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Metropolitan at The 9, Autograph Collection

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Traveller (242)
Room & Suite (128)
Dining (37)
Overview
  • Excellent72%
  • Very good15%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“rooftop bar”(84 reviews)
“dog park”(12 reviews)
“adega restaurant”(10 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Rooftop Bar
4 Star accommodation
All hotel details
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Rooms
3 Sep.4 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (701)
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696 results
Traveller rating
486
111
60
24
15
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LanguageEnglish
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486
111
60
24
15
Show reviews that mention
All reviewsrooftop bardog parkadega restaurantbank vaultfrosted glasshonor bartrendy hotelmini barsitting areabachelorette partyplayhouse squarenight lifehotel in downtown clevelandprogressive fieldcavs gameroom keythe entire staff
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1 - 5 of 696 reviews
Reviewed yesterday

I had an absolutely gorgeous room in this lovely hotel. The only reason I did not give 5 stars was that the front desk staff were weirdly not friendly. or maybe I mean not friendly in a weird way. I ate in the restaurant one...More

Thank MgQuig
Reviewed 1 week ago via mobile

I had one of the worst hotel experiences here about 3 years ago, and the staff could not have performed better this time around. A bad experience can linger with a hotel shopper for many years. I felt I had waited long enough and gave...More

Thank FloridaJayBird
Response from Kenny D, General Manager at Metropolitan at The 9, Autograph CollectionResponded 1 week ago

FloridaJayBird, Wow! Great to learn we have improved over the years. We always strive to work hard to improve our guest experience and I am pleased it shows. Thank you for the outstanding review and we look forward to seeing you again. Kenny

Reviewed 2 weeks ago via mobile

We had such a positive experience with several employees in Cleveland at the Metropolitan 9. Ramia, Sol and Michael were outstanding with their help and follow through! So convenient 2 block walk to Progressive field! Excellent handicap accessible room and bathroom! Reserved floor lounge for...More

Thank Monique H
Response from Kenny D, General Manager at Metropolitan at The 9, Autograph CollectionResponded 1 week ago

Monique H, Thank you for recognizing our team for providing memorable service to you on your visit with us. I will share it with them and they will be ecstatic. Hope to see you again soon should your travels bring you back to Cleveland. Kenny

Reviewed 3 weeks ago via mobile

Great room! Free standing shower and tub in room. Toilet closed in. Comfy bed. Had tv pit/couch. Good security and need room pass to use elevator. Building was the Cleveland bank. Bar in basement has original vault doors, way cool. Roof top open bar, not...More

3  Thank baybaby
Response from Kenny D, General Manager at Metropolitan at The 9, Autograph CollectionResponded 2 weeks ago

baybay, Thank you for the extraordinary review. Sounds like you really enjoyed so much of our property. We love our ALEX Theater and I am pleased you enjoyed the Alan's. Come see us gain soon. Kenny

Reviewed 3 weeks ago

Had a suite, although there was no separation between sleeping area and sitting area. Bathroom was surrounded by glass. Not very private. Bathroom was not clean. Stayed two nights and could tell bathroom was not properly cleaned. This is a high end hotel,in a great...More

1  Thank mbc019
Response from Kenny D, General Manager at Metropolitan at The 9, Autograph CollectionResponded 2 weeks ago

mbc019, Thank you for the candid review and I am very happy to hear that you enjoyed our bars and restaurants. We look forward to hosting you again in the future. Kenny

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Meeting Rooms
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Conference Facilities
Babysitting
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 197 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Trendy Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Boutique Hotel in Cleveland
#9 Great View Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
USD 197 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Trendy Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Boutique Hotel in Cleveland
#9 Great View Hotel in Cleveland
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (242)
Room & Suite (128)
Dining (37)
Business Centre & Event Rooms (16)
Family and Play Areas (3)
Questions & Answers
Ask a question
schpatzdc
30 January 2018|
AnswerShow all 6 answers
Response from jbmWyoming | Reviewed this property |
If you look at a photo, the bathroom is open to the bedroom but there are hanging frosted sliding glass panels that you can close in front of the tub that closes off the bathroom area and gives it more privacy. Do they lock... More
1
Vote
Kristin C
20 September 2017|
AnswerShow all 5 answers
Response from Katherine M | Reviewed this property |
they are very accommodating, if not totally booked a late check out for sure is possible.
0
Votes
Mitzi301
28 June 2017|
AnswerShow all 4 answers
Response from Kenny D | Property representative |
Hi, the hotel has, from opening, been pet friendly, we have an indoor dog park!
0
Votes
Room Tips
"Upgrade to a suite on the RSRV floor. You will not regret it!"
Read review
"Corner suites are my favorite. If you get a room high enough you can see into Progressive Field."
Read review
"choose the Reserve Floor!"
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"My room was very quiet and didn't have any issues at all trying to fall asleep and I was on floor 9 right..."
Read review
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