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Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
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476 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Right beside the XI Convention Centre, we came by bus to the Fabulous Food, Beer and Wine show and a visit to the Rock & Roll Hall of Fame. Hotel is very clean. Comfortable rooms. Swimming pool great after a long day of travel. Dining room service slow - seemed understaffed.Food quality was good. All common areas nice. Staff very... More 

Helpful?
Thank Steve P
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! I am so happy that you were comfortable and you enjoyed our staff and amenities. I am sorry that your service in the restaurant was less than expected. I have made our Food and Beverage Manager aware of your comments. We truly... More 

Ohio
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 weeks ago

Rooms are spacious and clean. Internet service allows you to browse the web and print out your boarding passes before going to the airport. Shuttle service to the airport is simple and convenient. Staff is always helpful and friendly. Full service dining and bar is also a plus. Enjoyable dining services as well as fitness room. Would recommend this hotel... More 

Helpful?
Thank SocioKathy
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your stay. I am so happy to hear that you enjoyed our hotel and staff. We strive to provide superb customer service and hearing your experience is wonderful. We truly appreciate you choosing the Sheraton Cleveland Airport Hotel. We hope to see you soon! Annie Martin General... More 

Fall River, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2016

I was stuck in the airport in Cleveland due to a cancelled flight on a Friday night. The airline called the front desk and got me good rate because This hotel lobby was pristine, and it had a Starbucks, the desk staff was welcoming and professional. The gym was spacious and clean and empty on a Friday night. Room service... More 

Helpful?
Thank MOP4440
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your experience at the Sheraton Cleveland Airport Hotel. We pride ourselves in providing excellent customer service and a clean environment to relax. I am so happy that we were able to do that for you. I am sorry that the food was not as hot as you... More 

Toronto, Canada
Level Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 October 2016 via mobile

Stayed for one night. Staff were very friendly, check in was quick and easy. Rooms are a little dated, but clean. Nothing really around there, so need to go out for a good meal. Had the breakfast buffet, lacked some cut fruit /berries and Danishes were awful, but service and price was great. Good for the price and for a... More 

Helpful?
Thank Maxxmaxx44
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to let us know about your stay. I am so happy that you enjoyed your time at the Sheraton Cleveland Airport Hotel. It is so nice to hear when a guest receives great customer service. I am sorry though about the quality of the breakfast that you experienced. I have passed your... More 

Shelby Township, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2016 via mobile

So impressed with the great front desk service of John S and Keisha! John loaned me his personal phone charger and Keisha found a laptop computer charger to help me out during a chaotic business trip. Appreciate their willingness to above and beyond!

Helpful?
Thank dsk9816
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to give kudos to our Front Office staff at the Sheraton Cleveland Airport Hotel. I am so elated that our associates went above and beyond for you. I have passed your comments along to them. We truly appreciate your business and hope to see you again in the future! Warm regards, Annie... More 

Palo Alto, California
Level Contributor
266 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 15 October 2016 via mobile

Nicely located with airport parking so one could walk to airport, but this is a hotel in need of a lobby update. It's confusing to find parking, and then enter thru the rear and walk a ways to the lobby desk for check in. Gold Starwood members beware, as the club floor was not open on weekends, tho, they did... More 

Helpful?
Thank marcopolopaloalto
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide your review of your experience at the Sheraton Cleveland Airport Hotel. I am happy that you found our staff to be friendly and that our bar had good food. I am sorry though that you felt the hotel needs updating. I have passed your comments along to the necessary parties.... More 

St. Petersburg, Florida
Level Contributor
172 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 October 2016

The hotel is somewhat trendy, nicely appointed. However, my room smelled of smoke (I don't smoke) and I was just too tired to request a switch. To make matters even more uncomfortable, the walls seem to be very thin. I heard a neighbor coughing and when another turned on the shower, it was so loud and seemingly close, I thought... More 

Helpful?
Thank LadyinMotion
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for taking the time to provide a review of your experience of your stay. I am so sorry that it was less than pleasurable. The whole hotel is non smoking and it is unfortunate that another guest did not follow hotel policy and that our Housekeeping Managers did not catch the smoke smell. For that... More 

Charleston, West Virginia
Level Contributor
142 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 October 2016

Stayed here one night prior to an early morning flight. Couldn't be more convenient to CLE. Exceptionally friendly staff. Room was quite comfortable with a well-lit bathroom, nice beds, and an effective HVAC unit. It was a bit loud, but that isn't unexpected in a hotel. The shower was probably the most forceful shower I've experienced. Made rinsing really easy.... More 

Helpful?
Thank Gramps25
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for taking the time to provide a review of your stay at the Sheraton Cleveland Airport Hotel. I am so happy that you had a great stay with us. We pride ourselves in having a friendly and efficient staff. I am elated that we took care of your service and guest room needs. We truly... More 

Level Contributor
377 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 1 October 2016 via mobile

I was stranded at the airport due to some storms. I walked over here and got a room. Rate was ok. Room was neat and clean. I didn't use any of the hotel amenities as it wasn't a planned stay. They provide a free shuttle to airport that I did take advantage of early the next morning.

Helpful?
Thank Lori H
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your stay at the Sheraton Cleveland Airport Hotel. I am sorry you did not have time to enjoy the amenities offered at the hotel. We hope to see you in the future under better travel cirucumstances! Annie Martin General Manager More 

Sutton, Massachusetts
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 September 2016

Though not the most attractive hotel from the outside, the common areas and rooms inside this property are clean and nicely appointed and run by a friendly, knowledgeable staff. I didn't notice any intrusively loud sounds from the airport during my stay and certainly nothing that distracted my sleep. The lobby bar offers a nice spot to unwind with colleagues,... More 

Helpful?
Thank taylorplayer

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Hemispheres Restaurant
Hemispheres Restaurant
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Region: United States > Ohio > Cleveland
Price Range: $160 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton
Hotel Style:
#14 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Cleveland Airport Hotel staff and other travellers.
7 questions
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Springfield, Ohio, United States
7 months ago
Franklin, Tennessee
over a year ago

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Questions? Get answers from Sheraton Cleveland Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great airport location.”
 of 5 bubbles N3009NLstevep, 15 Nov 2016 | Read review
“The most convenient outlet for the iron is directly under the smoke detector. This can result in setting off the smoke detector.”
 of 5 bubbles taylorplayer, 29 Sep 2016 | Read review
“I stayed on the 7th floor and enjoyed my room without any issues.”
 of 5 bubbles warrenbutcher2016, 13 Sep 2016 | Read review
“We were on the 7th floor and room was very quiet!”
 of 5 bubbles 296AngelaC, 26 Aug 2016 | Read review
“service was slow in the dining room for breakfast,so leave extra time”
 of 5 bubbles berky, 25 Aug 2016 | Read review
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