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The Westin Cleveland Downtown

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866 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Cleveland, Ohio
Reviewed 2 days ago NEW

I live on the Eastside of Cleveland, but was treating by 2 daughters to a weekend downtown. Our (hypoallergenic, well-trained/behaved) dog joined us as well. There was no charge for this. Every employee I encountered was so nice. Even one of the male greeters out front offered to hang on to the dog on his leash while I gathered some...

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Helpful?
Thank partypatty3662
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear partypatty3662, What a thoughtful gift from your daughters. We always appreciate when guests bring their furry family members to stay, especailly when we can interact with them as well! Great to read what a wonderful time you had and that all of our staff took such great care of you and your dog. We look forward to your return...

Medina, Ohio
Reviewed 2 days ago NEWvia mobile

Staff were friendly upon Check in, which was a fast efficient process. The only hotel I have seen provide free bottled water. Rooms were decent sized, modern, comfy bed and pillows, clean and comfortable. Had a good view. Bathroom was clean and large. No fan though which is disappointing from a steamy shower or noise to drown out your partners...

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Helpful?
Thank Dragracer1977
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Dragracer1977, I'm glad that you enjoyed your stay with us and hope that you come to stay again. Be well, Bob Megazzini General Manager

ELMHURST
Reviewed 2 days ago NEW

From the time I checked in with the extremely helpful and kind Shaquille until I checked out four days later everyone I encountered was fantastic. The facilities were clean, comfortable, and modern and Urban Farmgirl is a wonderful restaurant. Also want to give a big shout out to the City and people of Cleveland. A very welcoming community.

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Helpful?
Thank Lee S
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Lee S, Thank you for your kind words. We look forward to your return visit. Be well, Bob Megazzini General Manager

St. Louis, MO
Reviewed 5 days ago NEW

My partner and I stayed at The Westin Downtown Cleveland over this past weekend while we were in town for the ‘A Christmas Story’ run. •We usually stay at Westins when we travel because we know we can expect style, comfort and great service. This Westin was no exception. Well I take that back, the service here was better than...

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Helpful?
Thank JTF_1977
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear JTF_1977, Thank you deeply for all of the great comments regarding our property and our staff. We do appreciate all that Tom does for our guests and we apprecaite you recognizing that as well. We look forward to you staying with us again. Be well, Bob Megazzini General Manager

Baltimore, Maryland
Reviewed 1 week ago

My husband and I had our wedding reception at The Westin Cleveland Downtown a few weeks ago and it was phenomenal! The hotel is beautiful and the staff is amazing (from valet to check-in)! All our of guests stayed in the hotel and everyone had wonderful things to say about the rooms- modern, clean, and the beds are EXTREMELY comfortable....

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Helpful?
Thank amyemanzo
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear amyemanzo, Congratulations on your marriage - we were so proud to be your host for such a wonderful occasion. We wish you and your husband many years of love and happinness. Looking forward to your return! Be well, Bob Megazzini General Manager

Reviewed 1 week ago via mobile

Really enjoyed my stay at the Westin. My view was simply the best!!! Great location, city and lake views, customer service is outstanding, onsite Starbucks and a great restaurant as well. I hope they work on making their rooms a little more modern but with all the great things going on, who is really paying attention!

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Helpful?
Thank Yamiuris G
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Yamiuris G, Great to read that you really enjoyed your stay with us, I appreciate all your feedback and look forward to being your host again! Be well, Bob Megazzini General Manager

White Plains
Reviewed 1 week ago

This was a last minute business trip, booked in the morning and checking in 5 hours later - so, I was a little stressed. That ended immediately when I walked in the front door. The staff was absolutely fantastic. Michael, at the door, helped me avoid the one guy on the street asking people for money. He truly took care...

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Helpful?
Thank Caryn P
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Caryn P, I appreciate you taking the time to share your experience, it was wonderful to read that you had such a fantastic stay and had such great care given to you. It is important to us as well that you feel secure while traveling, I'm glad that was reflected while here. Be well, Bob Megazzini General Manager

Maui
Reviewed 1 week ago

My husband and I are in Cleveland for 2 Weeks for medical at the Cleveland Clinic. The Westin Downtown was a true blessing for this visit. We were happy that we stayed Downtown away from the Hospital environment. When he was in the hospital, it was about a 10 minute ride to spend time with him. All the staff to...

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Helpful?
Thank Tricia M
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Tricia M, Calling your stay with us "home" is a great compliment to us, thank you! I'm so glad that we were able to make the time with us more convenient and pleasurable. Wishing you and your husband the best and we look forward to your return "home"! Be well, Bob Megazzini General Manager

Diamond Bar, California
Reviewed 1 week ago

Convenient downtown location walking distance to local shopping and restaurants. Room was modern and clean with a nice view. Check-in desk is a little small but doesn't matter because they don't get very busy. Onsite Urban Farmer is a favorite breakfast spot!

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Helpful?
Thank Sam L
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Sam L, I appreciate you taking the time to share your experience. We look forward to you coming to stay again. Be well, Bob Megazzini General Manager

Staten Island, New York, USA
Reviewed 1 week ago via mobile

Excellent location and as usual from Westin hotels great customer service. Although the rooms are not the most modern everything needed is provided. We had access the the lounge on 22nd floor which was a nice plus. Amy was a great host at the lounge and truly cared about our comfort. It is employees like Amy that keep me coming...

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Helpful?
Thank JOHN M
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear JOHN M, Thanks so much for sharing your experience with us! It was great to read that you and your brother had such a good time on your football weekend. We hope to see you again soon! Be well, Bob Megazzini General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 Saint Clair Ave NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: $197 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
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6 months ago
Chicago, Illinois
Grayson, Kentucky
7 months ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The price was a fair mid-range price, with luxury accommodations!”
 of 5 bubbles partypatty3662, 7 Dec 2016 | Read review
“We were happy with our City View room. The lights are beautiful. There are lake views available.”
 of 5 bubbles 508triciam, 30 Nov 2016 | Read review
“rooms facing the lake have a great view”
 of 5 bubbles GMIbillhphillips, 10 Nov 2016 | Read review
“Downtown & Lake view rooms are very nice.”
 of 5 bubbles jennifersX1519IE, 1 Nov 2016 | Read review
“great location and great service”
 of 5 bubbles kceener, 30 Oct 2016 | Read review
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