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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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680 Reviews from our TripAdvisor Community

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Showing 673: English reviews
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Raleigh, North Carolina
Reviewed 2 days ago NEW

This guy is awesome and a service first guy! I love how he treated me and my family! I would stay there just because of him. He was attentive and filled all my needs. This brother is the future of the hospitality industry!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank tyrelll763
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear tyrelll763, Thank you so much for sharing your positive experience and we are so pleased to hear you had a memorable stay with us. I am thrilled that you were able to experience our personalized legendary service that we are are very proud of and I will make sure to share your kind words with Demetrius. We are looking...

Melbourne, Florida
Reviewed 1 week ago

I come to Ritz Cleveland every month. The hotel and crew never changes. The basics of a great hotel. Everyone remembers your name. And is naturally friendly and happy to see you again! Little more pricey than other hotels downtown. But I think you get twice the overall value when you loon back on overall stay experience Best value. 'Professional...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Brett S
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Brett S, Thank you so much for sharing your positive experience with us and we are so pleased to hear you had another memorable stay at The Ritz-Carlton, Cleveland. We are thrilled that you had the pleasure of experiencing our Professional Pursuits Package and that you enjoyed the special offers included. Our Ladies and Gentlemen are very proud of...

Longview, United States
Reviewed 1 week ago

Wife and I wanted to stay someone nice our last night in the OH / PA area. This was a very nice hotel. It's currently being remodeled, otherwise I probably would have said it was a great hotel. The bed was very comfortable and the black-out blinds were so dark we slept much later than we had planned! That's a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank William P
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear William P, We sincerely appreciate your kind review, thank you so much for selecting us to be a part of your last night in Cleveland! We are glad to hear that you enjoyed our comfortable beds during your stay and we look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Sincerely, Yael

London, United Kingdom
Reviewed 2 weeks ago

A beautiful building replete with history and charm. However, Ritz Carlton Cleveland looks tired at the edges, and can be so much better! Lobby staff were so indifferent it's just put me off this hotel!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank ACUBIEN G
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear ACUBIEN G, Thank you for the review of our hotel, which is currently undergoing a transformation that will be completed soon. I am happy we could accommodate you during your visit to Cleveland, and I apologize for the inconvenience you experienced. Please know that this is not the standard of service we expect from our team. I will be...

Columbus, Ohio
Reviewed 3 weeks ago

This hotel is meticulously Clean and service is excellent. They were doing work on the hotel but gave a free drink for the inconvenience. Ambiance is very nice. The food they serve for business meetings is quite good.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank N9763FZjaimem
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear N9763FZjaimem, Thank you so much for sharing your positive experience with us and we are pleased to hear you had a memorable stay at The Ritz-Carlton, Cleveland. We are glad that you enjoyed our delicious and unique culinary offerings during your business meeting. Our Ladies and Gentlemen are very proud of the cleanliness and personalized service for which we...

Delaware, United States
Reviewed 3 weeks ago

The hotel is under construction but the management and staff make every attempt to hide you from the mess. The location is great walk to anything- ate at Johnny's great Italian give it a 5 Veal shank great. The rooms are very clean and noise free- the drinks are nice in the bar. Easy on and off of freeway

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Carmela H
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Carmela H, We sincerely appreciate your kind review! We are glad to hear that you enjoyed our beautiful luxury guest rooms, convenient downtown location and refreshing beverage offerings. We are glad that you experienced a memorable stay with us at The Ritz-Carlton, Cleveland and look forward to welcoming you back soon so you may enjoy the luxurious transformation. Sincerely,...

Washington DC, District of Columbia
Reviewed 3 weeks ago

I've given this property a great review before and am a frequent Ritz guest, but it was quite irritated with my recent stay. I understand that hotels have to renovate and am willing to forego some conveniences, but this was really beyond the pale. And the rate was actually higher, not lower, than usual. For the time being, the hotel...

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Helpful?
Thank 136ross
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 136ross, We are sorry to hear that you had a poor experience during your stay with us. I am pleased to share that we are implementing many upgrades to the property, with the transformation due to be complete within a few months. In the meantime, we certainly take your comments to heart and sincerely apologize that we did not...

Tenafly, United States
Reviewed 3 weeks ago

I stay at this hotel several times a year. Comfortable rooms, excellent food and exceptional customer service in every area of the hotel - front desk, concierge, Muse restaurant, room service, etc. If you are staying in downtown Cleveland, this is the best place to stay!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank janetk92
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear janetk92, Thank you so much for sharing your positive experience with us and we are so pleased to hear you had another memorable stay at The Ritz-Carlton, Cleveland. We are glad to her that you enjoy our comfortable luxury guest rooms, delicious culinary offerings and our legendary personalized Ritz-Carlton service. We are looking forward to welcoming you back to...

Vienna, West Virginia
Reviewed 4 weeks ago

Great hotel under renovation but still good service, food, and luxury. We went for a Cavs game and it was our anniversary. Resturant was great. Room service was great. Tunnel to and proximity to the Arena was great. We were greeted with courtesy, the bellman remembered us. Even though the hotel was under renovation, it still maintained a high quality...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank William S
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear William S, Thank you for sharing your kind review and thank you for staying with us! We are thrilled to hear that you enjoyed The Ritz-Carlton, Cleveland's convenient downtown location, legendary service and delicious culinary offerings. It is our mission to provide personalized and memorable experiences for our guests while maintaining the highest standards of cleanliness and providing premium...

North Charleston, South Carolina
Reviewed 4 weeks ago

The Cleveland Ritz Carlton exceeded my expectorations...they were going through a renovation process and even with that, they did everything to make my family feel like a king/queen! The hotel is so clean, and all the staff is very friendly...Loved it!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank manne58
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear manne58, We sincerely appreciate your kind review and want to thank you for staying with us! We are glad to hear that you had a memorable stay and that we exceeded your expectations with our legendary Ritz-Carlton service. We strive to maintain the highest standards of cleanliness and pride ourselves on providing genuine care and comfort for all of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Region: United States > Ohio > Cleveland
Price Range: $481 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
19 questions
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Floor if rooms are available.”
 of 5 bubbles 405lorriec, 8 Jan 2017 | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
 of 5 bubbles warreng999, 16 Dec 2016 | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, 9 Sep 2016 | Read review
5 of 5