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Crewe Hall

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#1 of 9 Hotels in Crewe
Certificate of Excellence
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1,951 Reviews from our TripAdvisor Community

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Showing 1,938: English reviews
St Helens, United Kingdom
Reviewed 3 weeks ago

My husband booked a spa day for me for my birthday at Crewe Hall hotel as I had told him I would like to visit. I like other QHotels and was looking forward to a lovely day. However it didn't end up this way. We arrived and the look of the hotel was amazing, we went to the spa and...

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Helpful?
Thank bonzo20002013
CreweHall, Manager at Crewe Hall, responded to this review

Hello bonzo20002013 Thank you for taking the time to share your thoughts. I'm sorry to read that the return visit to our spa was not your expectations. I have tried to resolve the issue with you over phone but you were not happy with the resolution as you can see we can get some great feedback about our spa. Kind...

Stockport, United Kingdom
Reviewed 3 weeks ago

Go on treat yourself, this is a hotel well worth staying at. The room was massive and the spar was great. Food in the restaurant was lovely and the staff were always happy to see you. The only down side was that we wished we had stayed in the old hall but next time we visit we will. The inside...

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Helpful?
Thank John H
CreweHall, Manager at Crewe Hall, responded to this review

Hello John H Many thanks for taking time to give us your valuable feedback and giving us 5 stars. It is great to read about your great stay, spa, food and how much you enjoyed your visit to Crewe Hall. We look forward to welcoming you back at some point in the future. Kind Regards Sandeep Dharra Operations Manager

Ancaster, Canada
Reviewed 3 weeks ago

This place is an excursion on its own!!! Just drenched in English history and archetecture you will be blown away with the wood working the cielings the grounds the rooms. Breakfast amazing!!! We stayed in the tower its a huge room and requires us to take a few flights of stairs to get too bet I felt well worth it...

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Helpful?
Thank BRETTPAULNATALIE
CreweHall, Manager at Crewe Hall, responded to this review

Dear BRETTPAULNATALIE Thank you so much for the kind review and awarding us 5 stars I am very pleased to read that you enjoyed the stay with us and we all look forward to seeing you back at the Crewe Hall again very soon. Kindest regards Sandeep Dharra Operations Manager

Crewe, United Kingdom
Reviewed 3 weeks ago via mobile

Crewe hall is a wonderful building that strikes you with its downton abby style charisma. My wife and i experienced the afternoon tea there in july the whole experience was wonderful made us feel like lords of the manor but i digress the selection of teas was mind boggeling and the knowledge of the staff about them was impressive to...

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Helpful?
Thank Terry W
CreweHall, Manager at Crewe Hall, responded to this review

Dear Terry W I'm thrilled to read what a fantastic time you had with us, I am pleased that you had enjoyed your afternoon tea in our Sheridon Lounge. I am sure staff will be thrilled to read such a lovely comments from our guests. Looking forward to welcome you back at Crewe Hall. Kind Regards Sandeep Dharra Operations Manager

Reviewed 3 weeks ago

Stayed at the hotel with 12 others for friends Hen Night. Fabulous!!! What a beautiful hotel. Could not fault anything. My room was in the modern wing. A spacious immaculately clean twin room. Air conditioning, tea tray, safe, mini fridge, iron and board, hairdryer. Large very clean bathroom. My bed and pillows where very comfortable. We spent both days in...

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Helpful?
Thank Lovemygrubx
CreweHall, Manager at Crewe Hall, responded to this review

Dear Lovemygrubx Thank you for sharing your comments and Tripadvisor. I am really glad you enjoyed your Hen Spa Break with us at Crewe Hall and found the rooms great and food and service second to none. I am sure Konrad and the bar team will be thrilled to see you comments. I hope to welcome you back to Crewe...

Manchester, United Kingdom
Reviewed 3 weeks ago

Very lovely relaxing experience. Spa was exceptional. Loved the hot rock seats by the pool. Reception welcome could be warmer and less frosty though. The food at dinner time was not at the correct temperature. The last evening the temperature of the food was as it should be. Waiter explained that on Sun it was not as busy so more...

