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Cleveland Airport Hotel

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Cleveland Airport Hotel
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208 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Genoa, Illinois
Reviewed 16 March 2015

I stayed at the Cleveland Airport Holiday Inn on the way home from Virginia. Booked stay solely based on price, and it is a good thing it was the absolute cheapest in the area or it would have received 1 star. I have platinum status and called day of booking/stay (booked early in am) to notify of a late arrival...

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Helpful?
1Thank Matthew T
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear Matthew T, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. I am pleased to note that you liked the location of the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It...

Reviewed 15 March 2015 via mobile

A group if friends and myself stay at this hotel a couple of times every year for our annual roadtrip to Rays MTB. The hotel staff is always professional and accommodating. On this particular visit someone broke into our vehicle and stole our bikes and bags. The staff called the police, made an incident report and sincerely felt sorry for...

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Helpful?
1Thank Johnbeutner
Cleveland, Ohio
Reviewed 8 March 2015

We are Clevelanders so we know better but I worry about out-of-towners who think this is the best we have to offer. We stayed here the night before our very early flight and if it wasn't so late we would have looked elsewhere. Just the lobby alone was depressing with 2 ripped and worn chairs right at the entrance. The...

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Helpful?
Thank TessDeVille998
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear TessDeVille998, Thank you for taking the time to provide feedback on your recent stay. We are pleased that you found our staff pleasant and helpful. However, we sincerely apologize that you found our rooms worn out of date and cleanliness was below your expectation. Please accept our sincerest apologies for any inconvenience these aspects have caused. I have taken...

Hershey, Pennsylvania, United States
Reviewed 3 March 2015 via mobile

Spending on average 200 nights a year at hotels, I can certainly say I've seen the worst. Then I made the mistake of coming here. The outside pictures look pretty and all, but come on. This place is horrible. First I arrived to find this hotel behind a car wash behind a restaurant. The car wash and restaurant were all...

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Helpful?
Thank MNagy
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear MNagy, Thank you for taking the time to review our property. It is nice to read about your positive comment on our staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. However, It seems that we were not able...

Reviewed 3 March 2015 via mobile

Passed the hotel trying to pull into the parking lot, sidewalks weren't shoveled, side door wasnt locked so anyone could get in, the whole floor we were on smelled like weed which was not ok especially since we have a 3 year old who does not need to be around that, rooms were DISGUSTING. Stains on EVERYTHING. Tiniest pillows I've...

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Helpful?
Thank asimeone569
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear asimeone569, Thank you for your feedback and for choosing our hotel. We are sincerely sorry to read about your negative experience during your stay. Rest assured that your comments will be looked into and take actions accordingly. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in...

Apex, North Carolina
Reviewed 1 March 2015

I knew I was in trouble when the room key they issued at check in failed to unlock the door and upon notifying them via cell phone, they asked me to return to the lobby to obtain a new key. I asked them instead to bring a key that worked back to me and a young woman kindly obliged (why...

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Thank Leon R
Ohio
Reviewed 17 February 2015

After a coming to Cleveland was such a hassle, me being 20 and my girl friend being 21, we had a hard time finding a place where I could pay for a room (since it was Valentines Day and it was my treat to her) and we could book it under her name. Since almost all hotels require a minimum...

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Helpful?
Thank Jackslackofsurprise
South Lyon, Michigan
Reviewed 1 February 2015

As others have said, the location is not the greatest. It's a little hard to spot so keep your eyes open, even with GPS. Drive at entrance is narrow and so pulling up to register and unload can be tricky. The room was in good shape and clean. The restaurant was clean, food good, service fair. Front desk folks were...

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Helpful?
Thank gblack7205
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear gblack7205, Thank you for taking the time to post a review of our property. We are so glad you liked the room accommodations you received and the friendliness of our staff. We would like to apologize for the shortfalls you have experienced. Your feedback is very important to us as this continually helps us improve the facilities and guest...

Murfreesboro, Tennessee
Reviewed 11 January 2015

This hotel is not in a nice area of town. When GPS said that I had arrived, I could see the Holiday Inn sign, but when I looked at the building, the restaurant in front was more visible. So I thought I was in the wrong place, but the hotel is in the back of the restaurant. The person who...

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Helpful?
2Thank Vetskidog
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear Vetskidog, Thank you for taking the time to leave us feedback about your stay. I am glad that you have recognized the service of our reception staff. However, I regret the issues you encountered with the room you were provided and if you found our location to be quite inaccessible. Your comments are instrumental for us to achieve complete...

York Haven
Reviewed 8 January 2015 via mobile

If you want a blast from the past then book this out dated hotel Close to airport but in a bad area of town This hotel does not meet Ada standards so be forewarned Old hotel and sub standard rooms which do not represent holiday inn brand very well

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Helpful?
1Thank cruizn302
IHGCare, Guest Relations Manager at Cleveland Airport Hotel, responded to this review

Dear cruizn302, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Cleveland Airport Hotel with newly renovated all of it's 147 sleeping rooms! We are excited that the hotel will soon to be the Four Points by Sheraton Cleveland Airport, coming fall 2016. Please note during this transition the hotel is renovating all public areas. The amenities that are currently unavailable include the Restaurant, Pool & Fitness Center. Upon arrival our front desk staff is happy to provide alternative options. We look forward to having you as one of our firsts guests! ... more   less 

Additional Information about Cleveland Airport Hotel

Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Holiday Inn)
Region: United States > Ohio > Cleveland
Price Range: $99 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cleveland Airport Hotel 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Cleveland Airport Hotel Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Airport Hotel staff and other travellers.
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Questions? Get answers from Cleveland Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor was conmpleted”
 of 5 bubbles Victor1Travelin1, 28 Sep 2016 | Read review
“Choose a different hotel”
 of 5 bubbles 455CraigY, 18 Aug 2016 | Read review
“rooms on top floors definitely better”
 of 5 bubbles BLRvisit, 18 Aug 2015 | Read review
“Don't go here.”
 of 5 bubbles 155meganr, 30 Jul 2015 | Read review
“Main parking lot is at the back of the hotel, away from the main lobby and entrance.”
 of 5 bubbles TimothyA569, 10 Jul 2015 | Read review
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