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    Al Cielo Hotel

    Calle Carretera Federal Cancun-Tulum Km. 118, Xpu-Ha 77710, Mexico
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    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          No availability for your dates from these sites
          Traveller (432)
          Room & Suite (79)
          Pool & Beach (63)
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          Overview
          • Excellent83%
          • Very good13%
          • Average3%
          • Poor0%
          • Terrible1%
          Travellers talk about
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Concierge
          Spa
          Accessible rooms
          Dry Cleaning
          Private Balcony
          3.0 Star Hotel
          All hotel details
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          Hotel Esencia
          245 reviews
          #1 of 4 hotels in Xpu-Ha
           
          Catalonia Royal Tulum
          6,863 reviews
          #2 of 4 hotels in Xpu-Ha
           
          Bel Air Collection Xpu Ha Riviera Maya
          2,637 reviews
          #4 of 4 hotels in Xpu-Ha
           
          Serenity Eco Luxury Tented Camp
          68 reviews
          #1 of 4 Speciality lodging in Xpu-Ha
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (301)
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          There are newer reviews for Al Cielo Hotel See the most recent reviews

          81 - 85 of 301 reviews

          Reviewed 10 February 2015

          Arrived late from our flight into Cancun. The owners left a meal for in the room knowing that their onsite restaurant would be closed. This set the tone for an unforgetable few days of relaxation. I wanted a small hotel -- not a mega resort....More

          3  Thank Chris S
          Response from Andrew O, Gerente at Al Cielo HotelResponded 20 March 2015

          So nice to hear that you had a perfect stay...all our staff thanks you for coming and enjoying... Indeed we are so lucky to have this paradise and to share it with the world... We hope to be as you say your home base for...More

          Reviewed 10 February 2015

          Beautiful location, excellent table & bar and happy staff fully dedicated to your well-being Probably one of the best intimate beach place of the maya coast between tulum and playa del Carmen Have to wake up early for sunrise... Magic...

          Review collected in partnership with this hotel
          2  Thank OliDaly
          Response from Andrew O, Gerente at Al Cielo HotelResponded 20 March 2015

          Al Cielo staffs thanks you for your words... We hope to have you back with us again and share the beautiful sunrises with you... Our best wishes.

          Reviewed 10 February 2015

          I wish, I shouldn't have to write a review on Al Cielo as I wish to keep this place secret. My family and I have been there twice already and each time it is a better experience. We've been staying in the same little bungalow...More

          Review collected in partnership with this hotel
          1  Thank ARMEN1515
          Response from Andrew O, Gerente at Al Cielo HotelResponded 20 March 2015

          Thank you again for such nice words, all the staff send you and your family our warmest wishes... We are so happy to had you back again with us, and we are looking forward already for the third time!! Our best. ps: you can tell...More

          Reviewed 9 February 2015

          I stayed in the room fuego, which literally steps out onto the beach. the room was darker than I had imagined, perhaps because so many of the photos showed the white adobe walls that can be found in the villas. I tend to prefer lighter...More

          3  Thank Summera3
          Response from Andrew O, Gerente at Al Cielo HotelResponded 20 March 2015

          Dear Guest. All our staff thanks your for your kind comments. We are sorry to hear that you felt the rooms were dark, actually with the last renovations we added the big crystal window that is shown in the website photos and this lets a...More

          Reviewed 9 February 2015

          I would like to begin this by stating we have traveled the world and visited many countries, hotels, and resorts. This place was unique! What a find! Not sure how we found it but Al Cielo was perfect. The beach is lovely, well kept, comfortable...More

          Thank BobandLois
          Response from Andrew O, Gerente at Al Cielo HotelResponded 20 March 2015

          All our staff thanks you so much for you beautiful words. As you know we try our best to make our guests feel like home, we are so glad that you felt that way... We are eagerly waiting for you to come back and enjoy...More

          Hotel Esencia
          245 reviews
          #1 of 4 hotels in Xpu-Ha
           
          Catalonia Royal Tulum
          6,863 reviews
          #2 of 4 hotels in Xpu-Ha
           
          Bel Air Collection Xpu Ha Riviera Maya
          2,637 reviews
          #4 of 4 hotels in Xpu-Ha
           
