Peppers Mineral Spring Hotel Hepburn
124 Main Rd, Hepburn Springs, Victoria 3461 Australia
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About
#7 of 28 hotels in Hepburn Springs
Location
Cleanliness
Service
Value
Situated in Hepburn Springs, just three minutes from Daylesford, 60 minutes from Melbourne airport and 75 minutes from Melbourne CBD, Peppers Mineral Springs Hotel wraps you in comfortable elegance with 40 stylish rooms to choose from; including a self contained 1864 Villa Parma with four exquisite bedrooms, roomy self-contained villas, heritage hotel rooms and cosy garden rooms, with interiors. All rooms have an ensuite bathroom, individual climate control, tea/coffee making facilities, minibar, refrigerators, TV, DVD, iron and ironing board, hairdryer & direct dial STD/ISD telephones. Mineral Spa is one of the largest and most acclaimed rural day spas in Australia.
This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness / spa changing rooms
Bar / lounge
Board games / puzzles
Books, DVDs, music for children
Conference facilities
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Hot spring bath
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
71Somewhat walkable
Grade: 71 out of 100
11Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
124 Main Rd, Hepburn Springs, Victoria 3461 Australia
Getting there
Rental CarsSee all Hepburn Springs car hire
980Reviews2Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The hotel was great but the whole experience was marred by intrusive and repeated 'requests' that we complete a review. If I want to provide feedback I will provide it either during the stay or at checkout. I do not need or want repeated 'requests' for comment. If there is a problem I will tell the hotel. If the stay was enjoyable I will do likewise.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 5 days ago
Thank you for your valuable feedback Stephen, I am sorry to hear that you had repeated requests to complete reviews during your stay. I will definitely follow up on this as you should only receive 1 request, post stay. I am glad you enjoyed your stay otherwise and we hope to welcome you back in the future. Sincerely, Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lovely place with gorgeous gardens and public areas but the rooms need a redesign and upgrade for the price point (we stayed in one of the villas with a bath) to bring them to a standard that matches the beautiful gardens and public areas. Also an odd choice to design the room so that the bath had large windows that looked into the neighbours room and balcony rather than the surrounding gardens on the other side of the room. The room furniture was very dated and carpet threadbare. Was a shame as the resort itself is beautiful and the staff were great. Spend a bit of money on the rooms and we’ll be back many times.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 5 days ago
Hi Gerald, Thank you for taking the time to share your feedback. We have taken your comments on board and shared them with the wider team. We are delighted you enjoyed the grounds and our friendly staff. Kind regards, Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Villa with a family group. Amazingly clean and comfortable beds in a truly authentic experience. Family wedding included the bride and groom and bridal aprty stayong in the spa suites which were beaitufllu desigend for privacy and luxury. Breakfast, bar and wedding planning staff were all exceptional thrpughout the weekend.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Couldnt find a single fault. Breakfast was amazing. Beds and accomdation were fantatsic. Highly...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 5 days ago
Thank you for your wonderful review! We are delighted you enjoyed your special occasion and we look forward to welcoming you again in the future. Sincerely, Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When you walk in you are greeted in a beautiful central building. Check in is neat and well done. We were in an outlying room which was a little further from the main building than perhaps we would have liked. There were 50 steps, albeit easy ones, to get from our room to the main building. The room was pleasant, clean and nicely stocked, but had rather dull colouring and only the trees outside provided colour. The staff were always friendly. We thought the biggest loss to all was having this gorgeous big central meeting place in the but with no tea and coffee facilities and a closed bar. Not a molecule of food to be spotted anywhere, not even to buy. (Apologies if we missed something) So there was nothing to keep people in the central building really. It would feel so much more inviting with someone in there providing service at the lovely bar and I am sure it would generate warmth and revenue. …
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 14 Sept 2023
Dear Alison, Thank you for taking the time to share your feedback. We have taken your comments on board and shared them with the wider team. It is our hope that you will visit us again so that we may better serve you in the future. Sincerely, Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Never again ruined our anniversary weekend, no care for our ongoing issues, nothing resolved, no complimentary stuff even offered after all the issues we dealt with, very disappointed in general. Won’t deal with this again!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hotel location is in a great spot close to so many great restaurants and the famous Hepburn bath house. We stayed in a standard room with a balcony. For the price it was fine. The hotel itself is older so it can be quite noisy with doors opening at night etc but that's part of its charm. The bathroom is very small and needs a bit of a facelift/upgrade but was clean and fine. Bed was comfy. The balcony was a shared space so we had to have our blind closed the whole time which was a shame. The lounge area downstairs was wonderful to relax in and we used this numerous times each day.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 1 Sept 2023
Thank you for your wonderful feedback. We are delighted you enjoyed your stay and we look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect place for a relaxing break. Clean, comfortable rooms with cute balcony with spa bath which added to the luxury. The Day Spa and mineral bath is well appointed with great masseurs and friendly staff and only a short walk through the garden from our room. The original building is grand and well maintained. Our breakfast was delicious. We will be back!
