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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,392 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,370: English reviews
North Carolina
Reviewed 10 May 2016

Into town for an Indians game. This hotel is across the stree from the ballpark. No better location. Hilton grade rooms with all the usual amenities. Nice in house restaurant and Bar. No free breakfast and only paid parking available were the downsides.

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Helpful?
Thank cptanesthesia2015
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Yes, we are the closest hotel to the ball park. Thank you for the 5 star review. Glad you enjoyed. Lots of baseball left so please come back.

Reviewed 9 May 2016 via mobile

Received great service after havin problems with our booking from a third party site. Matt Sarver and Naadia did all they could to make sure we had a room for the night. Room was fantastic and hotel is walkin distance to everything you need, had a great nights sleep. Would stay any time again

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Helpful?
Thank Andrew B
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Well we certainly hope that you will stay with us next time. Thank you for the review and kind feedback on Matt and Naadia. It will be shared with them and the entire team. Take care.

Ventura, California
Reviewed 6 May 2016 via mobile

Great hotel for ballgame at Progressive Field and tour of Cleveland. Naadia at the front desk was awesome, friendly and accommodating to all of our needs and questions. Good view of the city and Progressive Field. Will stay again if in Cleveland!

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Helpful?
Thank kerkeyoc
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the kind shout out to one of our newest gems - Naadia! So glad you had a great stay with us and thank you for the awesome review. There is plenty of baseball season left so please come back soon.

Sarasota, FL
Reviewed 5 May 2016

We visited this location while in the area on business. After navigating through several construction zones and detours, we were welcomed by a friendly staff at check-in. This hotel is across from Progressive Field, so you have an easy walk to baseball games. We used the free shuttle service to get over to restaurants, etc...The room package incl. breakfast, which...

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Helpful?
Thank 96LT4
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly hope you do come back and stay with us. Thank you so much for the kind review.

Niagara Falls
Reviewed 4 May 2016

Hotel was clean and slept well. Staff was nice. We were told a few things on the phone at booking that were not true when we arrived and that was an issue but over all very satisfied. Hotel should provide breakfast!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Becky C
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad you had a nice stay with us. Please come back again.

Brooklyn, United States
Reviewed 3 May 2016

If you're going to the Rock & Hall Fame in Cleveland, you must stay at the Hilton Garden Inn. The entire staff is professional, pleasant and friendly. Any request, is completed immediately. The rooms are immaculate! Thanks to the staff at the Hilton Garden Inn!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Magali S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly appreciate the awesome review and kind comments in regard to our team.

Fostoria, United States
Reviewed 2 May 2016

Almost everyone was very friendly and attentive to our needs during our sad time. The staff went out of their way to make us feel comfortable. The accommodated us in our requests for specific rooms and amenities.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Cynthia F
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for confirming we have the best team in town! We truly love what we do. Thank you for the review and for choosing to stay with us.

Pittsburgh, Pennsylvania
Reviewed 1 May 2016

Hotel was dingy and relatively dirty. Restaurant closed early and was depressing. I would not recommend you stay here. I'm a very loyal Hilton guy but I will not stay here again. In fact, I had this hotel booked next week and canceled and stayed at a different chain.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank O5828HOmatthewk
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our very sincere apologizes your stay with us was not satisfactory. As you can see from the numerous other reviews that is certainly not the norm for us.

Buffalo, New York
Reviewed 29 April 2016

The staff is friendly and extremely interested in customer satisfaction. The hotel is clean in every area. The pool is lovely and the hot tub is clear and clean. You can't beat the home style hot breakfast that is included in the rock hall package. I can't wait to stay st this hotel again in the future.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank linspetsitty
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review. Please come back again soon.

Cincinnati, Ohio
Reviewed 29 April 2016 via mobile

I am a loyal HHonors member and stayed here instead of the venue where my meeting was being held. From the outside the building looks newer but the rooms are in desperate need of an upgrade. I was disappointed by the room decor and condition. But the nightly rate was very reasonable so I don't feel I was over charged....

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Helpful?
Thank luckyno39
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Renovation is coming soon.

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Hilton Cleveland Downtown
Hilton Cleveland Downtown
#2 of 38 in Cleveland
524 reviews
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Region: United States > Ohio > Cleveland
Price Range: $150 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Travelocity, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd rooms have a view of the parking lot, evens face the road out front, some rooms have a great view of Progressive Field.”
cheryltX4107HJ, 19 Apr 2017 | Read review
“Higher floor, city view side for best views & least noise”
PA_Traveler12345, 4 Apr 2017 | Read review
“ask for city view on a top floor if possible”
jdroadking, 24 Feb 2017 | Read review
“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
FarmGirl436, 6 Feb 2017 | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
EdW857, 21 Jan 2017 | Read review
5 of 5