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Al Cielo Hotel

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Al Cielo Hotel
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296 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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Milan, Italy
Reviewed 4 weeks ago via mobile

Al Cielo and (the more expensive and luxury) Hotel Esencia are the paradise on hearth. Very rarely I missed so badly a place after returning home! Located on a stunning very quiet beach between Playa and Tulum, Al Cielo is the perfect place to spend some days relaxing, sunbathing, doing sport and eating well. During our stay, we were very...

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Helpful?
Thank Gianpaolo C
New York City, New York
Reviewed 24 January 2017 via mobile

We stopped by the Al Cielo oceanfront restaurant and and had an incredible lunch with a view of the ocean. We had classic mexican dishes such as the fish of the day and fish tacos. Both were exceptional as were the margaritas. The vibe was laid back and cool and the decor was reminiscent of the Grecian Islands with a...

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1Thank Joe L
Orange County, CA
Reviewed 8 January 2017

My family and I were wowed by the level of hospitality of this property. First, we were welcomed by a lovely woman by the name of Veronica I believe. After a stressful stay in Holbox at a horrible property. (see my review for Villas HM Palapas del Mar in Holbox), this was like a taste of pure heaven. Veronica had...

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1Thank cleanfreek
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear cleanfreek, We deeply appreciate your kind comments! It is always a pleasure to hear our staff offers a friendly professional service to our guests so they can feel at home while they enjoy our small piece of paradise. I'll be more than happy to share your comments with the team and look forward for you to visit us whenever...

Scottsdale, Arizona
Reviewed 28 December 2016

Al Cielo is a beautiful small hotel that, I believe, at one time was truly a slice of heaven. The four smaller rooms that face the ocean (including Agua, where we stayed) are upscale beach rustic. The views from the room are amazing. There’s no glass on the screened windows, just shutters, which allowed us to fall asleep to the...

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3Thank kallileigh
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear kallileigh, I'm so glad to know you have enjoyed our beautiful beach and the amazing sunrises at our cabañas. It is indeed a special moment we are happy to enjoy everyday! Kindly know we always care about our clients and do our best effort to give them an unforgettable nice experience through their stay, therefore, I regret you had...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 28 October 2016 via mobile

It has taken me almost 4 months to write this- I didn't want anyone to know about this gem (sorry, I know that's terrible for business and selfish of me), but ownership was changing hands while we were there, so not sure if it will be the same as it was when we were there July 2016. My sister and...

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1Thank A TripAdvisor Member
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear guest, We are so happy to know you and your sister enjoyed your vacation with us. We totally undestand it's hard to share the secret! Kindly note the ownership is the same since 2015 and there are no plans for new ownership this year or next or in many years. We do have plans for renovations on 2017 but...

Copenhagen
Reviewed 1 September 2016

1. Quiet 2. Wonderful location 3. The sound of the sea 4. Warm and safe waters to swim 5. Excellent service 6. Beautiful rooms 7. Loved my morning coffee on the hamaca 8. Nice low volume music 9. The color of the sea

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Helpful?
Thank ccohen71
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear ccohen71, Thank you for the lovely description of our small paradise. We are so pleased you have enjoyed your stay with us and will be more than happy to welcome you anytime! Warmest regards

Gilmer, Texas
Reviewed 24 August 2016 via mobile

What a piece of paradise! We stayed 4 nights in La Mar suite and wish it could have been much longer. But nice as the suite was, having your own little (somewhat) private cabana on the beach raised the fantastic experience to an even higher level. The beds are comfy, the showers are hot, the beach is gorgeous, and the...

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1Thank seaski42
London
Reviewed 18 August 2016

We have just spent two weeks staying here as a family and had the most amazing time. Great location we could dive in the ocean, in the cenotes, visit the ruins and still have loads of time to chill on the beach. We had the family room which was great with two large bedrooms (both with en suites) a good...

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Thank tjwh
Spain
Reviewed 24 July 2016 via mobile

This place is just amazing. Staff is so friendly. They make you feel home and will do anything to improve your stay. They honestly make the best drinks I ever tasted in whole area. The beach is just fabulous. Very quiet, amazing sand and sea color. The food is over priced but you have options to go out to other...

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1Thank MrBlonde_SP
Frankfort, Kentucky
Reviewed 7 June 2016

Perhaps I should have titled this review... Ode to Al Cielo. First, I want to say many thanks to Fernando, the delightful manager/concierge who was extremely helpful to me, a solo traveler. I feel very fortunate to have stayed at Al Cielo in late May 2016. I have no business interest in this hotel. It is my understanding that Al...

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3Thank SeeingtheBeauty
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear SeeingtheBeauty, We are so pleased to hear you had enjoy your vacation and that Fernando did a great job during your stay! Thank you so much for your kind comments, we truly hope you can come back to visit us once the renovations are done to pamper you one more time. Warmest regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the riviera maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petit hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive North of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort, has four rustic elegantly designed rooms, named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 

Additional Information about Al Cielo Hotel

Address: Calle Carretera Federal Cancun-Tulum Km. 118 | Solidaridad, Xpu-Ha 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $371 - $941 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya, Mexico - Xpu-Ha
Hotel Style:
#3 Spa Hotel in Xpu-Ha
#3 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Al Cielo Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a family room but we could have stayed in a smaller room as our 6 year old slept with us!”
 of 5 bubbles cleanfreek, 7 Jan 2017 | Read review
“For families of 4 VILLA GIRASOLES is great.”
 of 5 bubbles ccohen71, 1 Sep 2016 | Read review
“Look at room descriptions on the Al Cielo website and TA reviews. Upstairs steps are a bit steep but the views are truly awesome.”
 of 5 bubbles SeeingtheBeauty, 6 Jun 2016 | Read review
“Rooms on the beach are smaller. Those in the back are larger and quieter (you don't hear the surf)”
 of 5 bubbles RobbinC433, 27 Mar 2016 | Read review
“We stayed in Suite La Mar and it was incredibly private.”
  • Sunset from the balcony at Suite La Mar
 of 5 bubbles lynna51, 24 Mar 2016 | Read review
5 of 5