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Date of stay: August 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 31 Aug 2023
Dear Anne, Thank you for the wonderful review of our hotel! We are delighted that you enjoyed your stay with us, and we look forward to welcoming you back again soon, Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had the pleasure of staying two nights in a two bedroom villa celebrating a significant birthday and attending a music festival. The villa was perfect - spotlessly clean, had everything we needed including plenty of firewood for the log fire, extremely comfortable beds and a couch that was perfect for lazing around in front of the fire. The breakfast was an unexpected suprise and was a lovely way to start each day. Staff were friendly, attentive, helpful and responsive. We will be back.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 13 Sept 2023
Thank you for sharing your experience, It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing staff, great breakfast, a fantastic weekend away. The staff were accommodating after a hiccup with my reservation However, after communication with the staff all was sorted and the family had a wonderful weekend away.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 14 Sept 2023
Dear Solomon, Thank you for your wonderful review! We are delighted you enjoyed your stay and w look forward to welcoming you again in the future. Sincerely, Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Peppers Hepburn is a lovely charming building. The lounge bar is great for relaxing with a cocktail in front of the fireplace. The service was excellent, welcoming and helpful. The room is very disappointing tiny like a dorm room. The carpet is old and worn out the doors and windows old and peeling. So many better options for rooms at other places especially self contained I’m sure.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Rooms are too small, looks like and old tiny dorm.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Guest Services, Guest Services / Front Office at Peppers Mineral Spring Hotel Hepburn
Responded 6 Aug 2023
Dear Ellie, Thank you for taking the time to tell us about your experience at our hotel. I am delighted to hear that you enjoyed our bar and lounge. Please allow me to express my sincerest apologies that your accommodation experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 156 - USD 225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peppers mineral springs retreat hotel hepburn springs, peppers springs retreat hotel, peppers springs retreat hepburn
LOCATION
AustraliaVictoriaHepburn Springs
NUMBER OF ROOMS
40
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Claim Your ListingPEPPERS MINERAL SPRING HOTEL HEPBURN (AU$237): 2023 Prices & Reviews (Hepburn Springs) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Peppers Mineral Spring Hotel Hepburn
Which popular attractions are close to Peppers Mineral Spring Hotel Hepburn?
Nearby attractions include Portal 108 (0.2 km), Hepburn Mineral Springs Reserve (0.2 km), and Hepburn General store (0.3 km).
What are some of the property amenities at Peppers Mineral Spring Hotel Hepburn?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Peppers Mineral Spring Hotel Hepburn?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Peppers Mineral Spring Hotel Hepburn?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Peppers Mineral Spring Hotel Hepburn?
Yes, free parking is available to guests.
What are some restaurants close to Peppers Mineral Spring Hotel Hepburn?
Conveniently located restaurants include The Surly Goat, Rubens, and Frank and Connie's Kitchen.
Are there opportunities to exercise at Peppers Mineral Spring Hotel Hepburn?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Is Peppers Mineral Spring Hotel Hepburn located near the city centre?
Yes, it is 0.2 km away from the centre of Hepburn Springs.
Does Peppers Mineral Spring Hotel Hepburn offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Peppers Mineral Spring Hotel Hepburn?
Many travellers enjoy visiting Wombat Flat Mineral Spring (4.1 km) and Leitches Creek Mineral Spring (7.9 km).
Does Peppers Mineral Spring Hotel Hepburn have any great views?
Yes, guests often enjoy the park view available here.