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InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
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513 Reviews from our TripAdvisor Community

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Showing 502: English reviews
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Pittsford, New York
Reviewed 2 days ago NEW

The hotel was welcoming, clean and quiet. We always stay here when we go to the Cleveland Clinic for doctor appts. It never disappoints us, so we are comfortable coming back to this reliable hotel adjoining the hospital.

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Thank Stonefield101
Danbury, Connecticut
Reviewed 3 days ago NEW

Was Very satisfied with everything.. The beds were very comfortable and the Front desk was very Nice. Maybe could have used an extra person to help out at the busy times, when I checked out at 1pm, there was a 7 person line, for me, it was not a big problem because I left plenty of time to get to...

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Thank edwarde922
Columbus, Ohio
Reviewed 4 days ago NEW

My wife and I drove to Cleveland from Columbus, OH, on April 18 and stayed at the InterContinental Hotel Cleveland in preparation for a consult at the Cleveland Clinic on the 19th. The hotel is located right in the middle of the Cleveland Clinic campus and connected to the various departments via the Skyway bridge that was exceptionally convenient. We...

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Thank gataylor2009
Reviewed 1 week ago

I had a great one night stay. Everyone was friendly and attentive. Rooms were clean, Excellent bath. Front desk personnel were fantastic. Valets were great and very friendly. Terrance, who took our luggage to room on arrival was professional, courteous, and very informative when asked questions. My testing ran over my 2pm checkout time with my IHG membership. They were...

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Thank Ken C
Cincinnati, Ohio
Reviewed 1 week ago

My wife and I stayed at the InterContinental while visiting the Cleveland Clinic for testing. The Hotel and staff were fantastic. The room was spacious and clean. We had questions about directions to certain areas and had no problem getting them from the staff. If I had a suggestion I would ask that a sign warning of the speed bump...

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Thank rogersD5187HI
Indianapolis, Indiana
Reviewed 1 week ago

love the room/bathroom- spacious - close to elevators - but was not bothered by noise- Food ( room service and Resto Table 45) Ok but NOt stellar -- The Taiwan hot pot is a good try , but Chef had not tasted Taiwanes/Chinese food --TOO salty-

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Thank Elizabeth L
Wexford, Pennsylvania
Reviewed 2 weeks ago

Great hotel if you need to go to the Cleveland Clinic. It is quite pricey but the rooms are quite large and in good shape. Bathroom is large. My only complaint is some of the staff. The bellmen are friendly. The valet is always quick. However, the check-in at the front desk was lengthy even though I was the only...

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Thank Jagsas
Irene R, Director of Rooms at InterContinental Hotel Cleveland, responded to this review

Dear Jagsas, Thank you for your feedback regarding your stay at the InterContinental Hotel Cleveland. I am very sorry to read we failed to meet your expectations. We consistently strive to achieve high standard of service and regret that your experience was less than satisfactory. I have shared your comments to the appropriate department to ensure this does not occur...

Fort Wayne, Indiana
Reviewed 2 weeks ago

I could not one more pleased with the staff at the InterContinental at the Cleveland Clinic. Everyone was both helpful and pleasant. I would have liked for both restaurants to be open for dinner. The dinner restaurant has a bit of a strange menu.

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Thank Eleanor M
Detroit, Michigan
Reviewed 2 weeks ago

Amazing facility; great customer service and very convenient to Cleveland Clinic. Everyone from the front desk to the bell hops to the Housekeepers have a culture of customer service. The only issue tends to be the Food at times. Great service from the kitchen but the menus need work and are not consistent with current business travelers.

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Thank dciaffone
Reviewed 2 weeks ago

The staff is by far the nicest I have ever dealt with. We had booked the wrong hotel and was able to transfer the reservations to the one we really wanted. They were additional days we needed and they were great. Perfect people for the hotel.

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Thank Heidi N

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 

Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Ave, Cleveland, OH 44106-2100
Region: United States > Ohio > Cleveland
Price Range: $181 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 295
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Hotel Style:
#2 Green Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#13 Family Hotel in Cleveland
#13 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hotel Cleveland staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level rooms are floors 12, 14, and 15. The Club Lounge is located on 14, so a room on the 14th floor is the most convenient.”
gataylor2009, 20 Apr 2017 | Read review
“Away from elevators”
R2736SAkenc, 14 Apr 2017 | Read review
“Lower floors have views of roofs and such.”
martinmF7513GC, 4 Apr 2017 | Read review
“If you plug your phone or lap-top into the bedside lamp to recharge overnight you will be disappointed. The power port only works when the light is switched on.”
ChrisC543, 22 Mar 2017 | Read review
“Great hotel if proximity to Cleveland Clinic campus is necessary, plus beautiful rooms and great staff.”
directorcw, 10 Mar 2017 | Read review
5 of 5