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Cleveland Marriott Downtown at Key Center

1,031 reviews
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(143 reviews)
“corner room”(52 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,031)Write a Review
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524
357
92
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17
Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distancethe concierge loungeconvention centerbrowns stadiumvalet parkinghall of famelake eriepublic squarebreakfast buffetwarehouse districtself parkwould stay here againfootball stadium
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11 - 15 of 1,012 reviews
Reviewed 8 December 2017

This is a full service Marriott but it is undergoing lobby remodeling which limits the restaurant and shop offerings. The rooms are comfortable although the bathroom and sink area are a little dated. The sink is next to the front door and offers no privacy...More

Thank ahijado2
Response from ClevelandMarriottKey, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 11 December 2017

Dear ahijado2, Thank you for taking the time to share your feedback regarding a recent stay with us at the Cleveland Marriott Downtown at Key Center. While I'm happy to see that a portion of your stay was well received, I'm disappointed that we were...More

Reviewed 4 December 2017 via mobile

My wife and I stayed here for our fourth wedding anniversary. We were in town to see a show and stayed here since they offered a Rock and Roll Hall of Fame package. They are currently doing renovations on the hotel. Upon check-in we went...More

Thank Chas M
Response from Hartmut O, General Manager at Cleveland Marriott Downtown at Key CenterResponded 8 December 2017

Thank you for your kind review and congratulations to your anniversary on behalf of the entire team. We look forward to welcoming you back once our space has been reinvented very soon.

Reviewed 29 November 2017 via mobile

Despite the remodeling going on this was one of my better nights at a downtown hotel. I was upgraded on arrival which is always nice. The room was quiet even though it was right by the elevators. I enjoyed the breakfast at the concierge lounge....More

Thank VanHalenII
Response from Hartmut O, General Manager at Cleveland Marriott Downtown at Key CenterResponded 8 December 2017

We have taken many measures to ensure a very comfortable stay for our guests during the renovation. Thank you for making us your home away from home while visiting Cleveland.

Reviewed 23 November 2017

Very friendly staff; room was terrific (and clean). Good location, too. I think I would like to stay here again next time. I was attending a national Healthcare Data & Analytics Association (HDAA) conference nearby and this hotel was very accommodating to our group.

1  Thank Bluepepper54
Response from Hartmut O, General Manager at Cleveland Marriott Downtown at Key CenterResponded 8 December 2017

Great to read that you enjoyed your stay with us. The entire team works very hard to create brilliant and memorable experiences. We look forward to welcoming you back very soon.

Reviewed 16 November 2017

We had to travel back home to Cleveland for a funeral. It was a last minute reservation, but our accommodations were still excellent. When we got to our room there was a gift and a note of condolences from the hotel staff, which was, not...More

2  Thank sherilynrandolph
Response from Hartmut O, General Manager at Cleveland Marriott Downtown at Key CenterResponded 18 November 2017

We are very sorry for your loss and at the same time we are happy to know that you received some delight out of the service levels the team provided. As your host while away from home we embrace our opportunity to make a difference...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 145 - USD 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
USD 145 - USD 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Dining (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Chandra S
12 January 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
25 November 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Annie B
20 July 2017|
AnswerShow all 2 answers
Response from HockeyMom365 | Reviewed this property |
We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
0
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Room Tips
"Ask about construction"
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"Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
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"High floors are quieter. Concierge loungs is on 20th floor."
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"Get a room on a higher floor"
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