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31/12/2017 01/01/2018
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    Alexander House Hotel & Utopia Spa

    East Street, East Grinstead RH10 4QD, England
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    31/12/2017 01/01/2018
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    Traveller (1010)
    Room & Suite (365)
    Dining (195)
    Overview
    • Excellent66%
    • Very good19%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “champagne bar” (197 reviews)
    “hot tub” (175 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    31 Dec.1 Jan.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,218)
    Traveller rating
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    Time of year
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    1 - 5 of 2,210 reviews

    Reviewed 2 days ago via mobile

    We decided to spend 3 nights having read several reviews about the hotel. Arrived with fairly high expectations. Pleasantly surprised with the arrival greeting by a lovely elder gentleman. The hallway carpets look like they could do with a good scrub. The bedroom suite, Silver...More

    Thank sophialovette
    Reviewed 6 days ago

    This was booked as a special treat for a reunion. However the lady who greeted us was totally disinterested in explaining the Spa, and as a result, I found the locker system hard to understand, and had no information about the facilities available. So it...More

    1  Thank debraj r
    Reviewed 1 week ago via mobile

    Our stay to celebrate our friend Marianne’s 50 th birthday exceeded all our expectations.We arrived to a warm welcome from the lovely gentlemen at the hotel entrance and our check in was quick, efficient and friendly.After being shown to our rooms of Tree tops spa...More

    Thank vanessa010165
    Reviewed 1 week ago

    i feel it's over priced with delusions of grandeur. Tired carpet and wall paper in our room and they don't even supply body lotion in the bathroom. The worst thing though was the facial i had. It was expensive (and i had the cheapest one!)...More

    Thank Ali M
    Response from Jurca T, Manager at Alexander House Hotel & Utopia SpaResponded 1 week ago

    Dear AliM, Thank you for adding your review. Naturally I was concerned to read your comments. We have only received good feedback from our Spa treatments and i am surprised to read your comments. May I ask you to contact me so that we can...More

    Reviewed 1 week ago via mobile

    I was not going to post this but unfortunately I don't like it when it takes a 5* hotel longer than 24 hours to get back to you. This is a copy of the email I sent to them. To whom it may concern, Please...More

    2  Thank Conrad B
    Response from Jurca T, Manager at Alexander House Hotel & Utopia SpaResponded 1 week ago

    Dear Conrad B, We have tried to call you and we have sent you and e-mail as well. The comments which you kindly made us aware of are extremely worrying for us to hear. I would like to offer you my sincere apologies for the...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Indoor pool
    • Adult pool
    Details
    • Price range
    • USD 218 - USD 700 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 58
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Priceline, Expedia, Hotels.com, Hotwire, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Alexander House Hotel & Utopia Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • West Sussex >
    • East Grinstead
    • Also Known As
    • Alexander House And Utopia Spa ,
    • Alexander House & Utopia Hotel East Grinstead ,
    • Alexander Hotel Utopia
    Add Photo Photos
    Traveller (1010)
    Room & Suite (365)
    Dining (195)
    Pool & Beach (39)
    Hotel & Grounds (905)
    Bathroom (58)
    Business Centre & Event Rooms (2)
    Nearby
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    2.23 km away
     
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    Ask a question
    Questions & Answers
    laurenleslie
    20 September 2017|
    AnswerShow all 4 answers
    Response from Paulette W | Reviewed this property |
    Hi I don’t know about the hot tub sorry. But you do have to book the restaurant as there are two.
    0
    Votes
    Dually2011
    27 June 2017|
    AnswerShow all 3 answers
    Response from Alison L | Reviewed this property |
    There are adjoining rooms. I'm really sorry I can't remember if there is a fridge.
    0
    Votes
    chris1SG
    20 June 2017|
    AnswerShow all 3 answers
    Response from Grant P | Reviewed this property |
    We got there an hour early and were shown to our room , I think it depends on how busy they are . Enjoy I had a lovely birthday there and stayed the night .
    1
    Vote

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