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Grand Mercure Apartments Magnetic Island

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Grand Mercure Apartments Magnetic Island
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331 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Apartments Magnetic Island
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Showing 323: English reviews
Reviewed 5 October 2016 via mobile

Great location but a car an absolute must. Advertised busses are very infrequent and full when they do appear. Lovely view and sound of the sea from our balcony. Barbie was in desperate need of a clean as were the oven dishes and pans. No place/ drawers to unpack. Staff mostly very pleasant, some bolshy. Car (a Chery) hired from...

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Helpful?
1Thank JEHSAH
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests and utilize comments such as yours to further improve our move towards perfection. In regards to the car hire that was used I believe it was mentioned the car had only just been returned...

Reviewed 4 October 2016

We travelled there with another couple for a few days holiday; fantastic unit overlooking the ocean, with a balcony and BBQ. Local IGA for all your shopping needs and bottle shops not too far away! The only downfall is out of the two bedrooms, only one has an amazing view, so like us, you will probably have to flip a...

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Thank CJDMJA
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests very much and are wrapped to hear you enjoyed your stay! As an Accor branded property we strive to ensure our guests have an enjoyable stay, this coupled with the natural beauty of Magnetic...

Sydney
Reviewed 4 October 2016 via mobile

We arrived for a 5 night stay with my mother and her best friend to celebrate the 80th birthday only to find that we had inadvertently booked an apartment with no lift access which would have made our stay unbearable. Luckily for us, the lovely Rita at Reception went out of her way to accommodate us on the 5th floor...

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Helpful?
Thank Kezzzz
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests very much and are wrapped to hear you enjoyed your stay here with us! As an Accor branded property we strive to ensure our guests have an enjoyable stay and are willing to go...

Melbourne, Australia
Reviewed 3 October 2016

We stayed in an ocean view apartment, well worth the upgrade. Beautiful ocean views helped create relaxing holiday. Ocean views from main bedroom, kitchen and pool area. Spacious apartment for a family of 5. The apartment had everything we needed. Ideal location, walking distance to ferry terminal, bus stop and supermarket. The staff were welcoming and friendly. Will love to...

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Helpful?
1Thank julz7206
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the time into writing a review for us! We appreciate all feedback from our valued guests very much and are delighted to hear you enjoyed your stay! As an Accor branded property we strive to ensure our guests have an enjoyable stay, this coupled with the natural beauty of Magnetic Island makes it...

Reviewed 1 October 2016 via mobile

Fantastic location with a great apartment which certainly exceeded our expectations. Everything you could need was there. Clean and comfortable apartment and great water views. Would definitely recommend for an easy relaxed holiday.

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Helpful?
Thank Kate C
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests very much and are wrapped to hear you enjoyed your stay! As an Accor branded property we strive to ensure our guests have an enjoyable stay, this coupled with the natural beauty of Magnetic...

Barcelona, Spain
Reviewed 22 September 2016 via mobile

I had read mixed reviews on trip advisor particularly about the cleanliness , staff at reception were very helpful and friendly and our room though a little tired was great and the views amazing. Our apartment was also very quiet, all in all an excellent stay.

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Thank Debra G
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests and utilize comments such as yours to further improve our move towards perfection. We are cooperating with our apartment owners in refurbishing and are in the process of updating. We hope to have you...

Melbourne, Australia
Reviewed 12 September 2016

Just a short walk from the ferry terminal we stayed here for 5 nights with 2 kids. We chose a water view apartment which was excellent. The place feels like a nice 4 star complex and has a relaxed feel about it.

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Thank Adam W
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests and are glad to hear that your family enjoyed it here! We hope to have you returning here once again!

Nelson Bay, Australia
Reviewed 8 September 2016

from the minute we arrived we felt like it was a problem for the check in staff we were passed from them manager to another staff member because someone was on the phone I then asked for my comp upgrade the person severing told me I had to wait to talk to the manager who never looked at a computer...

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1Thank SilverBack4
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thankyou for your review. I apologize sincerely for your bad experience. This staff member was not supposed to be on duty that day so was not supposed to be assisting guests. We hope to think that this did not tarnish your holiday entirely.

Adelaide, Australia
Reviewed 3 September 2016 via mobile

Stayed here for a week in one of the deluxe suites here. 2 bedroom, 2 bathroom with 2x balcony and ocean view. I read previous reports of concerns of cleanliness. I didn't see obvious signs of this being the case in our suite, but I found a few things odd; such as no cleaning service despite being here for a...

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Helpful?
Thank darrenc82
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests and utilize comments such as yours to further improve our move towards perfection. I will have maintenance to take a look at the above comments. As an Accor branded property we strive to ensure...

Reviewed 27 August 2016 via mobile

Stunningly therapeutic ocean views and convenient location from the ferry terminal, bus stop and IGA. The 3 bedroom apartment catered well for group accommodation. It was modern and spacious, though oddly decorated as it turns out that the apartment we stayed in was privately owned. Third bedroom really needs some block out curtains as it backs onto a common area...

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Thank 85gemini
Eric D, Manager at Grand Mercure Apartments Magnetic Island, responded to this review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We appreciate all feedback from our valued guests and utilize comments such as yours to further improve our move towards perfection. Did you happen to site the newborn calf born whilst you were here? It would have been during your stay this...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
With the character of Magnetic Island reflected in its distinctive architecture, Grand Mercure Magnetic Island offers a secluded sanctuary, with oceanfront accommodation comprising of four buildings nestled around tropical landscaped gardens. Grand Mercure Magnetic Island offers a selection of deluxe one, two and three bedroom beach house style apartments designed to take advantage of uninterrupted views of the Coral Sea and enhance the natural space and lighting with sliding door panels, louvered walls and breezeways and private balconyies. ... more   less 

Additional Information about Grand Mercure Apartments Magnetic Island

Address: 146 Sooning St, Magnetic Island, Queensland 4819, Australia (Formerly Mantra One Bright Point)
Region: Australia > Queensland > Magnetic Island
Price Range: $200 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Apartments Magnetic Island 4*
Number of rooms: 70
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Also Known As:
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Queensland
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Apartments Magnetic Island staff and other travellers.
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Questions? Get answers from Grand Mercure Apartments Magnetic Island staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view rooms are spectacular”
 of 5 bubbles all0uisel, 27 Nov 2016 | Read review
“Check it's actually been cleaned”
 of 5 bubbles GeorginaBurrows, 9 Nov 2016 | Read review
“rooms with an ocean view”
 of 5 bubbles CJDMJA, 3 Oct 2016 | Read review
“Near the IGA”
 of 5 bubbles adamw744, 11 Sep 2016 | Read review
“there are much better than this”
 of 5 bubbles SilverBack4, 8 Sep 2016 | Read review
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