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I booked my visit to Extended Stay for a weekend jaunt to watch the amazing Cleveland Browns play the Jets. I found the price to be excellent and proximity to the City very good.
Like the brand, the Extended Stay creates space designed to be...More
Thank Jim R
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 2 days ago
Jim, thank you for choosing Extended Stay America while here to watch the match. It’s a pleasure to know you enjoyed our ideal location and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with...More
Checked in at midnight. Queen bed, room was clean. Check in was smooth. Grabbed a coffee and granola bar on the way out. For $80 on a Saturday night it’s in a good, safe neighborhood. No issues, would highly recommend for a short stay.
1 Thank tommay911
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 30 April 2018
Tommay, thank you for recommending Extended Stay America. We are delighted to know you were impressed with your suite and that you had a comfortable stay. We look forward to welcoming you and your family again when in the area.
We planned a long trip through the OH state. We choose the hotel from the website and viewed price, think it's ok. Everything is fine, but you know, just fine. Someone singed at the midnight, it was very difficult to sleep.More
2 Thank Daniel W
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 3 weeks ago
Daniel, thank you for taking the time to post a review. We are pleased to know overall you had a pleasant stay with us, but we are sorry for any inconvenience you experienced while you were here. We appreciate your feedback, and we hope to...More
This hotel only has rooms with 1 full-size bed. They do not have any rooms with more than one bed or pull out sofas so a max of 2 for sleeping. There is no pool, gym or hot tub. The lobby is a small area...More
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 8 August 2018
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with...More
Stayed one night recently. The room was fine and everything was what I'd come to expect from the ESA chain. The check-in process was as pleasant as possible. They have the unfortunate policy of 11 a.m. check-out time, but I asked for and was cheerfully...More
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 27 July 2018
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our...More