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The Ritz-Carlton, Cleveland

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640 Reviews from our TripAdvisor Community

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Showing 633: English reviews
Downers Grove, United States
Reviewed 1 week ago

Excellent hospitality from the time you arrive at the door! The staff at the Ritz goes WAY above and beyond any other hotel brand. Being attached to the mall, Q Center, walking distance to restaurants and makes for a fun and relaxing trip.

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Thank Alex J
West Bloomfield, United States
Reviewed 1 week ago

The hotel and staff were exceptionally welcoming. The service on the Club Level could not be beat. This is how all hotels should be run! The location is accessible to great restaurants, bars, museums, and The Flats. No need to drive, just park your car and walk.

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Thank 995howardr
Ohio
Reviewed 1 week ago

I can not say enough about the staff at this beautiful hotel. The food was outstanding, the rooms were beautiful, and we were treated like a king and queen. We only stayed one night, but it was heaven!

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Thank SilverLakeOh
South Euclid, United States
Reviewed 2 weeks ago

RitzCarlton Team, I wanted to take a moment and express my gratitude for your exceptional service as my bride and I celebrated our 5th wedding anniversary. From our initial contact with Pedro, your Valet, to our interaction with the very kind and professional lady who checked us in (I think her name was Chloe?) to the room service delivery lady...

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Thank davidaW4891GV
England
Reviewed 3 weeks ago

This is the second time that I have stayed at the Ritz-Carlton Cleveland. The hotel was completely booked for this stay, and it may have led to my slight disappointment. The walls were a bit thinner than I would have liked-I could her the person in the next room coughing all night and day. The room was not its usual...

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Helpful?
Thank AmericanBroadAbroad
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear AmericanBroadAbroad, Thank you so much for sharing your experience with us. We are very sorry to hear that your stay with us recently did not meet your expectations and our previous standards. Please know that our Ladies and Gentlemen make guest service their top priority and they strive, every day, to provide that quality customer service -- even as...

PSPman222
Reviewed 4 weeks ago via mobile

Highly recommend club access for free food and drinks almost all day. Connected to casino. I think there are closer hotels to the casino entrance but this is all indoors through a small indoor mall. I would not stay anywhere else in Cleveland. Some construction around the hotel but no issues. Great large rooms with nice mini bar. Thanks ritz!

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Thank PSPman222
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear PSPman222, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Warm Regards, Yael

Euclid, United States
Reviewed 4 weeks ago

Often times we never explore the very place we live in. This past birthday weekend I stayed at the Ritz Carlton in Cleveland, Oh and they made my birthday a truly special occasion. It started with the valet parking and having my door opened and continued through check-in/check out . I was constantly greeted by name with a friendly smile....

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Thank rosealetaj
Delray Beach, Florida
Reviewed 4 November 2016

Lack of quality and personalization. Rooms and hotels need serious upgrading. Went for pleasure and although a good location would pick a different hotel near by for our next trip. Wouldn't recommend this Ritz.

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Thank Gary E
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Gary, We are so very sorry to hear that you had a poor experience with us and I would like to take this opportunity to apologize on behalf of all our Ladies and Gentlemen at the hotel. Regrettably, we did not meet your expectations of quality and personalized service, nor did we live up to the high standards of...

Los Angeles, California
Reviewed 3 November 2016 via mobile

I recently stayed at this property for business. My wife came along on this trip because she is a huge Cavaliers fan. I could not believe my eyes when I saw guests in the restaurant in flip flops and t-shirts. Most properties demand a strict dress code. I felt like I was staying in a casino hotel. There were weird...

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Thank SanAngelos
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear SanAngelos, Thank you for bringing your recent experience to my attention. I appreciate your loyalty to our brand and was disappointed to learn that we did not meet your expectations. I have met with our leadership team to review your concerns to ensure that attire guidelines are adhered to, that we are staffed properly and to ensure that we...

Rocky River, Ohio
Reviewed 2 November 2016

The service was stellar, The room was excellent, towels were soft and absorbent. The Hotel is close to everything downtown and we loved that it was attached to the Casino. I loved every thing about my stay at the Ritz and would highly recommend this hotel.

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Thank realtorgirl2015
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear realtorgirl2015, Thank you so much for your kind words, we are glad to hear that our Ladies and Gentlemen were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm Regards, Yael

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Region: United States > Ohio > Cleveland
Price Range: $464 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
16 questions
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Trenton, Michigan
Ransomville
10 months ago

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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, 9 Sep 2016 | Read review
“We also asked for early check-in and late check-out and were accommodated.”
 of 5 bubbles JamesMaxx, 20 Aug 2016 | Read review
“We have a room with a river view.”
 of 5 bubbles maepetrson, 23 Jul 2016 | Read review
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