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Bel Air Collection Resort & Spa Riviera Maya

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Traveller (2493)
Pool & Beach (359)
Room & Suite (251)

About

Location
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Service
Value
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Free parking
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
HOTEL CLASS
Hotel links
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3,407Reviews
2,518Photos
168Q+A
100Room tips
Traveller rating
  • 1,413
  • 869
  • 474
  • 292
  • 359
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Popular mentions
The staff Meaeros, Lazaro, Pavel, Miguel, Israel, Ezequias, Aomando, Capitamo, Adrian, Roger, Otheniel, Hostes, Areli, Ayb, Manuel, Mclane, Founcisco, Arcchigo, and my absolute favorite Edna, everyone was super friendly and helped me with my Spanish. The food was delicious and
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Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera Maya
Responded 24 Aug. 2018
Dear siriqueen25: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you mentioned, who will be recognized for their outstanding service provided. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards
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Fabulous grounds. Arrived after the cenote had closed though, think 5pm is a bit early to close them when it doesn’t get dark until closer to 7pm. The grounds are massive and they have a few golf carts to take people around, but that system could be improved by having the golf
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Review collected in partnership with this hotel
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera Maya
Responded 24 Aug. 2018
Dear scawte598992: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.
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First, the good comments: 1. This hotel has one big and two small Cenotes, which are really beautiful. You can kayak and snorkel in the big one, where you can see beautiful fish and 3 manatees. 2. The beach that is close to the hotel, like 2 kilometers away, is really pretty
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Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera Maya
Responded 24 Aug. 2018
Dear Lourdes P: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Kind regards.
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All employees were very friendly, the only thing that should be improved is to leave enough cleaning items for the number of people registered per room. Also, it should be monitored that in the pool bar other guests do not get drunk because it is annoying to others their
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Review collected in partnership with this hotel
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera Maya
Responded 22 Aug. 2018
Dear marinafdr02: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Kind regards.
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the second day we were at the hotel we had a power outage, but the staff was doing everything possible to accommodate everyone. The power outage was due to a tower outside of the vicinity falling so i understand somethings were out of their control. the hotel use to be an animal
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Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera Maya
Responded 2 Aug. 2018
Dear Jocelyn c: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you mentioned, who will be recognized for their outstanding service provided. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards
Read more
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Номер, подготовленный ко встрече именинника
otra vista del carro de golf de transporte.
where I broke through balcony and injured my leg and knees
Panoramic shot of the private beach that you reach via short van ride.
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12345651
Is this hotel all inclusive?
It can be, but it is very expensive for the quality of the food.
0 votes
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Are there bikes for kids? (age 10 and 8)
The bikes are for any age as they seem to be all average size. I guess a 10 and 8 year old would fit on them. Some have crossbar some don't. I have really sort legs so I opted for one without the crossbar. The bikes are also first come, first served and they must be brought back by 5pm each day to the teen centre. So you can either walk there to get the bikes each day or take the shuttle down to the centre to collect them. It was nice to use them, but we found it annoying having to bring them back each day as it defeated the purpose of having the bikes next to your room so you can use them all the time and just have fun cycling around the resort. For me it was the only downside to the bikes, but we still had fun.
0 votes
Are all the room options all inclusive?
I am really late answering, i am sorry but no the rooms are not all inclusive. We did not do all inclusive.
0 votes
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12345634
"villa 3 would be the best. close to the restaurants and lobby bar"
""Better throw your money away.""
"do not chose this hotel unless you like to hike"
"wildlife, local. authentic, quiet, charming"
"Don't get a room with palapa roof"
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PRICE RANGE
USD 135 - USD 170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bel air collection xpu ha riviera maya hotel xpuhaxpu ha palace xpuha
FORMERLY KNOWN AS
Xpu-Ha Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaXpu-Ha
NUMBER OF ROOMS
144
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