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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,574 Reviews from our TripAdvisor Community

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Showing 1,556: English reviews
Worcester, United Kingdom
Reviewed 28 March 2016

Good value overnight stop for a family of four with prompt 24 hour transfers. Only downside was the internet access. Very slow and fiddly to access. Would have been very useful for flight updates etc.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dadtwins
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Dadtwins Thank you for reviewing our hotel on TA and also for mentioning your park an fly experience; this is sincerely appreciated. Thank you also for your observation on the internet service; this has been noted and highlighted with BT Openzone our service provider. We're sorry that the Wi-Fi fell below your expectations on this occasion and I can...

Chester
Reviewed 27 March 2016 via mobile

My husband, my three children and I stayed here for three nights and we thoroughly enjoyed it. Although the hotel was fairly difficult to find and the road network around it is like a maze, when we arrived, we were thrilled. The children were given activity packs and chocolate eggs and we were treated extremely well. We arrived on the...

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Helpful?
Thank torworwor
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear torworwor Thank you for making the time to write a detailed report of your recent stay at the Hilton East Midlands; this is sincerely appreciated. We're delighted that your overall experience with us was a happy one; we're so pleased that your entire family had a great time, especially the children. Your observations on our breakfast service and lounge...

Derby, United Kingdom
Reviewed 26 March 2016

Fantastic staff,excellent service from andi on reception,drinks manager very friendly,evening meal great & breakfast fabulous,the best staff I have ever found in any hotel, will return because of how we were treated, very enjoyable stay.

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Helpful?
Thank tonysierocki
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear tonysierocki Thank you so much for posting your review of our hotel on TA and for complimenting our staff. This means a lot to us and we are truly grateful for your comments. Thank you also for giving us a full 5 star rating and endorsing our hotel as a place to stay. We look forward to welcoming you...

Cardiff, United Kingdom
Reviewed 23 March 2016 via mobile

Stayed very recently. Hadn't stayed here for nearly 4 years. Hotel was warm and cosy on arrival and had a very speedy check in. Gentleman on the desk very friendly, polite and professional. Bedroom was in good condition, room 209, and was very clean . Only 1 small issue, the TV didn't work, but reported to reception and someone came...

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Helpful?
Thank Gmfa
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Gmfa Thank you for reviewing our hotel on TA and also for your whole hearted recommendation; this is sincerely appreciated. We're delighted that we have been able to make your stay as comfortable as you would have expected and grateful for all your complimentary comments about our team and breakfast offering. Thank you for choosing to stay with us...

Margate, United Kingdom
Reviewed 22 March 2016 via mobile

Came here for two nights on a business trip. First night I hardly slept due to road noise. Windows are double glazed but my window couldn't be shut properly as it was on a old fashioned latch. End result I got very little sleep . In the morning I went to reception and explained the problem and they immediately changed...

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Helpful?
Thank bernie680
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear bernie680 Thank you for posting your review of our hotel on TA and for giving us a full 5 star rating; this is sincerely appreciated. Thank you also for appreciating our resolve in making an unexpected situation right for you. We're delighted to have been able to win you over and we look forward to welcoming you back again....

Bradford, United Kingdom
Reviewed 22 March 2016

Location ideal for us all as it saved looking for parking spaces in Nottingham. We all shared a mini bus. Pool and gym nice if you want to use it. Rooms big enough and sleeping was easy. If you are flying from East Midlands Airport then this hotel is ideal.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jamie D
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jamie D Thank you for reviewing our hotel on TA and also for recommending our hotel as an ideal platform for the airport. Thank you for mentioning our leisure facilities and bedroom ambiance. We're happy that we have met your expectations and we look forward to welcoming you back again. Kind regards Sue Cave General Manager

Welton, United Kingdom
Reviewed 22 March 2016

Just had the very best airport parking experience. We took out a mystery 4 week hotel car park with stay and were allocated The Hilton East Midlands Hotel. I cannot praise the experience enough. From start, booking into the hotel with one of the comfiest beds I have slept in, to the pick up at the airport following the holiday,...

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Helpful?
Thank 366ChrissieH
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear 366ChrissieH Thank you so much for posting your review on TA and for giving us a full 5 star rating; love your caption and sincerely grateful for it. Thank you for staying with us and also for your whole hearted recommendation of our hotel and park and fly package. We look forward to welcoming you back again. Kind regards...

Peterborough, United Kingdom
Reviewed 21 March 2016

Spent 20th March here.receptionist Alice very polite and helpful at check in. Room adequate.bathroom concern why have panic cord hanging over bath side?accidently caught it and set off alarm.why do you charge for wifi in rooms?expensive parking for week after using hotel overnight stay.also breakfast too late if early flight and expensive at £10 each.transfer good.room quiet , could not...

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Helpful?
Thank 184margaret
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear 184margaret Thank you for giving us your feedback; this is very much appreciated as it enables us to improve and align our service and offering to our guests expectations. Please accept our apologies if your stay on this occasion was not the very best; we're sorry that you were not able to advantage of our free Wi-Fi. At Hilton...

Bristol, England, United Kingdom
Reviewed 21 March 2016

Always a warm welcome and efficient service. Carlos and the front desk team cannot do enough for you. The room service menu is a bit limited but to be fair, when you stay at a hotel as often as I do, at least one a week, you would get tired of the menu. The hotel is accessible for the motorways...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mandy M
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Mandy M Thank you so very much for posting your review on TA and for your personal comments praising our team; this is sincerely appreciated. Thank you also for giving us a full five star rating on TA; we're very grateful for that. Your observations on the menu has been taken on board and we are continually reviewing and...

Bristol, United Kingdom
Reviewed 18 March 2016

Nothing was too much trouble for the staff, wherever they were. Food very nice and a good variety Beds comfortable. If you are resident the car park is free, otherwise rather pricey. Internet free but didn't always seem to work - had to keep entering he password. Self closing bedroom doors were not quiet and noise from people passing in...

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Helpful?
Thank DavidGradwell39
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear DavidGradwell39 Thank you very much for posting your review on TA and also for giving us a 5 star rating; this is sincerely appreciated. We're delighted that as a returning guest staying on your 4th visit that you have chosen our hotel as your preferred destination in hospitality; we are very grateful. Thank you also for your observations about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: $94 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, UK - United Kingdom
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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east yorkshire
Huddersfield, United Kingdom
over a year ago
sheffield england

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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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