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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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937 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 921: English reviews
Arkansas
Reviewed 21 January 2017

The service here is top notch. Everyone from the bell men, front desk, housekeeping, to the guy cleaning the gym. This staff has been trained correctly and knows their stuff. My room was clean, no dust, which a rare occurrence in a hotel these days. I had a King corner room with a great view of downtown. Only compliant, the...

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Helpful?
Thank Kelly P
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Kelly P, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. Your comments are the satisfaction we desire. I'll have someone check out that treadmill as well. We look forward to seeing you again very soon! Continue to Travel Brilliantly!!!...

Reviewed 20 January 2017

I was in town for a convention - this was the hotel I was booked in. I was greeted immediately upon my arrival - the staff is awesome - they are friendly and all speak. As a rewards member I always enjoy Marriott. I was given a rom on the 23rd floor - the view was incredible - looking at...

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Helpful?
Thank Michael V
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Michael V, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. I'll certainly share your kind words with Mary. I'm happy you were able to have a great experience with our hotel. We look forward to seeing you again very...

Erie, Pennsylvania
Reviewed 15 January 2017 via mobile

First time in Cleveland and I was impressed. The lobby was very well designed and the decorations were spectacular! I love the guitar! The front desk was nice and sincere and greeted me kindly. I had a lake view king room that was clean and comfy you can see the Rock and Roll Hall of Fame, the science center and...

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1Thank RyTurn92
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello RyTurn92, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. I'll be sure to share your words with my team. We look forward to seeing you again very soon! Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott...

Celebration, Florida
Reviewed 15 January 2017 via mobile

Was able to stay at the Cleveland Marriott Downtown at Key Center for Business and was pleasantly surprised. Very elegant feel and love the nicely appointed rooms and amenities! Great Bar! David's, their restaurant is nice! The breakfast buffet is reasonable and has good selection. Very friendly staff!! The location is great as it is within walking distance of several...

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Helpful?
Thank GodricHollow
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello GodricHollow, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. Being conveniently located to many features is certainly an advantage we love. We look forward to having the opportunity to host you again very soon! Continue to Travel Brilliantly!!! Sincerely,...

New York
Reviewed 13 January 2017

first off, maybe its because i usually dont spend this much on hotels,but we had a family wedding and wanted to all be together so the next day we could meet and all open xmas gifts together and it made it easy being all together. They offer valet parking if you want to spend $30 which wasnt happening, but there...

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Helpful?
Thank sanitationgirl2000
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello sanitationgirl2000, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. We look forward to seeing you again very soon! Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown at Key Center jamie.hill@marriott.com

Evansville, Indiana
Reviewed 30 December 2016

This hotel was located in a perfect spot for walking around downtown and going to see the Dallas Cowboys at the Football Stadium!! I would highly recommend this hotel to anyone who wants to park their car in the underground parking garage and just stroll thru the beautiful town!

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Helpful?
Thank kelrain2015
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello kelrain2015, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. I hope you enjoyed the football game. I will be sure to share your kind feedback with my team and hope to see you in the near future. Sincerely,...

Toronto, Canada
Reviewed 28 December 2016 via mobile

Excellent service from valet parking through reception and just about any service in the hotel. Rooms are standard Marriott , wifi works great Gym is well equipped. There is a pool but it's pretty small While the property seems to be relatively old it's very well maintained. The hotel is located in walking distance from lots of bars, restaurants and...

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Helpful?
Thank Traveler2009
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Traveler2009, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. It's certainly one of the most walkable cities I've ever experienced. Our team works hard to provide a remarkable stay day in and day out. I will be sure...

San Diego, California
Reviewed 28 December 2016 via mobile

I flew into Cleveland for the San Diego Chargers vs Cleveland Browns Christmas Eve Game. From the time I pulled up, their hospitality was superb. The rooms were clean and very comfortable. The location was within walking distance to all of the popular sites. Great Hotel.

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Thank MrAroundTheWorld
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello MrAroundTheWorld, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. I hope you enjoyed the game no matter who you were routing for. I'll be sure to share your kind feedback with my team and hope to see you...

Waterloo, Canada
Reviewed 28 December 2016 via mobile

Location is a primary reason to stay. Within walking distance of Brown's stadium and the Rock and Roll Hall of Fame. The hotel itself is clean and on par with Marriott standards. The morning buffet breakfast is excellent however, gets quite busy on game days.

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Helpful?
Thank NormLWat
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello NormLWat, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. Our team works hard to provide a remarkable stay day in and day out. I will be sure to share your kind feedback with my team and hope to...

Reviewed 22 December 2016

Really nice, clean hotel with friendly staff. Great location--walking distance to Rock n' Roll Hall of Fame, Great Lakes Aquarium, and some great bars and restaurants. Will definitely stay here again!

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Helpful?
Thank Andie G
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Andie G. Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations and glad you were able to take advantage of the great amenities the city of Cleveland has to offer. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: $225 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor, corner room, with lake view, such as 1920.”
 of 5 bubbles Maria84, 6 Mar 2017 | Read review
“Higher floors better sleep and the views do not disappoint!”
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a corner room, if available.”
 of 5 bubbles nsalandre, 9 Feb 2017 | Read review
“Corner rooms have great views, if you're OK with one king bed.”
 of 5 bubbles tevansen, 24 Jan 2017 | Read review
“Corner rooms are the best alot of windows - great views - ask for a high floor.”
 of 5 bubbles 640michaelv, 19 Jan 2017 | Read review
5 of 5