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The Westin Cleveland Downtown

Westin.comUSD 191*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 255*
USD 191*
Great Deal
USD 232*
USD 232*
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The Westin Cleveland Downtown
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964 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Cleveland Downtown
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Showing 955: English reviews
Jacksonville, North Carolina
Reviewed 14 August 2016 via mobile

The Westin Cleveland Downtown is a very modern looking hotel. The staff is very friendly and courteous. In the hotel they have a very nice bar and restaurant. My only complaint is the fact that you have to pay $12 a day for wifi with kids this is a problem because you need wifi these days. You would think for...

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Helpful?
Thank Eric S
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Eric S, Thank you for your kind words and review. We appreciate all comments and look forward to your return visit. Be well, Bob Megazzini General Manager

Chicago, Illinois
Reviewed 11 August 2016

I stayed at this property overnight on business so I had rather limited exposure to its amenities. Like every Westin I've stayed in, the "heavenly bed" was absolute comfort. The room was clean, well-lit, and of reasonable size, tastefully decorated in a rather neutral, corporate way. I did have a chance to have lunch in the adjoining restaurant -- a...

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Helpful?
Thank MBA60302
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear MBA60302, Thank you for your review! I am hopeful the next time you stay with us you will be able to enjoy all the amenities of our property and our wonderful city. We look forward to your return. Be well, Bob Megazzini General Manager

Liverpool, United Kingdom
Reviewed 8 August 2016

Stayed here on business, a woman travelling alone to a new city. Every single member of staff was friendly, good humoured and helpful. Great location and ended up with the biggest hotel room I've ever seen. The only tiny problem was the very weak (mostly unusable) wifi in the room. It meant having to go down to the lobby to...

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Helpful?
Thank millie t
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear millie t, So glad you were able to stay with us and enjoy some of our amenities. I hope you come to stay with us again soon. Be well, Bob Megazzini General Manager

Toledo, Ohio, United States
Reviewed 7 August 2016

Nothing beats The Westin's heavenly beds!! I look forward to sleeping in one every time we have the opportunity to stay at a Westin. Valet and check in was super easy. Rooms are clean and typical of what you expect from Westin properties. This property is perfectly located within walking distance to so many attractions. 4th street, Progressive Field (I...

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Helpful?
Thank Barbiedoll419
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Barbiedoll419, We appreciate all of your comments and that you had such an enjoyable time while staying with us. We look forward to your next stay. Be well, Bob Megazzini General Manager

Dunedin, Florida
Reviewed 7 August 2016 via mobile

Stayed here on a one day visit to Cleveland. This hotel was perfect! We walked to the Rock and Roll Hall of Fame and every other place we needed to go. Location is fabulous for the Browns, Indians and nightlife. The room was modern and recently updated and very clean. The bed was heaven it was so comfortable!! We also...

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Helpful?
Thank gatorcindy
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear gatorcindy, It was great to read that you had an amazing time with us and enjoyed the amenities of our property and our wonderful city. We look forward to hosting you again soon. Be well, Bob Megazzini General Manager

Reviewed 6 August 2016

I just recently stayed at this hotel and it was very nice. It is centrally located for any Clevland downtown Confrenec/event. Very close to the convention center and most of the downtown companies. You can walk tot eh RTA station both the local lines and the red line for the airport. Also walking distance to the University. The rooms are...

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Helpful?
Thank Ron M
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Ron M, Thank you for taking the time to share your experience at our property. I was pleased to read that overall you enjoyed all the amenities of our property and the location was also convenient for all of your needs. I hope that you will stay with us again soon. Be well, Bob Megazzini General Manager

Reviewed 4 August 2016

A huge thank you to the team at Westin Cleveland Downtown. We loved you care and attention and first class service. You looked after us and made us smile. You surprised us (in a good way). You followed up and delighted us. Thank you Ta and Alex

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Helpful?
Thank Alex F
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Alex F, I appreciate that you shared your experience and that we were able to surprise you... in a good way! We look forward to hosting you again soon. Be well, Bob Megazzini General Manager

Reviewed 4 August 2016 via mobile

I'd like to first state that Patrick and Bobby provided stellar customer service. They both went above and behind to help make our stay as pleasant as possible. If it wasn't for my encounter with these two gentlemen my rating would more than likely have been a one (1). Patrick, knowing that we were from out of town, compiled a...

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Helpful?
Thank rhoyalambition
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear rhoyalambition, Thank you for providing feedback regarding your stay. I have shared your concerns with our teams. We appreciate all the comments because that is how we all get better. I do hope you come to stay with us again. Be well, Bob Megazzini General Manager

North Manchester, Indiana
Reviewed 4 August 2016

We had a beautiful view of the lake (room 1002) and the bathroom was spacious and laid out well. Had not expected a refrigerator but it was a pleasant surprise and came in handy. Room was modern clean and like other reviewers have noted - the beds were great. On our second day our room had not been cleaned by...

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1Thank Bouffie
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Bouffie, I was pleased to read that you had an enjoyable stay with us and appreciated many of the amenities our property has to offer. I am sorry that you were inconvenienced during your check out experience. I have shared your comments with our teams and am positive you will not have this issue when you stay with us...

Wooster, Ohio
Reviewed 2 August 2016

My husband and I stayed at the Westin on a Saturday night which we expected to be busy, but it was a little chaotic. Several weddings were either happening in the hotel or several wedding parties were staying at the hotel. The lobby was full of wedding go-ers and the valet was running around like crazy. We had to hop...

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Helpful?
Thank TheSilvers2015
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear TheSilvers2015, Thank you for sharing your comments with us. We can only continue to get better with the help of guests like you who take the time to share with us. I do hope you come to stay with us again and have an even more enjoyable time. Be well, Bob Megazzini General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: $231 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Luxury Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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11 months ago
Chicago, Illinois
Grayson, Kentucky
over a year ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a lake view on the 22nd floor that was beautiful”
circlearoundtheworld, 19 May 2017 | Read review
“Lunch in Urban Farmer restaurant on the first floor is highly recommended”
youyuanw, 18 May 2017 | Read review
“The rooms on the concierge level are worth the extra cost if you make use of the concierge lounge.”
318pamh, 17 May 2017 | Read review
“Rooms all nice. You can ask for either city or lake view”
237jackj, 17 May 2017 | Read review
“I would ask for a higher floor room if available. The views are excellent!”
606kevinz, 16 May 2017 | Read review
5 of 5
Westin.com
USD 191* /night
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Prices are for 1 room, 2 adults
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