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InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
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420 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Minneapolis, Minnesota
Reviewed 2 days ago NEWvia mobile

I was here on business working at the Cleveland Clinic for several days. I decided to give this hotel a try. Compared to other hotels of equal star level, I'd say it was pretty average. My biggest issue was the wifi, which was awful. If I'm trying to work I don't want my internet to be a slow crawl. I've...

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Helpful?
Thank Reid C
fairfax station, United States
Reviewed 1 week ago

Terrific hospital! We were there Jan. 2-6 assisting a family member undergoing surgery at the Cleveland Clinic. From the moment we drove up and handed our keys over to the valet until we departed on a very, very cold Friday morning, the staff could not have been more friendly, attentive, helpful and professional. The housekeeping staff, the restaurant staff, the...

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Helpful?
Thank Richard C
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Richard C, I'm pleased you had such an enjoyable stay at the InterContinental Suites Hotel while you were in town with family at the Cleveland Clinic. I will be sure to share with the staff what an impact their service had on your stay. We are very lucky to be on the Clinic campus, as it makes things so...

Lake Forest, Illinois
Reviewed 2 weeks ago

One must read the fine print, when a hotel takes your reservation, your a "gold member" and you prepay you should dmore than hope for a room. Why would they give our room away, When you are IHG you do what you want and hope clients com back, which I will not. The front desk lied to our family, happy...

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1Thank stalkinghorse
Cincinnati, Ohio
Reviewed 3 weeks ago

I stay at the Intercontinental Suites Hotel six to eight times a year for medical appointments at the Cleveland Clinic. The hotel is a bit pricey, but it is convenient to the Clinic on foot or via the shuttle. The rooms are always very clean with a coffee maker, microwave, mini fridge, desk, sitting area, and comfortable beds. The pillows...

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Helpful?
Thank KFCincy26
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear KFCincy26, Thank you for reviewing your stay at the InterContinental Suites Hotel. I'm pleased to hear you always have a nice stay with us, and that our staff provide you with friendly service. I'm sorry you are disappointed with the pillows. The next time you are in, please let us know. We have a few different kinds, and maybe...

Warren, Ohio
Reviewed 3 weeks ago

I have stayed here twice in the last 2 months, the first time for a week in November 2016 then for 2 days in December. The first room I had was a double bed suite. I found it to be a very large room compared to suites I have stayed in in the past at other hotels. I love that...

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Helpful?
1Thank beachmom250
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear beachmom250, I am very pleased to know that you have had enjoyable stays each time you have come to the InterContinental Suites Hotel, and that our staff provided you with such friendly service. I apologize that you had some issues with the temperature of your room, but am happy we were able to solve those while you were in...

Owosso, Michigan
Reviewed 3 weeks ago

My husband and I stayed in a suite here after I was discharged from the Cleveland Clinic after having open heart surgery. The hotel staff was very accommodating. They assisted in providing a shower seat and several other added amenities that we required for our stay while I waited for my follow-up appointments. The room service provided good quality food...

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Helpful?
Thank Melissa G
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Melissa G, Thank you for your review of the InterContinental Suites Hotel. I am happy to know you had a restful stay with us following your surgery at the Cleveland Clinic. I am pleased our staff took such good care of you. Thank you for recommending us to others. I hope you are recovering well. Sincerely, Sacha Jurva Hotel...

Reviewed 11 December 2016 via mobile

Stayed here over night. Clean spacious room. Decent location. Small gym and laundry on site. Hotel restaurant extremely over priced (even for a hotel) once they tack on 18% just for ordering take out. No vending machines for snack or drinks on property. $18 for parking. That was a surprise when we got there.

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Helpful?
Thank Julie C
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Julie C, Thank you for your review of the InterContinental Suites Hotel. While I am pleased you enjoyed your accommodations and the amenities, I apologize that you found dining and valet parking to be expensive. We do try to keep these competitively priced, and will keep your comments in mind for future budget discussions with our owners. Should you...

Troy, Michigan
Reviewed 2 December 2016 via mobile

My husband and I spent a couple weeks here while patients at the clinic. The doorman and front desk staff were friendly and helpful. The suites are clean and well appointed. Housekeeping was spotty due to lack of supervision. Turndown service was provided at odd times which can be problematic when one is ill. We were able to walk to...

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Helpful?
Thank Cheryl C
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Cheryl C, While I am pleased to know that overall, you had a good stay, I am sorry to hear you had some issues with Housekeping and in C2 Restaurant. I will be communicating your concerns to both the Executive Housekeeper and Restaurant Manager, and will see that these issues are addressed. I'm sorry that they had a negative...

Springfield, Kentucky
Reviewed 25 November 2016 via mobile

I will start off by saying, the suite was very nice and housekeeping did an amazing job, providing us with extra things because they observed we had more people staying some nights, as my family came and went. Mom is in the Cleveland Clinic and this was a perfect place for our extended stay. Jasmine at the front desk always...

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Helpful?
Thank christycarp
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear christycarp, It is heartwarming for me to know that our staff at the InterContinental Suites Hotel made your stay so comforting and friendly during what sounds like an emotional trip to the Cleveland Clinic. I am very happy that they were able to make your first holiday alone a memorable one- in a very positive way! Thank you for...

Louisville, Kentucky
Reviewed 12 November 2016 via mobile

It's not fun to travel for medical reasons, but this place definitely made it a positive experience. Harold was so nice when we checked in, making sure we had everything we needed. And Howard the bartender was so much fun to talk to at the end of the day. I felt that these people do what they do because they...

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Helpful?
Thank teek_creek
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear teek_creek, I am very pleased to know that your stay was a comfortable one, and that it was made all the more welcoming by Harold and Howard. I will be sure to share your kind words with them. Thank you for posting your review of the InterContinental Suites Hotel. I do hope all went well for you at the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 

Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Region: United States > Ohio > Cleveland
Price Range: $179 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Suites Hotel Cleveland staff and other travellers.
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Questions? Get answers from InterContinental Suites Hotel Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only saw two rooms, 413 and 409 and stayed in 413. It was slightly larger and had a view of Euclid Ave. Very quiet room.”
 of 5 bubbles richardcY3351MY, 7 Jan 2017 | Read review
“I would pay the extra money for the suite!”
 of 5 bubbles beachmom250, 27 Dec 2016 | Read review
“Make sure everything works before you unpack”
 of 5 bubbles sharonkayz, 4 Aug 2016 | Read review
“If you can swing it, go for the pure rooms or ambassador suites for long term stay.”
 of 5 bubbles AP4JC4ever, 21 Mar 2016 | Read review
“421 was a good quiet suite”
 of 5 bubbles cheryls183, 22 Feb 2016 | Read review
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