          Serenity Eco Luxury Tented Camp
          68 reviews
          #1 of 4 Speciality lodging in Xpu-Ha
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Free Parking
          • Restaurant
          • Beachfront
          • Room Service
          • Bar/Lounge
          • Breakfast included
          • Pool
          • Free Internet
          • Spa
          • Hotel Amenities
          • Free Parking
          • Room Service
          • Breakfast included
          • Dry Cleaning
          • Laundry Service
          • Concierge
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Restaurant
          • Bar/Lounge
          • Pool
          • Spa
          Details
          • Price range
          • USD 250 - USD 700 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 On the Beach Hotel in Xpu-Ha
          • #3 Spa Hotel in Xpu-Ha
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available ,
          • Accessible rooms
          • Reservation Options
          • TripAdvisor is proud to partner with Hotwire and getaroom.com so you can book your Al Cielo Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Xpu-Ha
          • Also Known As
          • Al Cielo Xpuha ,
          • Hotel Al Cielo ,
          • Al Cielo Hotel Riviera Maya, Mexico - Xpu-Ha
          Add Photo Photos
          Traveller (432)
          Room & Suite (79)
          Pool & Beach (63)
          Dining (62)
          Hotel & Grounds (220)
          Bathroom (6)
          Business Centre & Event Rooms (2)
          Family and Play Areas (1)
          Nearby
          Hotel Esencia
          245 reviews
          .05 km away
           
          Catalonia Royal Tulum
          6,863 reviews
          .08 km away
           
          Barcelo Maya Colonial
          5,639 reviews
          1.72 km away
           
          Bel Air Collection Xpu Ha Riviera Maya
          2,637 reviews
          .56 km away
           
          Nearby Restaurants
          Royal Grill
          73 reviews
          .54 km away
          La Playa Xpu Ha Restaurant & Beach Club
          466 reviews
          .85 km away
          Rauxa Restaurant & Show
          161 reviews
          .61 km away
          Terrace Tapas Lounge & Bar
          67 reviews
          .64 km away
          Nearby Attractions
          Bahia Divers
          239 reviews
          .74 km away
          Xpu-ha Beach
          682 reviews
          .93 km away
          Dolphinaris Barcelo
          681 reviews
          1.49 km away
          La Playa Xpuha
          625 reviews
          .85 km away
          Questions & AnswersAsk a question
          lindashannon112
          We loved visiting this place but, I'm sorry to say they have gone out of business and trip adviser keeps them on their board and listed as one of their top resorts. Trip Advisor, Ihsve tried to find an email or someway to contact you to ask you to remove it from your board. Please
          17 November 2016|
          Answer
          Response from seaski42 | Reviewed this property |
          Sad....such a great resort. Probably going to tear it down and expand the ooh-la-la place next door. P.S. u of a grad..woo pigs!
          0
          Votes
          Greg R
          Hi ! Can my wife and I visit this place for lunch, use the beach and visit the nearby cenote, or is the beach use and cenote only for hotel guests? We are staying in nearby Puerto Aventuras. Thanks
          25 August 2016|
          Answer Show all 3 answers
          Response from Waytansea | Reviewed this property |
          Unlikely - prison compound gates - as a guest I'd prefer they not cater to day trippers for lunch. I'm paying extra for solace. Just sayin'.
          0
          Votes
          rgraham100
          Hi there. We just booked for 9/3/16-9/10/16 but are now seeing reviews stating that the hotel is under construction. Is this true? Please advise.
          31 July 2016|
          Answer Show all 2 answers
          Response from Waytansea | Reviewed this property |
          Was t while we were there...
          0
          Votes
          Room Tips
          "We had a family room but we could have stayed in a smaller room as our 6 year old slept with us!"
          Read review
          "For families of 4 VILLA GIRASOLES is great."
          Read review
          "Look at room descriptions on the Al Cielo website and TA reviews. Upstairs steps are a bit steep but the..."
          Read review
          "Rooms on the beach are smaller. Those in the back are larger and quieter (you don't hear the surf)"
          Read review
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