
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

I want to thank you for taking the time to review our hotel. I certainly can understand your frustration and I apologize for any inconvenience. It is my understanding that you spoke with John, one of my top desk clerks regarding your billing issue and it was my understanding that your billing issue was resolved. Once again, I truly apologize...

Davie
Reviewed 16 December 2016

Visiting from the Sun Shine State to Columbus in Dec was not our choice and love to the cold weather but of necessity. Our Stay at this Fairfield Inn and Suites made our stay very enjoyable, the staff from the Front Desk to the Restaurant are very nice and friendly and accommodating. The free breakfast is a full breakfast and...

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Helpful?
Thank Munzer2013
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review our hotel. I am pleased to see that we exceeded your expectations. We look forward to seeing you again on your next trip to the Columbus area.

Reviewed 15 November 2016 via mobile

West side of Columbus right off 70 and 270. Room was clean and, after a little anxiety because of the pool below us, the room was great. All noise from the pool was done by 10:30 which didn't impact us much at all. Close to MANY restaurants Would stay again!

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Helpful?
Thank Thomas M
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review our hotel. I am happy to see that we exceeded your expectations. We look forward to seeing you again on your next visit to Columbus.

Reviewed 19 October 2016

Check in was fast and efficient and the choc chip cookies took the edge off my stress level. Room we were in #313 was right off the elevator, it is good size. AC worked well (it was hot in Columbus on Oct 18th) Breakast offered a good variety of items. I took a morning walk around the area and felt...

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Helpful?
Thank Gerard F
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you so much for taking the time to review our hotel. I am very happy to hear that we exceeded your expectations. We look forward to seeing you on your next visit to the Columbus area.

Old Bridge, New Jersey
Reviewed 18 October 2016 via mobile

Even before our stay ( which was for a funeral) I knew this was a good choice. Spoke with desk clerk, John Henry and he took my reservation, which I had to update twice because of additional rooms which were needed. In addition he was able to arrange car service for one of our traveling party back to Columbus airport....

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Helpful?
Thank Paul C
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you so much for taking the time to review our hotel. I am pleased that we were able to exceed you expectations. We look forward to seeing you again the next time you are in the Columbus area.

Lima, Ohio
Reviewed 16 October 2016

My wife and I stayed here recently. The facility was very clean and the beds were comfortable. The staff was very nice and we felt they appreciated us being there. They could use some updating. The location was very close to the highway it has a lot of restaurants and shopping nearby.

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Helpful?
Thank Mark M
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you so much for taking the time to review our hotel. I am so happy to see that we exceeded your expectations. We look forward to seeing you again the next time you are in the Columbus area.

Centerville, Ohio
Reviewed 13 October 2016

The hotel was easy to get to off the highway. It was well maintained and you could tell the staff cared about your comfort/stay. The rooms were clean, beds comfortable and you had everything you could need. Breakfast was standard with cold area and a few hot items (bacon, sausage, eggs). Really appreciated the cheese and salsa with the eggs!...

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Helpful?
Thank Laura F
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review our hotel. It was nice to hear that we exceeded your expectations. We look forward to seeing you the next time you are in the Columbus area.

Saint Louis, Missouri
Reviewed 13 October 2016

We were only there for one night. Got great sleep and had an OK breakfast. The only main complaint would be the price, but in this area, it is hard to find anything at a lower rate for this type of hotel. It was a pleasant stay, the room was very clean and the staff members were really nice and...

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Helpful?
Thank THD
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review our hotel. I am pleased that we exceeded your expectations. We look forward to seeing you the next time you are in the Columbus area.

Portage, Michigan
Reviewed 11 October 2016

Vrey clean and great friendly staff! It's a very nice place for the price and amazing service!! They went above and beyond. its our 4th year in a row staying there for our Men's Softball Super World Series. Will stay again!! Thanks Staff!!

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Helpful?
Thank christopherdolph
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you so much for taking the time to review our hotel. I am very happy to hear that we exceeded your expectations during your stay with us. Thank you again and we look forward to seeing you again the next time you are in the Columbus area.

San Francisco, California
Reviewed 14 September 2016 via mobile

Efficient check in. Quiet room w/ comfy bed and pillows. Working AC and wifi. Bathroom with whiff of mildew and the bottled amenities barely had enough content for one use. Marginal breakfast but the lady who worked in the breakfast room was pleasant. All in all it was ok for one night but will likely try another hotel next time...

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Helpful?
Thank Constance D
Autumn C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. Unfortunately it sounds like we fell short of your expectations and for that I truly apologize. We hope to see you again on your next visit to the Columbus area so we can exceed your expectations. Thank you again.

55 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Region: United States > Ohio > Columbus
Price Range: $126 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Columbus West/Hilliard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Watch Your BILL!!!”
 of 5 bubbles Christmas_man64, 2 Feb 2017 | Read review
“we stayed on the third floor and that was good choice”
 of 5 bubbles Munzer2013, 16 Dec 2016 | Read review
“Room 313 is right a across from the elevators”
 of 5 bubbles gerardf294, 18 Oct 2016 | Read review
“Top floors are a good choice to control volume”
 of 5 bubbles seand197, 26 May 2016 | Read review
“Ask for a room that does not overlook the main entrance because that is where the most noise came from on Saturday night.”
 of 5 bubbles Kangaman, 2 May 2016 | Read review
5 of 5