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WoodSpring Suites Cleveland Airport is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available.
No one knows how to calculate and add to let you know what your final payment is. They double charge you and lock you out of your room for as little as 20.00 to pay! When you pay over. Manager doesn’t take calls and can’t...More
Thank Robert L
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland AirportResponded 2 weeks ago
Thank you for taking the time to post a review. We're sorry that we did not meet your expectations during your stay. We are particularly sorry to hear that you did not experience our usual excellent customer service with timely assistance. About the amenities, we...More
Staff was never available, kept asking for my room cleaned. They don't clean rooms often. Towels weren't changed. You had to so it yourself again wasn't explained. Hands down worst experience ever!!!!More
Thank Jeromy B
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland AirportResponded 24 September 2018
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an...More
This was our second time staying at this Hotel. Our room was very clean the people who work the front desk for friendly and very helpful we required an accessible room and it was very efficient. The two negatives on this trip with a very...More
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland AirportResponded 28 July 2018
Thank you for the thoughtful review. We’re so glad you found the accommodations pleasing but we’re sorry to hear about the key card issues and some disturbing noise you experienced during your stay. We apologize for the inconvenience this caused and look forward to welcoming...More
I booked here because my flight were cancelled and I needed a place to stay. I don't use Uber or Lyft and when I need to get back to the airport I was told there was only one cab company to call. I called and...More
Thank M C
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland AirportResponded 25 July 2018
Thank you for your review and feedback. We’re so glad you found the accommodations pleasing but we’re sorry to hear you were disappointed about the response from the cab company. We are glad this inconvenience did take away too much from your pleasant stay with...More
I spend more time in hotels than I do at home because of my position as national sales manager. This hotel, from the moment I walked in, stunk of disappointment and washed out dreams.
This place is clearly a welfare hell-hole. Junkies and misfits roamed...More
2 Thank WClarke84
Response from Julia R, Guest Relaions at WoodSpring Suites Cleveland AirportResponded 19 July 2018
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you...More