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Extended Stay America - Cleveland - Brooklyn

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Extended Stay America - Cleveland - Brooklyn
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Columbus, Ohio
Level Contributor
2 reviews
Reviewed 1 week ago

It Was Very Clean,The Staff Was Very Nice And Helpful ! I'll Be Staying There again! It Was Easy To Get Right On Highway,And Easy To Get To The Shopping Area! Room Was Nice And Clean,It Was Quit ! Room Had Stove,And Full Size Refrigerator!

Helpful?
Thank bhumphrey44
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for providing us with your feedback. I truly appreciate your comments regarding the staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Atlanta, Georgia
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 October 2016

I had no real problems, other than an air conditioner that wasn't working well. I told the person at the front desk, and the maintenance staff did fix it that day. Good price for the area, but you only get granola bars and packaged muffins for breakfast, with coffee. Good location right beside one restaurant/bar, with another one beyond it.

Helpful?
Thank Porkloin
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the air conditioning unit was not functioning properly in your room. We are sorry for this issue, but are happy to read that the problem was resolved quickly for you. Once more, thank you for posting your... More 

Monroe, New Jersey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2016 via mobile

When we arrived the front desk clerk was very nice. The room was clean but didn't smell so fresh. In the morning we missed the breakfast but the front desk clerk was awesome she went and got us some granola bars so at least we had something in our stomach. The hotel was ok. The staff was awesome.

Helpful?
Thank betterdeals
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you enjoyed your stay and our staff was helpful during that time. Thank you for bringing to my attention the room having an odor upon your arrival and we will use this as a training tool with my staff going forward. Once more, thank... More 

Kissimmee, Florida
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2016

Last minute reservation due to poor hotel at another location. this Hotel is well maintained and the staff is very friendly and willing to help. They do not have a business lounge but the will print stuff off for you if you need it. the continental breakfast was good. the coffee is one of the best I have had. there... More 

Helpful?
Thank Daniel S
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Your recent stay with us here at Extended Stay America in Brooklyn was everything you wished for. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2016

Went to Cleveland to watch a baseball game. Thought the hotel was closer to Progressive Field than it actually was (it's about a 15-20 min drive). It was clean. They had a microwave, fridge, stove top and sink. Dishes available if you ask reception. Shampoo bottle was half empty for some reason but we brought our own anyways. And bathtub... More 

Helpful?
Thank Aliya S
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your feedback is very important to us. It's rewarding to know our location was convenient during your stay and that you valued the clean, comfortable accommodations provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Mason, Ohio
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 31 May 2016 via mobile

We stayed here one night and couldn't wait to leave. There were visible rat traps in the laundry room and other common rooms on the 1st floor where we were staying. The hallway smelled like garbage since we were at the same hall as the trash room. There was a pile of trash outside the side exit, bedding had cigarette... More 

Helpful?
Thank Felix_the_Cat_23
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. I met with the staff, and we will monitor the cleanliness not only in our hotel, but outside in the parking lot areas to ensure that your experience is... More 

Travellers are raving about these Brooklyn hotels

Staten Island, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 May 2016

This hotel was recently renovated and it is obvious. Everything, from the rooms to the hallways to the lobby, is brand new and beautiful. Even the parking lot was being repaved when I stayed. The front desk ladies were just lovely and very helpful. As this was my first time in an extended stay, there were a few thing a... More 

Helpful?
Thank jnypa291
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you had such a wonderful stay with us. Thank you for your comments. I am so pleased to read that our staff provided you with exceptional customer service! It’s great to hear that you enjoyed our fully equipped kitchens as well as our reasonable rates. Thank you for your kind words. The staff... More 

Ashland, Virginia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 November 2015

I hadn't been in the Cleveland area in about 15 years, so when I noticed there was a hotel in this area, it was the perfect location for me. I was surprised to see how this area had been built up, and I was very happy with the location. Because I was staying a week, I got a good deal... More 

Helpful?
Thank 435sued
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the service and maintenance issues you experienced. We are sorry for these issues, but are happy to read that we provided you with an enjoyable stay overall. The staff and I would like to thank you again for posting your... More 

Hodgenville, Ky
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2015 via mobile

My friend and I booked here because it was decently priced and not too far from the city. The room was bigger than I thought and looked really nice. The bed was comfortable, and seemed clean. The curtains were great and seeing as if we slept it, kept out a lot of light. Which was a plus for us. We... More 

Helpful?
Thank JtClrk
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will use your comments to coach our housekeeping staff. Still, I am glad to read that you had a positive stay overall and enjoyed our spacious rooms. Your feedback is very important to... More 

Lafayette, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2015

We stayed here on a whim one night as we were passing through the Cleveland area. The hotel was very well kept and the staff was friendly. Our room was clean and comfortable. Location was also a plus. Nice quiet area loctaed near shops and restaraunts. There was a bar & grill next door. We would stay there again.

Helpful?
Thank kjgill17
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Brooklyn

Address: 10300 Cascade Crossing, Brooklyn, OH 44144
Region: United States > Ohio > Brooklyn
Price Range: $104 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Brooklyn 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Brooklyn
Extended Stay America Brooklyn
Brooklyn Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cleveland - Brooklyn staff and other travellers.
2 questions
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Onalaska, Wisconsin

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Questions? Get answers from Extended Stay America - Cleveland - Brooklyn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in back and most rooms have kitchens must ask for dishes so you can cook in room”
 of 5 bubbles danielsM3553HE, 19 Sep 2016 | Read review
“Check room before you unpack. The first room had a running toilet that would not stop, so I asked to change.”
 of 5 bubbles 435sued, 16 Nov 2015 | Read review
“I bring my own disposable dishes, tiny dish soap bottle, and a sponge.”
 of 5 bubbles perlanga2005, 28 Sep 2015 | Read review
“I don't know about the other floors and rooms. We had a King corner room on the middle floor and it was convenient for us.”
 of 5 bubbles carolsZ2326KR, 10 Sep 2015 | Read review
“Beg for a smoke-free room !”
 of 5 bubbles manxbabe81, 9 Aug 2014 | Read review
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