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02/12/2017 03/12/2017
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    Sails On Horseshoe

    13-15 Pacific Dr | Horseshoe Bay, Magnetic Island, Queensland 4819, Australia
    011 61 7 4526 7517
    Hotel website
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children
    Traveller (45)
    Pool & Beach (19)
    Room & Suite (11)
    Overview
    • Excellent69%
    • Very good26%
    • Average1%
    • Poor1%
    • Terrible3%
    Travellers talk about
    “the managers” (20 reviews)
    “beach chairs” (6 reviews)
    “across the road” (19 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Suites
    Kitchenette
    Wheelchair Access
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
    Deals
    2 Dec.3 Dec.
    |
    1 room, 2 adults, 0 children
    View all 0 deals
    Write a Review
    Reviews (118)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 115 reviews

    Reviewed 2 weeks ago via mobile

    Myself and some friends stayed at Sails at the weekend and left with nothing but bad memories of a rude, aggressive frightening general manager. I would never recommend this as a place to stay. Maggie Island is usually a place where you meet nothing but...More

    2  Thank Kathryn J
    Response from factor12, Owner at Sails On HorseshoeResponded 1 week ago

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your noisy alcohol-fuelled behaviour which...More

    Reviewed 2 weeks ago

    Never before experienced such poor customer service than at Sails with Kathy and Phil. Accommodation was lovely but Managers Kathy and Phil were very rude and unpleasant to deal with. Kathy in particular was incredibly loutish and impolite during our interactions. It was a shock...More

    1  Thank jmctaz
    Response from factor12, Owner at Sails On HorseshoeResponded 2 weeks ago

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

    Reviewed 2 weeks ago via mobile

    Cathy was incredibly rude. She swore at us, was completely unreasonable and unprofessional. A truly unpleasant woman. I will never stay at Sails, nor would I recommend it to anyone- don't waste your time as there are much nicer people and places.More

    1  Thank Lucia M
    Response from factor12, Owner at Sails On HorseshoeResponded 2 weeks ago

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after the first night because of...More

    Reviewed 2 weeks ago via mobile

    During my stay with friends at Sails, we encountered a most unprofessional site manager called Kathy. She displayed nothing but a complete lack of unprofessionalism, was unecessarily aggressive, swore loudly at us when we attempted to talk to her and made inappropriate threats towards us....More

    2  Thank Emma D
    Response from factor12, Owner at Sails On HorseshoeResponded 2 weeks ago

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

    Reviewed 2 weeks ago via mobile

    We stayed again after spending the NSW October long weekend at Sails in 2016 Sails is across the road from the beach and a short walk from the restaurants and shops in Horseshoe Bay This is a good thing because it means that it is...More

    Thank stegeb
    Response from factor12, Owner at Sails On HorseshoeResponded 2 weeks ago

    Hi. Thanks you for taking the time to write the review. We are glad you enjoyed your stay here at Sails and everything that Horseshoe Bay and the Island has to offer. We look forward to seeing you again next year.

    Peppers Blue On Blue Resort
    1,181 reviews
    #2 of 5 hotels in Magnetic Island
     
    The Ville Resort-Casino
    787 reviews
    #9 of 41 hotels in Townsville
     
    Island Leisure Resort
    198 reviews
    #3 of 5 hotels in Magnetic Island
     
    Grand Hotel and Apartments Townsville
    457 reviews
    #2 of 41 hotels in Townsville
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Children Activities (Kid / Family Friendly)
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    Details
    • Price range
    • USD 133 - USD 200 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 12
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Agoda, TripOnline SA, Booking.com, Orbitz, Priceline and Hotwire so you can book your Sails On Horseshoe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Magnetic Island
    • Also Known As
    • Sails On Horseshoe Magnetic Island, Queensland
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    Traveller (45)
    Pool & Beach (19)
    Room & Suite (11)
    Hotel & Grounds (41)
    Bathroom (2)
    Nearby
    The Ville Resort-Casino
    787 reviews
    15.24 km away
     
    Grand Hotel and Apartments Townsville
    457 reviews
    16.36 km away
     
    Island Leisure Resort
    198 reviews
    4.79 km away
     
    Peppers Blue On Blue Resort
    1,181 reviews
    4.49 km away
     
    Nearby Restaurants
    The Early Bird
    312 reviews
    .08 km away
    Barefoot art food wine
    338 reviews
    .24 km away
    Sandi's on Magnetic Island
    296 reviews
    .16 km away
    Adele's Cafe
    53 reviews
    .22 km away
    Nearby Attractions
    Big Mama Sailing
    388 reviews
    .19 km away
    Magnetic Island Forts Walk
    609 reviews
    1.29 km away
    Magnetic Jet Ski Tours
    127 reviews
    .10 km away
    Bungalow Bay Koala Village Tours
    19 reviews
    .43 km away
    Questions & Answers
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    Room Tips
    "Apartment 13 has ocean views"
    Read review
    "apartment 4 (only one I can comment on) had fabulous views over the bay"
    Read review
    "Great location and very comfortable."
    Read review
    "Absolute beach front were the best, worth paying the little extra."
    Read review
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