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The Westin Cleveland Downtown

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The Westin Cleveland Downtown
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934 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Cleveland Downtown
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Showing 925: English reviews
Reviewed 4 weeks ago

Loved our stay here. Beautiful contemporary room with nice L-shaped sofa area. Bar/restaurant looks cool too, large lobby area, Starbucks in the building. Short 10-15 minute walk to many attractions such as Rock N Roll hall of fame and Quicken Loans Arena. Staff were wonderful and very accommodating. We also ordered late night in room dining of a pizza, which...

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Helpful?
Thank Amanda B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Amanda B, Thank you for the wonderful comments about your stay. I look forward to your return visit. Be well, Bob Megazzini General Manager

Riverside, Rhode Island, United States
Reviewed 4 weeks ago

This hotel was great. The downtown location was very convenient, with an attached restaurant and a more casual option across the street. I was extremely close to the Rock & Roll Hall of Fame, though sadly I didn't have time to visit. It was easy to get out of the city from here, too. The staff was extremely friendly. The...

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Helpful?
Thank Travis C
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Travis C, We are definitely looking forward to your next stay and hope you will have time to visit the world famous Rock and Roll Hall of Fame and Museum. Be well, Bob Megazzini General Manager

Chicago, Illinois
Reviewed 4 weeks ago via mobile

With the downfall of the Crown Plaza, renovations and designs has taken the lump of coal and turned it into a diamond. Seems as though they have taken some old material and turned it into modern design here. Comfort - 4 Staff, rooms and design are comfortable. Though restroom was a little small for the room Location - 4 If...

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Helpful?
Thank skankymonk
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear skankymonk, Your review is much appreciated and very thorough. I appreciate you taking the time to share with us your experience. I look forward to your next stay. Be well, Bob Megazzini General Manager

Detroit, MI
Reviewed 5 weeks ago via mobile

Was here for business and we found the hotel to be quite a nice option. Check in was easy and the rooms were clean and quiet. I guess there isn't a whole lot more to report - which is a good thing for a business hotel. Would return

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Thank bugsy554
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear bugsy554, Thank you for taking the time to share your experience at our property. We look forward to your return visit. Be well, Bob Megazzini General Manager

Reviewed 14 March 2017

I have to go to Cleveland from time to time for my Company. They always have us stay at the Westin. It is a beautiful Hotel that is right in the middle of everything. The rooms are very clean and the staff is very friendly and helpful. The meeting rooms are set up so nice. There is the Rock n...

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Helpful?
1Thank Raymona P
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Raymona P, Great to read that you enjoy your stay with us! We enjoy being your host and look forward to many more visits. Be well, Bob Megazzini General Manager

San Jose, California
Reviewed 14 March 2017

The hotel is on the older side but the lobby and the rooms are nicely renovated. Most of the Westin’s space is taken up by their ballrooms. If you are in town for an event at the convention center the walk is a few blocks away but it would be a better choice to stay at the Hilton which is...

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1Thank Ethan C
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Ethan C, Thank you for taking the time to share your experience. Be well, Bob Megazzini General Manager

Reviewed 13 March 2017

First time in Cleveland and stayed at this Westin which has great facilities. Everything from the lobby to the rooms were all very modern, nice and comfortable. I had a great lake view on a top floor and was able to use both the SPG breakfast room as well as the restaurant downstairs. The restaurant has a great vibe and...

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Helpful?
Thank Pedro A
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Pedro A, I appreciate you taking the time to share your stay with us! I'm glad you had a good time and enjoyed your first visit to Cleveland. We look forward to many happy return visits. Be well, Bob Megazzini General Manager

Painesville, Ohio
Reviewed 13 March 2017

My wife and I went to this hotel for a big party nearby. So, the rooms were all booked and there was a line to get in. Even with the line, it only took a few minutes to get in and get to our room. They were well prepared and had plenty of staff. The rooms were very nice and...

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Helpful?
Thank cljgerry
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear cljgerry, It was great to have you stay with us and I'm glad you and your wife enjoyed your stay. Be well, Bob Megazzini General Manger

Reviewed 10 March 2017

My Fiancé and I went to The Westin Cleveland Downtown for our first meeting to go over the wedding reception process. We met Kyla Gala, an amazing person, as our coordinator. Kyla was thorough, detailed oriented, well prepared, knowledgeable, and very accommodating to our family situation and needs. She is by far the BEST wedding reception coordinator in CLEVELAND! KYLA...

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Helpful?
Thank Danny G
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Danny G, WOW! Thats awesome. We are excited to host this wonderful event and be a part of your special day. Wishing you all the best. Be well, Bob Megazzini General Manager

Fort Worth, Texas
Reviewed 6 March 2017

I was disappointed in my stay and expect more when staying at a Westin. Following is a list of what was unsatisfactory: 1. only 1 each of regular and decaf coffee - asked a maid on my first morning for extra and she said they can't do that - see front desk. Went to front desk and none were placed...

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Helpful?
Thank Markakraft1
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Markakraft1, Thank you for sharing your experience. I do apologize that your stay was not as you had hoped. Your comments have been shared with all of our departmental leaders and I can assure you the next time you stay with us you will have more positive results. I look forward to you staying with us again. Be well,...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: $179 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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10 months ago
Chicago, Illinois
Alliance, Ohio
1 month ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 9th floor certainly was quiet.”
Schoffpa, 20 Apr 2017 | Read review
“Corner room with a view!”
johnsC1927DK, 16 Apr 2017 | Read review
“Higher up is best for views- we faced north towards lake and it was quiet too with good views.”
BeachGirl711, 10 Apr 2017 | Read review
“We had a nice view of the lake on floor 21.”
thumbsdownletdown, 4 Apr 2017 | Read review
“The wifi is free but not very reliable.”
401travisc, 26 Mar 2017 | Read review
5 of 5