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Attached are pictures I took in my room.
The sheets were ripped and tattered.
The front desk was not friendly.
There were no curtains or drapes on my window which was dirty.
When my dinner came to $13.39 the waiter gave me change from $14.00....More
3 Thank Christie B
Response from Greg H, General Manager at Cleveland Airport MarriottResponded 26 November 2014
Thank you for taking the time to share your concerns regarding your stay at the Cleveland Airport Marriott. I would like to apologize for the negative experience that you had. Please be assured that I will follow up with the staff regarding the items you...More
The staff at this hotel is exceptional. My team came through and hosted a banquet in one of their conference halls, and the staff here blew us away. Some how they just knew when we needed something and they were right there. They were also...More
There is nothing like winter travel, especially when one connects through Chicago! The one saving grace is your destination, especially if it is the airport Marriott, Cleveland, OH property. This hotel has some of the most hospitable and welcoming associates you could imagine or ask...More
We visited the Cleveland Airport Marriott for one night, and had a nice stay. One of the things I noticed was that the employees were very accommodating & helpful. The check-in process was a bit long (waited in line 15 minutes) but they were accommodating...More
The manager and my waitress were both wonderful, but the restaurant cannot handle a busy night. I waited as long as I could for my order, I am now sitting in my room enjoying a nice can of tuna.
The treadmills in the fitness room...More
1 Thank Midnightdiner
Response from Greg H, General Manager at Cleveland Airport MarriottResponded 16 November 2014
Thank you for taking the time to share your comments regarding your recent stay at the hotel. Such feedback is very important as we are always looking for ways to improve the guest experience. I am very sorry that the restaurant was not properly staffed...More