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Helpful?
Thank Angela O
CreweHall, Manager at Crewe Hall, responded to this review

Dear Angela O Thank you for your review. I am pleased that you had a relaxing experience and found the spa exceptional. With regards to your comment about the quality of food I will share it with the Head chef. If you a looking to stay in Crewe Hall again, please do get in touch beforehand and I will personally...

Crewe, United Kingdom
Reviewed 3 weeks ago

My friend and I booked a one night spa break at Crewe Hall to celebrate our birthdays having done the same thing about 5 years ago. We were informed on arrival that our room would not be available until 3pm so, having spa treatments booked for 4pm, we were told that the room key would be brought to the spa...

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Helpful?
Thank NessaBS
CreweHall, Manager at Crewe Hall, responded to this review

Dear NessaBS Thank you for taking the time to post a review. I am sorry to read that your stay wasn't to your expectations, I would be sharing your comments with our management team and in particular with the Spa manager. I do hope this one experience will not deter you from choosing to stay with us in the future....

warwickshire
Reviewed 3 weeks ago

Stayed in a triple room in the west wing (awful looking building) compared to the beautiful main building. Third bed was very uncomfortable and noisy. The spa is ok if not a little tired and the corridor seating to wait for treatments was not the best. On the positive side all the staff were polite, courteous and helpful. The food...

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Helpful?
Thank skybluericoh
CreweHall, Manager at Crewe Hall, responded to this review

Dear skybluericoh Thank you for taking time to write a review, my sincere apologies for any short comings you may have experienced and I thank you for bringing them to my attention so I am able to address the issues with our management team. I do hope this one experience will not deter you from choosing to stay with us...

Scotland, United Kingdom
Reviewed 4 weeks ago

Went to this hotel and stayed the night yesterday, the hotel is beautiful from the outside and in reception. The room is spacious and clean and I had a wonderful sleep in the bed, I didn't want to get up in the morning. However when we went for dinner we had to wait 1 hour for our drinks, there was...

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Helpful?
1Thank chloe m
CreweHall, Manager at Crewe Hall, responded to this review

Dear chloe m Thank you for taking the time to share your feedback .I'm sorry to read that you were disappointed with some aspects of your experience at dinner, we have taken your comments on-board will act upon them straight away. I can assure that your next visit will witness Brasserie as a complete different product in terms of service...

Cheshire, UK
Reviewed 4 weeks ago

Had an lovely overnight stay. The staff at Crewe Hall were friendly, polite and very professional. Enjoyed a Great afternoon tea. The Hall has some really Beautiful surroundings and its very picturesque. The Spa facilities are on the average side. Would benefit from Hydro Spa Facilities.

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Helpful?
Thank Mala N
CreweHall, Manager at Crewe Hall, responded to this review

Dear Mala N Thank you for taking the time to share your review with the TripAdvisor community. Your feedback is much important, pleased to read that you enjoyed the afternoon tea and found the staff friendly and professional, its a huge compliment for the team and will motivate them. I hope we can welcome you back to Crewe Hall in...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 

Additional Information about Crewe Hall

Address: Crewe Hall Weston Road, Crewe CW1 6UA, England
Region: United Kingdom > England > Cheshire > Crewe
Price Range: $159 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall England
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Questions & Answers

Here's what travellers have asked, with answers from Crewe Hall staff and other travellers.
24 questions
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Manchester
over a year ago
Heswall, United Kingdom
Bridgend, United Kingdom
over a year ago

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Questions? Get answers from Crewe Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The feature 4 poster room”
 of 5 bubbles Q6347POjuliel, 26 Nov 2016 | Read review
“"Spa break" Rooms seem to be close to the spa and bistro which is convenient but the rooms in the rest of the hotel are more luxurious.”
 of 5 bubbles NessaBS, 13 Nov 2016 | Read review
“The feature rooms look much better than the west wing”
 of 5 bubbles skybluericoh, 13 Nov 2016 | Read review
“Ask for the old hall”
 of 5 bubbles shelley972016, 7 Nov 2016 | Read review
“I didn't stay over so couldn't comment”
 of 5 bubbles JEN7072OJ, 22 Oct 2016 | Read review
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