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Four Points by Sheraton Cleveland Airport

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Four Points by Sheraton Cleveland Airport
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218 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Reviewed 6 January 2016

We've stayed here a few times because of the park n fly convenience. The rooms are a little tired, but it's only a nights stay. A little expensive, but our car is pretty safe there & shuttle is more convenient than having your vehicle in the airport lot. Not good views from rooms, which would be nice. Overall, it's only...

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Helpful?
Thank Heidi Z
IHGService, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Heidi Z, Thank you for submitting your review of our hotel. I am pleased to note that you liked the shuttle service and secure parking area. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It is regrettable that you found the rooms a little tired....

Mumbai (Bombay), India
Reviewed 27 November 2015

The hotel is centrally located and is an excellent place to rewind. The rooms are spacious and cozy and the reception is very courteous. The breakfast was not having that much variety but enough to satisfy the morning hunger.

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Thank tsk0101
New Palestine, Indiana
Reviewed 15 November 2015 via mobile

Ok staff, room was dirty and in poor condition. Older hotel that needs to be remodeled or gutted. Restaurant was disappointing & expensive but service was great. Phone was beaten up, ceiling was peeling, floor had paint splatter, tub was mildewed, light switch was too disgusting to touch, exhaust grille in bathroom was nasty.

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4Thank IndyTravelerX
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear IndyTravelerX, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry our hotel fell below your expectations because of the poor room cleanliness and quality of food at the restaurant. Please accept my...

Gurugram (Gurgaon), India
Reviewed 5 November 2015 via mobile

Extremely dated property, stained carpets, stained ceiling, 1960's air conditioner - too loud. Only good things - clean linen & free large parking. Since we were there only during the night, it didn't matter. Otherwise not a place for a break/holiday/leisure stay.

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Helpful?
Thank NitinAJ
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear NitinAJ, Thank you for taking the time to write a review of our hotel. Allow me apologize for any inconvenience you may have experienced during your past stay, particularly with our air conditioning system. I would love the opportunity to regain your faith in us so I have sent you a private message to obtain additional information. I look...

New Albany, Indiana
Reviewed 30 October 2015 via mobile

Hotel was in the middle of nothing. Air conditioner did not work and the man at the front desk was rude. I asked for a late check out and the hotel maid kept knocking on the door and it was 8:00 am. Really! Check out is not even until 11:00 and I asked for 12:00 due to checking in at...

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1Thank carie_lynn1
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear carie_lynn1, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for the inconvenience caused by our air-conditioning system and for...

Montreal
Reviewed 23 October 2015

My wife and I stayed here for one week so I could attend an event held at the hotel. First, the positives: the front desk staff were pleasant and prompt. We forgot our toothpaste and they were able to supply us with some. The wifi worked well most of the time. The hotel’s carpets were cleaned by a service during...

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Thank mtrodgers99
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear mtrodgers99, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate our front desk staff and our carpets. However, I was concerned to see that you were not impressed with some of our staff and the overall condition of our bathroom among the others. I...

Riverton, Utah
Reviewed 16 October 2015 via mobile

This property is not up to the normally high Holiday Inn qualities that I have seen before. Everything looks tired. My room in particular has a few issues. The toilet wouldn't flush because the chain from the handle was broken. I reported it as I checked out so let hope they fix it prior to the next guest. The carpet...

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Thank Cassel12
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Cassel12, Thank you for taking the time to tell us about your experience at our hotel. Our hotel is committed to providing our guests with the highest quality services and facilities and I am sorry for the disappointments that you had with the condition of your room and cleanliness. I am sorry our property was not as nice as...

Asheville, North Carolina
Reviewed 13 September 2015

On a business trip we were booked into this HI location. Really wanted to find another hotel but other local hotels in better locations were already booked. Returned from dinner to find our keycard wasn't working. After checking with the desk we were informed they had given our room to someone else by mistake and had to re-key our card....

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Thank Are we there Y
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Are we there Y, Thank you for taking the time to review our property. I am pleased to note that you liked the friendly hotel staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were...

Erie, Pennsylvania
Reviewed 13 September 2015

Not the best hotel I've stayed at in Cleveland with a Park & Fly option, but I've stayed in worse. The hotel itself was clean & the beds comfortable. The employee at the hotel bar, although very busy at the time we went, was friendly. Front desk clerk was unaware I had booked a park & fly package through an...

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1Thank Irys74
Chicago,IL
Reviewed 12 September 2015

Seriously I joke about it's safe to get a night at a Holiday Inn once we know what is there, not sure about this location, rooms, not quite clean (carpet had never seen a vacum cleaner ), toiletries? go fish... and area not the area you want to walk around, no restaurant neither at the hotel, nor near by. also...

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Helpful?
Thank Ciganinha
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Ciganinha, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations with regard to the room cleanliness, bathroom toiletries and facilities. Please accept our sincere apologies for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Cleveland Airport is conveniently located off Interstate Highway 71, with quick access to I-90 and I-480. The excitement of downtown Cleveland is only 8 miles from our hotel. Our free 24-hour shuttle service makes it easy to get to and from Cleveland Hopkins International Airport (CLE), which is 3 miles away. Adjacent to the airport is the expansive International Exposition Center, which accommodates a range of events throughout the year.All under One Roof. We have everything you want and need, from a friendly staff to free wireless High Speed Internet Access throughout the hotel. Make time for exercise in our state-of-the-art fitness center, or swim in the heated indoor pool. Join us at The Hub for some of the areas best barbecue, other regional fare, and our Best Brews™. If youre in a hurry, grab a snack in The Pantry. Totaling more than 7,000 square feet, our versatile function space can host up to 300 attendees for your next business or social gathering, and a business center provides support services.Home away from Home. Our 147 guest rooms have been recently renovated to ensure great stays. Work via free High Speed Internet Access at a large desk with an ergonomic chair; breaks are fueled by in-room coffee, tea, and free bottled water from a mini-fridge. Relax in front of a 52-inch flat screen TV with premium cable channels as your devices charge at a convenient docking station. Close the blackout blinds and enjoy a great nights sleep in a Four Points signature bed, then wake up with a shower in the well-lit bathroom. ... more   less 

Additional Information about Four Points by Sheraton Cleveland Airport

Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Cleveland Airport Hotel)
Region: United States > Ohio > Cleveland
Price Range: $112 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Cleveland Airport 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Four Points By Sheraton Cleveland Airport Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Cleveland Airport staff and other travellers.
2 questions
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Elberton, Georgia
24 days ago

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Questions? Get answers from Four Points by Sheraton Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5