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Best Western Crewe Arms Hotel

Traveller (104)
Room & Suite (38)
Dining (13)
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25 Nov.26 Nov.
1 room, 2 adults, 0 children
Standard Room
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  • Excellent30%
  • Very good34%
  • Average19%
  • Poor8%
  • Terrible9%
A traditional 61 bed roomed hotel offering both bar and restaurant along with 5 meeting/conference rooms. The bar is open daily serving food and drinks from 7am - 11pm All rooms are en suite and offer tea/coffee, iron/ironing boards, hairdryers, free wi-fi, flat screen TV's, direct dial telephones Undergoing a major refurbishment Jan - June 2014 - all areas of the hotel have been completely renewed and modernised.
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Property amenities
Room Service
Wheelchair Access
Free High Speed Internet (WiFi)
Free Parking
Meeting Rooms
Public Wifi
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Room features
Non-Smoking Rooms
Good to know
Full view
81Good for walkers
Grade: 81 out of 100
146Restaurantswithin 0.5 km
39Attractionswithin 0.5 km
Reviews (441)
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All reviews coach trip railway hotel close to the railway station coach party whilst visiting family national holidays busy road good size light sleeper self service main road plenty of hot water evening meal and breakfast night stay comfortable stay bar area twin room
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1 - 5 of 432 reviews
Reviewed yesterday via mobile

The hotel it’s self isn’t bad, I was only there for 2 nights fortunately as when I parked there I have my registration to the receptionist, only to have 2 parking fines when I got home. The first night I was woken around 01:00 to...More

Thank Footprints206579
Reviewed 2 weeks ago via mobile

I stayed here last night and I have to say the staff are very friendly and inviting and very happy to help. The rooms were very nice, clean, good facilities and the beds were so comfy I didn’t want to get up!! I would definitely...More

Thank Cassie T
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 1 week ago

Thank you for taking the time to write your wonderful review, the team are delighted to hear you had a good experience and look forward to your next visit. Best wishes Crewe Arms Hotel Team.

Reviewed 4 weeks ago via mobile

The F&B choice at the Best Western Crewe Arms is actually quite impressive, however, the lacklustre service and delivery of customer service is truly disappointing! A distinct lack of staff equated to a rather lengthy dinner service and unnecessary waiting around. Rooms are comfortable, however,...More

Thank tmatthew75
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 1 week ago

Thank you for taking the time to give feedback on your experience, The team are sorry to hear that we did not exceed your expectations, Your feedback is important to the team and we will be using it to make improvements to ensure we offer...More

Reviewed 11 September 2018

Stayed here on Saturday 08/09/18 Good value for Money Check in OK but having to sign in using a pencil !! Whats that about ? Decor very dated Room smelt of stale smoke Shower cold , Shower screen leaked water all over bathroom floor Breakfast...More

1  Thank kwp400
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 13 September 2018

Thank you for taking the time to give us feedback on your stay, We are very sorry that we did not live up to your expectations and we will be using your feedback to make improvements so that the issues you have raised are put...More

Reviewed 10 September 2018

Not impressed with the hotel, decor tired, rooms overpriced. Decided to eat in hotel bar/ restaurant one evening , what a mistake that was. I ordered "Pork & apple sausages on sweet potato and chive mash finished with a rich red wine and rosemary sauce...More

Thank Foxcote55
Response from Rachael B, Front Office Manager at Best Western Crewe Arms HotelResponded 13 September 2018

Thank you for taking the time to write a review regarding your experience while visiting us. Feedback is very important to the team as it enables us to focus on areas where we need to improve the customer journey. We are sorry to hear about...More

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8 February 2015|
AnswerShow all 5 answers
Response from Mobs E | Reviewed this property |
I got to Crewe about 11am and was checked in immediately. I had a very warm welcome.
Room Tips
"Make sure you don't get one overlooking Crewe Station, trains and announcements throughout the night"
10 Sep. 2018
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"It is based next to the train station, ask when booking if you need a quieter room"
27 Aug. 2018
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"Rooms at the front of the hotel overlook a busy road."
22 Jul. 2018
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"We were in the 121 which was quite"
24 Jun. 2018
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USD 62 - USD 128 (Based on Average Rates for a Standard Room)
United KingdomEnglandCrewe
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