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Crowne Plaza Felbridge Hotel

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1,208 Reviews from our TripAdvisor Community

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Showing 1,191: English reviews
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London, United Kingdom
Reviewed 4 days ago NEW

I've stayed here on two occasions over the past month for business purposes. The staff are generally friendly and welcoming - however their in house restaurant services need to be re-evaluated. Food comes out late and is not to that standard that you are paying good money for. Some of their burgers are £16 to £17. I once ordered garlic...

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Helpful?
1Thank diveshraval
Reviewed 6 days ago NEWvia mobile

Recently refurbished this hotel was clean and tidy. Not what I would normally choose as I'm more of a country pub type but would appeal to many. Extremely friendly and helpful staff. Well stocked rooms with drinks and biscuits and toiletries. We had a set 3 course dinner which was very enjoyable and very filling too. All in all a...

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Thank Louise C
Reading, United Kingdom
Reviewed 6 days ago NEW

Great reception staff but in bar not enough staff. Had to wait for 12mins to get a drink. No toilet paper in ladies by the reception!!!!! Evening bar, not enough staff again. Evening dinner at wedding great service no problems. Breakfast fine and plenty nothing a problem for staff.

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Thank glennhillier
Poole, United Kingdom
Reviewed 1 week ago via mobile

We stayed here on Good Friday as it was close to Lingfield Races. Being an IHG club member, we booked this at a discounted rate. I would not pay £280 - full rate for the room. We tried to check in early but was instantly told no by a member of the reception staff. We called a taxi and whilst...

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2Thank Claire B
Leicester, United Kingdom
Reviewed 1 week ago via mobile

Very comfortable rooms. Decent bar area with good meals and menu. Separate restaurant if preferred. Decent pub over the road and local Chinese restaurant near by. Breakfast is disappointing because I am not a fan of buffet breakfasts. The staff are great and check in and out was great. A pleasure to stay there.

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1Thank Gazbr
london
Reviewed 1 week ago

My advise is to choose another hotel, this hotel is so poorly run it's beyond a joke, the owners have spent millions on the refurbishment, but it would be more wise to invest in some experience! On arrival check in was very poorly conducted, an IHG platinum member my profile and request of top floor quiet room was ignored I...

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3Thank dubaiman
Surrey, United Kingdom
Reviewed 2 weeks ago via mobile

This spa weekend was a complete rip off. The spa area was 'fine' and thankfully had an outdoor area. But from start to finish the service was dreadful. Surly and unfriendly person on front desk and a bit of a wait when we checked in. On arriving in the spa. We were told we had to bring our dressing gowns...

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Thank amyturton25
longford
Reviewed 3 weeks ago

I stayed here on the 19 Feb 2017.The room was so cold .I made several trips to reception who told me the problem was being sorted.On 2 occasions I saw staff bringing radiators to bedrooms, we eventually got a rad .Manager fiddled with heat control in the bedroom and said it would work,it was gone again before he left the...

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2Thank newmanlongford
Tadworth, United Kingdom
Reviewed 3 weeks ago via mobile

My friend and I visited the hotel today for a Spa Pamper Day Break which had been a Christmas present. On arrival into Felbridge, we struggled to locate the hotel as it has changed names now into a Crowne Plaza; at no time during the booking experience did anyone think this was relevant enough to mention it to me. Consequently,...

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1Thank Mark_Reynolds1974
Karl_Emerick, General Manager at Crowne Plaza Felbridge Hotel, responded to this review

Thank you for taking the time to leave your review. I am so pleased to hear you enjoyed your treatments in the spa with us, and I have taken note about the Revitalising Foot Treatment and will pass your feedback back to the spa team. I am sorry your visit was disrupted by other guests and appreciate your understanding on...

Hastings, United Kingdom
Reviewed 3 weeks ago

Stayed here for a night on business and pleasure. Nice quick check in, staff very polite. Although have to leave a deposit at that time. The room was very generous. Nicely furnished and spacious. Very clean,excellently ventilated and very comfortable. Our experience in the Spa and pool was rather disappointing. The Jacuzzi wasn't working and the showers were cold in...

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1Thank Dean F
Karl_Emerick, General Manager at Crowne Plaza Felbridge Hotel, responded to this review

Many thanks for taking the time to leave your review. I am very pleased to hear you enjoyed your stay with us and thank you for your kind comments about the rooms. I am very pleased to hear you enjoyed your meal in the restaurant. I am sorry to hear about the issues you had in the spa, this is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located less than 10 miles from Gatwick Airport, the newly refurbished Crowne Plaza Felbridge is a convenient base for business and leisure, within easy access of the M25 and M23. The location of this stylish hotel, makes an ideally placed meeting and conference destination. The Crowne Plaza Felbridge is the perfect location for training, seminars, product launches, annual conferences, boardroom meetings, interviews, teambuilding and brainstorming events as well as small exhibitions. All the meeting rooms offer everything you would expect from a luxurious and contemporary hotel. Whether you are travelling for business or pleasure, you will appreciate the excellent range of facilities at the Crowne Plaza Felbridge hotel, with its 116 bedrooms including accessible and family room availability and 8 purpose built meeting rooms. The hotel is conveniently located close to local attractions including the Bluebell Railway, Ashdown Forest, Tullys Farm, Lingfield Race Course, Chartwell House (home of Winston Churchill) and within 15 minutes of Gatwick Airport with direct links to London. It also boasts The Chakra Spa and Health Club which includes 5 treatment rooms, gym and leisure facilities. For eating and drinking, the Crowne Plaza Hotel restaurant, lounge and bar offer tempting international-style dishes - as well as some hearty British favourites. We offer 24-hour room service that will tingle your taste buds with locally sourced produce. With state-of-the-art AV systems, complimentary Wi-Fi throughout the hotel, free on-site parking, the luxurious Chakra Spa and Fitness Centre and delicious catering options, The Crowne Plaza Felbridge will be equipped to provide you with a seamless experience - setting you up for a productive stay. ... more   less 

Additional Information about Crowne Plaza Felbridge Hotel

Address: London Road, East Grinstead RH19 2BH, England (Formerly Felbridge Hotel and Spa)
Region: United Kingdom > England > West Sussex > East Grinstead
Price Range: $97 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Felbridge Hotel 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Felbridge Hotel East Grinstead
Felbridge East Grinstead
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Felbridge Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End of corridors”
glennhillier, 19 Apr 2017 | Read review
“We only had a half day spa break so didn't,t use a room.”
TravellerBurgessHill, 30 Mar 2017 | Read review
“Anything with access to Club Lounge is great if you enjoy wine or beer”
jordandwhite, 19 Mar 2017 | Read review
“The newly refurbished rooms are excellent”
Happas, 14 Feb 2017 | Read review
“Go somewhere else”
davebrom11, 7 Jan 2017 | Read review
5 of 5