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06/08/2017 07/08/2017
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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    USD 107*
    USD 101*
    SAVE USD 6
    USD 107*
    USD 107*
    Traveller (2130)
    Pool & Beach (339)
    Room & Suite (214)
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    Overview
    • Excellent44%
    • Very good26%
    • Average13%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (101 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Conference Facilities
    Laundry Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,703)
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    1 - 5 of 1,060 reviews

    Reviewed yesterday

    Everything was ok. Except the wait times for rides to pool or reception. There were times that we would wait well over 30 minutes so we would just walk and the walks are long to any area on the property. All people were nice.

    Review collected in partnership with this hotel
    Thank franksT651PH
    Reviewed 1 week ago

    The place was very nice ,I didn't like that it wasn't Oceanfront and you had to travel to get anywhere, the people were very nice and friendly and their service was excellent, they need to open up more things on the resort to do, too...More

    Review collected in partnership with this hotel
    Thank 718rasheedahm
    Reviewed 16 June 2017 via mobile

    The day that we arrived started perfectly fine, in the front desk this nice gentleman gave us the full information (don't remember his name), then Alexis the BellBoy took us in a little tour to show us the hotel and explain the timing of everything,...More

    Thank Abdiel L
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 4 weeks ago

    Dear Abdiel, thanks for your comments on the web site, we hope come back soo, we extend the congratulations to staff. Have a good travel.

    Reviewed 13 June 2017

    amazing. snorkeling and kayaking was my favorite part, the boy helping up was so amazing, took me out for a tour and my little brother. The food was amazing all great servers, can't complain about anything. enjoyed the lobby bar and all the shows they...More

    Thank Reshma p
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 4 weeks ago

    The food was amazing all great servers, can't complain about anything. enjoyed the lobby bar. Hace a good day.

    Reviewed 13 June 2017

    Not a luxury ressort, by all means, mostly local tourists. Food staff and service was outstanding good, for those who prefere local customs. No stress, no hurry, a place to relax to retreat and to enjoy the family. To cet to the beach you must...More

    Review collected in partnership with this hotel
    1  Thank anetteedtihr
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 75 - USD 238 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Xpu-Ha
    • #4 Spa Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Hotels.com, Agoda, HotelQuickly, Travelocity, TripOnline SA, getaroom.com and Hotwire so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha ,
    • Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha
    Add Photo Photos
    Traveller (2130)
    Pool & Beach (339)
    Room & Suite (214)
    Dining (92)
    Hotel & Grounds (1361)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Nearby
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    Nearby Restaurants
    Rauxa Restaurant & Show
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    Royal Grill
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    La Playa Xpu Ha Restaurant & Beach Club
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    1.39 km away
    Terrace Tapas Lounge & Bar
    69 reviews
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    Nearby Attractions
    Bahia Divers
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    1.00 km away
    Xpu-ha Beach
    700 reviews
    1.47 km away
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    Ask a question
    Questions & Answers
    mboshart4
    24 May 2017|
    AnswerShow all 2 answers
    Response from mboshart4 | Reviewed this property |
    I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay... More
    0
    Votes
    znutman
    7 April 2017|
    Answer
    Response from Collette L | Reviewed this property |
    Bummer, sorry, I just hope others will read this and NOT go here. Our stuff was stolen out of the locked safe. The management said it would be a 48-72 hour investigation, and that they would get back to me.That was more than... More
    0
    Votes
    TOTEE72
    5 March 2017|
    AnswerShow all 4 answers
    Response from charlietravel2017 | Reviewed this property |
    The lobby bar in the evening would have a band and dancing. Lots of fun.
    0
    Votes
    Room Tips
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
    "don't stay here if you don't like walking, also no beach access"
    Read review
    "I would ask for top floor... if you like it brighter and a better view."
    Read review
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