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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
All reviewscoach triprailway hotelclose to the railway stationcoach partytrain noisewhilst visiting familyevening mealchristmas lunchnational holidaysbusy roadlovely mealgood sizelight sleeperself servicemain roadplenty of hot watersingle room
Been here today and I have to say it’s a very dated hotel to use for any business event. The room that we were in had no air conditioning in it, 3 plugs in the whole room (when everyone in the room had laptops/phones that...More
I stayed here for one night, as a stop off on my way to North Wales. Very handy for Crewe Railway Station.
I was allocated a very large well furnished room on the first floor .The room was in the centre of the hotel, with...More
Thank MyBreaks11
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 4 days ago
Thank you for taking the time to give us feedback on your experience while staying with us. The whole team are delighted to hear you enjoyed your stay and thank you for your kind comments regarding the service they provided.
We hope you will come...More
Got to be honest here. Great staff making the most of an impossible job. If you live and die trains this is the hotel for you. Once you've enjoyed the announcements from the station next door until midnight you can then settle in and enjoy...More
Thank terry4800
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 3 weeks ago
Thank you for taking the time to give us feedback. Feedback is extremely important to all of the team here at Crewe Arms as it enables us to focus on areas where we can improve the customer journey. I am sorry, that on this occasion...More
Stayed here overnight with coach trip rooms very nice clean comfy bed evening meal ok but breakfast was terrible there was a room coach party had to sit to eat which we did for evening meal but breakfast by mistake went into the other dining...More
Thank skipdog95
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 4 weeks ago
Thank you for taking the time to give us feedback on your stay with us while on your coach trip. The team are sorry to hear about the experience you have regarding breakfast, we try and keep all the coach party together so you have...More
Stayed here 1 night. Bad security. Cold food . Noisy room. Absolutely rubbish. By the way restaurant does not exist. Get a grip best western. Don’t go here. Broken toaster. Rubbish breakfast. Minuscule TV On a good note staff are nice 2 tea bags 😱More
Thank Stephen E
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 4 weeks ago
The entire team would like to apologize for not exceeding your expectations. Feedback is very important to the team as it enables us to focus on areas we need to improve the customer journey.
All the staff are very disappointed to hear that this was...More
